BPOCareerHub ONLINE MARKETING REPORT June 2013

1. BPOCareerHub.comONLINE MARKETING REPORTJune 2013

2. Analytics: January to June 2013

3. Sources of Visits

4. Social Media Insights

5. SEO – Average PositionPage 1; Rank 1 call centers in the philippines 2013 call center jobs hiring 2013 bpocareerhub acquire bpo www.bpocare wells fargo philippines solutions inc contact number www.bpocareerhub.com transcom ortigas contact number interglobe technologies logo genpak genpact images call center job fair alexander mann solutions contact number call center jobs july 2013 genpact online application online bpo jobs bpo career hub teleperformance cebu contact number interglobe technologies careers philippines aisat logo transcom worldwide philippines inc contact number call center philippines hiring 2013 wipro hiring 2013 avocet management resource network hiring bpo ejist logo bpo job hiring genpact philippines alabang wipro cebu hiring 2013 clearcomm inc bpo hiring bpo careersaisat logo transcom worldwide philippines inc contact number call center philippines hiring 2013 wipro hiring 2013 avocet management resource network ejist logo bpo job hiring genpact philippines alabang wipro cebu hiring 2013 clearcomm inc bpo hiring bpo careers

6. SEO – Average PositionPage 1; Rank 2 new call centers in the philippines 2013 acs xerox company contact number0 call center job fair 2013 teletech lipa hiring 2013 igt call center teletech novaliches hiring 2013 contact center application startek website philippine bpo job opening in the philippines bpo jobs in philippines for indians teletech dayshift account first source limited solutions call center online application oriental pioneer nco marikina contact number wells fargo philippines contact number adp philippines contact number adpphilippines inc contact number genpact hr contact number teletechphilippines website interglobe technologies philippines inc teletech hiring 2013 interglobe technologies contact number egs call center address bpo jobs philippines teleperformancebacolod contact number call center jobs 2013 teleperformancefairview contact number call center job hiring 2013 call center jobs in philippines 2013 wells fargo call center philippines genpact openings igt-interglobe technologies philippines inc transcomphilippines contact number expert global solutions philippines contact number teleperformance moa contact number

7. Registration Rate

8. Application Rate

9. Observations • Possible Reasons for Decrease in page visits: • less backlinking activities (lack of OJT to assist the online marketing team) • ineffective email marketing program (emails go to spam, graphics are not displayed correctly) • Reasons why most visitors were not converted to desired actions (registration and application) • Technical issues: errors reported by users via Facebook (page not found, poor navigation) • Other vaguer issues: • Content Duplication (BCH clients have posted the same job orders on other leading online job portals. Users ); • Call-to-action (users are given the options to walk in or communicate directly to our clients); • Site content – pages after log are not yet optimized; • Non member visitors who are actively using competitors’ portal would not bother creating new account with BCH.

10. Technical Issues Technical error reported on Facebook Incorrect display of email campaign • Image is not displayed • the content looks like a spam email. Note: These issues have been reported to the IT team. Bug #298

11. Job Orders: Call-to-action Copy • Call-to-action copy - users are given the options to walk in or communicate directly to our clients. Recommendation: Implement an effective accounts management e.g. closely monitor clients’ job posts.

12. Marketing Plan for July • Articles for Resources Page: Weekly Blog, Daily News and Events 1.    Habits of Highly Effective Call Center Agents 2.    living the life of a call center agent 3.    Call Center Interview Questions 4.    Guide to beating call center stress • Site Optimization – Short-term enhancement • Partners Page • Employers Page • Pages after login (dashboard, assessment, profile)

13. Site Revamp

14. Website Revamp Registration Design Plan: • Revise registration process for job seekers. • Create a registration process that looks easy, quick and interesting. Example: 1st page/interface should require minimal information, e.g. email address and password. 2nd page/interface (after registration should encourage users to complete registration e.g. create brief copy relating to BCH online portal benefits & advantages.) • Provide users with options to create an online resume and/or upload resume. • Replace the typical login/registration form with a more compelling and targeted copy: Ex. (1) Create Career Alert. By completing this form (email address, password, name, educational Background, work experience) user allows BCH to send them career tips, newsletter, training videos, BPO Dictionaries on a weekly basis. (2) Create an online resume and be found by top hiring employers in the BPO Industry. • Use assessment and training tools as selling points. Capture/Record and produce videos of the upcoming short courses 2013 and/or use TDS resources in training and assessment to attract new registrations. Ex. Add training school tab that can only be accessed by registered users.

15. Website Revamp • Optimize pages after login • Optimize Employers Profile page • Reference: Social Media Account Profile page ex. Linkedin Employers Page Layout (cover photo, profile page, include richer information about the company ex. map, corporate video, photos, benefits, dress code, working hours. • Add social media buttons on all company profile page 3. Optimize partners pages – add landing page for each partner, implement exchange links.