Introduction Business Scenario Finacle CBS Process Overview Key Terminologies

2. Introduction • Business Scenario • Finacle CBS Process Overview • Key Terminologies • Step by Step Process • Demonstration • Summary

3. Lesson Objective To understand the transactions in office accounts Duration 1Hour Customer Service Intended Audience

4. Business Scenario A Customer of your branch has deposited cash but has furnished wrong account number. Such surplus fund is temporarily parked in Unposted Office Account. This entry is reversed from the Unposted office account once the customer provides the correct account number.

5. Business Scenario Scenario 2: Suspense Office Account Transaction The teller has paid Rs.4000/- instead of Rs. 400/- cash to the customer by mistake, the short amount will be parked by debiting from Suspense account. This entry is reversed from the Suspense Office account once the customer refunds the excess amount.

6. Finacle Process Overview Types of Office Accounts in Finacle:

7. Key Terminology

8. Step by Step Process Given below is the step by step process to perform the transactions in office accounts in Finacle: Invoke the menu option HTM (Transaction Maintenance) for cash deposit, cash withdrawal, transfer or reversal in sundry and suspense accounts. Create or enter the transaction (Reference No. is mandatory in case of a pointing account). Post and verify the transactions View the balance in the account using the menu option HACLI (Transaction Inquiry).

9. Demonstration

10. Summary Congratulations!! You have successfully completed the lesson on Transaction in Office Accounts using Finacle.Following are the summary of important points discussed in this lesson: • You need to invoke HTM to enter and post cash or transfer transaction for OAP type of office accounts. • It is mandatory to enter the reference number while creating a transaction for a reference while reversing. • Reference number has to be entered while reversal of cash or transfer transaction for reconciliation purpose. • Finacle supports maker and checker concept where completion of a transaction requires a minimum of two users or a maximum of three users. • The type or sub-type for cash transaction is Cash/ Normal Receipt (C/NR). • The type or sub-type for transfer transaction is either Customer-Induced (CI) or Post Office-Induced.