How to Hire, Recruit and Retain Great People

1. How to Hire, Recruit and Retain Great People Kerry Johnson, MBA, Ph.D. Massey Services

2. George Raveling NCAA Basketball Coach

3. 5 Secrets To Hiring Great People • How are your interview skills?

4. 5 Secrets To Hiring Great People • How are your interview skills? - 73% of resumes have lies

5. 5 Secrets To Hiring Great People • How are your interview skills? - 73% of resumes have lies - Candidates have more experience than you - Select for energy and past performance

6. 5 Secrets To Hiring Great People How well do you interview? - 73% of resumes have lies - Candidates have more experience than you - Select for energy and past performance - Ask the same questions to every candidate

7. 10 Interview Questions You Need To Ask • Why did you leave? (5) • How did you decide to select your last job? (5) • Let’s assume question (10) • What was your biggest success (10) • What was your biggest failure (10) • Ever cold called before? (20) • What are your goals? What is your plan to hit them?(5) • Who was your longest client? Why did they stay with you? (5) • Why do you want this job? (5) • Sell me this pen/pencil (35) Total Possible Points =110 Bad answers get 0. Great answers get total credit.

9. 5 Secrets To Hiring Great People • How are your interview skills? • How important are “good looks”

10. 5 Secrets To Hiring Great People How important are good looks? - Who copes better with rejection? - Energy and enthusiasm? • Harvard Research says “Versatility” - Contact: The first 4 minutes

11. 5 Secrets To Hiring Great People • How are your interview skills? • How important are good “looks” • When do you hire?

12. 5 Secrets To Hiring Great People When do you hire? - Go on at least 2 appointments

13. 5 Secrets To Hiring Great People When do you hire? • Go on at least 2 appointments • Call at least 2 supervisors, don’t call HR people

14. 5 Secrets To Hiring Great People When do you hire? • Go on at least 2 appointments • Call at least 2 supervisors, don’t call HR people • I can’t talk about them?

15. 5 Secrets To Hiring Great People When do you hire? • Go on at least 2 appointments • Call at least 2 supervisors, don’t call HR people • Can’t talk about them? • Would you hire them again?

16. Can People Change?

17. Can People Change? • How did you pick your last job?

18. Can People Change? • What did you like best about your last job? • Let’s assume!

19. 5 Secrets To Hiring Great People • How are your interview skills? • How important are “good “looks” • When do you hire? • Replace poor performers?

20. 5 Secrets To Hiring Great People Replace poor performers? -Why did they fail?

21. 5 Secrets To Hiring Great People Replace poor performers? -Why did they fail? -Xerox research

22. 5 Secrets To Hiring Great People Replace poor performers? -Why did they fail? -Xerox research -Cows and Rhinos

23. 5 Secrets To Hiring Great People • How are your interview skills? • How important are “good “looks” • When do you hire? • Replace poor performers? • Hiring experience is a sure bet?

24. Where Do You Go For Great People? Hiring experience is a sure bet? - Do test on existing staff

25. Where Do You Go For Great People? Hiring experience is a sure bet? - Do test on existing staff - Is there a pattern of problems

26. Where Do You Go For Great People? Hiring experience is a sure bet? - Do test on existing staff - Is there a pattern of problems - Hire from the outside

27. Where Do You Go For Great People? Hiring experience is a sure bet? - Do test on existing staff - Is there a pattern of problems - Hire from the outside - Hire for energy and Performance-train for skills

28. Where Do You Go For Great People?

29. Where Do You Go For Great People? • Newspaper ads

30. Where Do You Go For Great People? • Newspaper ads • Temp agencies

31. Where Do You Go For Great People? • Newspaper ads • Temp agencies • Schools

32. Where Do You Go For Great People? • Newspaper ads • Temp agencies • Schools • Promote from within

33. Where Do You Go For Great People? • Newspaper ads • Temp agencies • Schools • Promote from within • Center of Influence

34. Where Do You Go For Great People?How To Work With “Centers” • Ask “who do you know” not “do you know anyone” • How many do you ask for? • Find out about personal life • Ask for phone numbers

35. Where Do You Go For Great People?How To Work With “Centers” • Ask “who do you know” not “do you know anyone” • How many do you ask for? • Find out about personal life • Ask for phone numbers • Always be recruiting

36. Where Do You Go For Great People? • Newspaper ads • Temp agencies • Schools • Promote from within • Center of Influence • Steal people

37. Where Do You Go For Great People? Steal people? - You may be inheriting someone else’s problems

38. Where Do You Go For Great People? Steal people? • You may be inheriting someone else’s problems • You may overpay, there are no guarantees

39. 5 Reasons Why Great People Leave

40. 5 Reasons Why Great People Leave • How important (1-5 scale) is money in retaining great people?

41. 5 Reasons Why Great People Leave It’s not fun around here • Baby Busters >1970 • Boomers 1946 – 1960 • Traditionalists < 1946

42. 5 Reasons Why Great People Leave • It’s not fun around here • I don’t get recognition

43. 5 Reasons Why Great People Leave I don’t get recognition 3 Step Praise Praise them in front of others Be specific in what you praise Praise them globally

44. 5 Reasons Why Great People Leave I don’t get recognition 3 Step Reprimand Reprimand them alone Be specific Praise them globally

45. 5 Reasons Why Great People Leave • It’s not fun around here • I don’t get recognition • I don’t get support

46. 5 Reasons Why Great People Leave • It’s not fun around here • I don’t get recognition • I don’t get support • I don’t get training

47. 5 Reasons Why Great People Leave • It’s not fun around here • I don’t get recognition • I don’t get support • I don’t get training • My pay is too low

48. 5 Reasons Why Great People Leave Trust First – Money last