Introduction Business Scenario Finacle CBS Process Overview Step by Step Process Demonstration

2. Introduction • Business Scenario • Finacle CBS Process Overview • Step by Step Process • Demonstration • Summary

3. Lesson Objective To understand the process of Enterprise Content Management System (ECMS) and Signature Verification System (SVS) Duration 1 Hour Customer Service Intended Audience

4. Business Scenario You need to verify customer credentials and details while transacting. This may include verifying signature, reviewing KYC norms compliance and so on. How will you perform these processes? Let us see the generic process of viewing a documents in Finacle in detail:

5. Finacle CBS Process Overview Document Processing at Post Office

6. Finacle CBS Process Overview Document Processing at CPC

7. Finacle CBS Process Overview The approach for ECMS and SVS in Finacle: Enterprise Content Management System • ECMS is a cloud based infrastructure that captures, and stores all the scanned documents obtained during account opening in an organized way as per the zone structure of the Department of Post. • ECMS document store is interfaced to Finacle to facilitate dynamic access of scanned application documents, signature, and photos of customer. • ECMS process is limited to CPC and Data centre users. Signature Verification System • SVS is an integral part of Finacle which facilitates upload and viewing of photographs, signatures and documents of customers. • For users in Post offices, SVS supports view only facility.

8. Step by Step Process Given below is the step involved in the process of ECMS and SVS in Finacle: Scanned Documents are stored in ECMS – Filenet Server. You can access the relevant documents at the time of transactions or modification. Finacle facilitates this verification without any need to change the solution, i.e. in the core application itself. The hyperlinks against the documents allow users to view the document.

9. Demonstration

10. Summary Congratulations!! You have successfully completed the lesson on ECMS and SVS in Finacle.Following are the summary of important points discussed in this lesson: • Finacle facilitates dynamic access of various application documents of customer obtained at account opening. • The documents like Identity proof, Address proof and other KYC are maintained as necessitated by the type of account. • Documents are scanned at CPC and are uploaded in the ECMS server. • The link for the document is provided in Finacle so that the user can view them while transacting. • Any changes to the document should go through the same process: Obtaining the documents at branch > Sending them to CPC for scanning > Updating the link of the documents to the desired account in Finacle.