CISCO USER GROUP

1. CISCO USER GROUP Version 12 Training

2. Enhanced Computer Aided Dispatch E-CAD Formally Advanced Computer Aided Dispatch A-CAD

3. What's New in V12 E-CAD • The Name • Larger, Sharper Screen Display • Increased Display Lines From 23 to 33 • Increased Screen Resolution from 800 x 600 to 1024 x 768 • (RECOMMEND MIN 19” MONITOR) • New Tool Bar Functions • Command Line Entry • Chat • SOP’s • System Utilities • Report Writer • Report Preview • Display in Legacy (One screen) or GUI (Two Screens) • Display by User Profile • Session Duration

4. What's New in V12 E-CAD • Call Type Advisories • Automatic Display • SOP’s • Call Type Advisory • Immediate Access to Business Information • Floating Windows Call Entry

5. Larger, Sharper Screen Display • Increased Display Lines From 23 to 33 • Increased Screen Resolution from 800 x 600 to 1024 x 768 • (RECOMMEND MIN 19” MONITOR) Lets discuss the screen size ……..

6. 800 x 600

7. SCREEN RESOLUTION 1024 X 768

9. What's Improved in V12 E-CAD • E-CAD Dump to Internet • BOLO’s • Optional State Interface • Optional E-911 Phase I and II Compliant Interface • Optional Integration with Wireless Mobile CAD and Wireless Mobile CAPS • Optional FAXing, Paging and Mapping Interface • Easy Access to Command Line, Paging, Messaging • and System Utilities From Tool Bar

10. Shift Changes Shift Change under CAD utilities has been changed so when you press F1 to put a Unit on Duty, a window opens up with the Unit-s Personnel and Areas to be changed. Also changed the Shift Change program to use “CAD” instead of “UTL” for color Pattern/module Initials. Changed E-CAD Dispatcher to validate the Areas that are entered when putting a Unit In Service/On Duty. If an invalid area is entered then this message is displayed. If you do not enter Areas while putting the Unit In-Service and hit the OK button and there is an Invalid area you will see the following message Once the first area is corrected, if there are any other invalid areas, the error message will be displayed one at a time for each invalid area. When doing a shift change for E-CAD, if you have * in the Unit’s shift field, it will be reset to the shift that you are putting on duty.

11. Call type advisories Advisories can be linked to a call type. Once the location and call type fields are entered, the Call Type Advisory will appear. The following is an example of a call type advisory attached to the call type Lock In. To retrieve the information after the call has been placed in pending or active queue, select the call and press F4. If the call is in the pending queue, when selected for dispatching, the advisory will display again. Implementation of Call Type Advisories E-CAD---Utilities----Priorities---New or Change ENTER ADVISORY, CLICK OK Call Type Advisories and SOP’s can both be linked to the call type.

12. Location The E-Cad dispatcher and Complaint Taker programs have been changed so if the Call Location is changed to a Common Place that the Caller’s Phone Number will only be updated with the Phone Number of the Common Place if the Caller’s Phone Number is blank. The Business and Business Phone number can now be entered or changed through Dispatcher and Complaint Taker. A Floor Number can be added in the Dispatch screen and Calls for Service module when the Apartment Number has been filled in. When using Intersections for the Location with E-CAD complaint taker or dispatcher the Intersection Description will be displayed in the Remarks if they are blank.

13. Unit Recommendation When the dispatcher gets to the unit recommendation portion of the entry screen, if escape is pressed, the dispatcher will be asked: “Are you sure you want to cancel the unit recommendation?” If yes is chosen, the call will be queued on the pending side. If no is selected, the recommendation screen will remain. If you have more than one being recommended and you dispatch the first one and then hit the escape key, and answer the question yes, only the units not dispatched will be cancelled. Any units already dispatched will remain on call. If these were not the units you wanted, do a group clear and enter 99 for the disposition to return the call to the pending queue. • The screen above shows the entered call as the dispatcher receives the unit recommendations. The right portion of the screen now shows several actions that can be taken by the dispatcher; • F1 – Send all units • F2 – Premise History • F3 – Address Advisory (Business lookup inquiry) • F4 – SOP/ Call advisory • F5 – Narrative • F6 – People/Vehicle • F 8 – View Associated Bolo • ESC – Exit Recommendation • If the buttons are grayed out, there are no associated records for that location. • The red line at the bottom reminds the dispatcher of actions that can be taken during dispatch. If you want the recommended unit, hit enter to accept, that moves the next unit into the blue box. If you want a different unit not recommended, type the new unit in the white box and hit enter. Then the next unit moves into the blue box. If you want to skip that unit, hit tab. Or after the third one moves into the blue box, hit escape.

14. View Business Button When a new call is initiated from either Complaint Taker or Dispatcher, once the location is entered, if there is a business related to that address, a new button will appear called View Business. This button stays current throughout the completion of the call. It allows the dispatcher to access the business files for emergency contacts, preplan, hazmat, etc. You can either press the button, use Alt V, or F3 for the business lookup inquiry. Once in the business lookup inquiry, the first two pictures in the directory belonging to that address will appear. Fax number has been added to the Business Lookup Inquiry.

15. BUSINESS INFORMATION

16. On Scene Call Types The E-CAD dispatcher was changed to allow for an On-Scene call type to beentered. When you bring a call down for a change, there is a new Any Change code, the letter ‘O”. By entering this you will be able to enter an On Scene Call Type. There is also the letter B. By entering this you will be able to enter/change a business name and phone number. When an on-scene call type is entered by the mobile, the Unit’s Active Call will be flagged by a yellow asterisk on the dispatcher’s screen, indicating a change.

17. UnitHistory The ability was added to view CFS details from doing a Unit History from the E-CAD dispatcher. If the User clicks the View CFS Details button while viewing a Unit’s History, the related CFS record will be displayed. If the call has not been transferred the message “Record not on File” will appear. If the Unit History record is not related to a call, then the message “unit History not associated with a call” will appear

18. Report Number When the dispatcher enters W in the status field of an active call and the report number is assigned, a notification will be written to the event log with unit id, report number, date, time and dispatcher. This notification will display in unit history or in the event log in dispatch inquiries. From within E-CAD dispatcher, when a Report Number is assigned by pressing “W” at the unit status field or when a Disposition requires a Report, all of the related units for the call have their history updated with the report number. It used to only update the unit that cleared with a disposition.

19. Calls for Service; Vehicles/Persons Vehicle and Persons have been updated in Calls for Service, E-Cad, and Mobile to allow for the address and phone number to be entered for the driver or person records. Bolos After a Bolo has been added or changed, the user has the option to broadcast or rebroadcast the Bolo. If user says yes, then everyone, with the exception of the person who entered/changed it, that is logged into messaging will receive a new message which includes the bolo. On the Mobile, the Bolo will show up with yellow background and white foreground colors. Purge History The Purge Premise History has been enhanced to allow the user to pick a Date Range or Specific Address. Each record can still be verified. Reports Created a new Dispatch Report called ”Wrecker Log by Disposition”. It prints the Wrecker Log by Date Range and Disposition, if the Disposition equals AC, RC or NA. A new E-CAD report was created. It is called On-Duty/Off Duty Report. It prints all personnel for a date range and prints the Personnel’s Name, Unit, On/Off Duty type, Date and Time.

20. Press ALT + M or click on the Button to access the CISCO-Messaging Utility. The Messaging process for Dispatcher and Mobile Users has been changed. You are now allowed to pick multiple users or groups to send to and you can see a list containing the Individuals, Groups, Dispatchers and Units to send messages to Enter your message here. • Select a Radio button across the top by clicking or using the arrow keys until you reach the category that you want. Press the Space Bar to select the choice. The list below will change to reflect that category. • Individual Shows all users logged into the system. To send a message to an individual who is not signed in, place the cursor in the white field and right click. Select a user. Once that user signs in, he/she will receive their message. • Group Groupings defined by your administrator; for example; Swat members, Rescue Team, etc. • All Will send a message to everyone signed in. • Call Group This selection can be used by any units assigned to a call. • Dispatchers This selection shows only the dispatchers that are logged in. • Units This selection shows only the units that are logged in. If your personnel spend time as both a dispatcher and a unit, the system recognizes their sign in and lists them as a Unit or Dispatcher depending on their log in to a mobile or to dispatch. Enter the messaging ID of the person or group you wish to send your message to. Press ENTER and then press TAB to place the cursor in the Message Box. Type your message, press TAB and then ENTER or press F9 to send your message.

21. E-CAD Use and Operation

22. CAD MAIN MENU • Complaint Taker • Provides function to create new calls. No unit control • Complaint Taker cannot cancel a dispatched call • Dispatcher – Provides function to create new calls and full unit control • Monitor – Includes 10 Information Monitors • Calls for Service • Pulled out of Utilities and placed on the Main Menu for easier access • Ready access to transferred calls • Utilities – Provides function to set-up/maintain E-CAD variables • Reports – Provides ready access to common dispatch reports

23. Functions • Complaint Taker ID – Linked to User Profile Record and Code Table 25 (Personnel) • Active Unit Display • Display Calls Arranged By: • Event number (E) • Unit number (U) • Define Temporary Unit Display • Display both “U” and “T” Units • Display only “U” Units • Display only “T” Units

24. Functions • Refresh Interval – Define period to re-display screen with updated information every 1 – 99 minutes (Agency Definable) • Action Time – Define maximum period of keyboard inactivity every 10 – 99 minutes (Agency Definable) • Specific Dispatcher – Call Routing • Send to Police, Fire, EMS or All • 911 Console # - Monitor specific E-911 console position

25. Complaint Taker Screen PENDING ACTIVE Call Type Area Location Time in Queue Unit Status Call Type Location Time On Call

26. Complaint Taker Tool Bar 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 1 New Call Entry 15 Change Password O Options H Help 2 Process E-911 Call 16 Bulletin Board Password Utility Context Help 3 Automatic Call Entry 17 SOP’s Bulletin Board Help Cursor 4 Command Line Entry 18 System Utilities SOP’s Help Glossary 5 Monitor 19 System Inquiry System Utilities System Help 6 Address Advisories 20 Report Writer System Inquiry About 7 BOLO 21 View Listing View Listing Web- Back Off 8 Business Look Up 22 Notepad Notepad Email Support 9 Calls for Service 23 CISNet CISINet Version 10 Dispatch Queries 24 Imaging Imaging Release Notes 11 Tow In Inquiry 25 Exit Dat/Nite Exit 12 Vehicle Inquiry Exit 13 Switch User 14 Messaging

27. Dispatcher Log In • Dispatcher ID – Linked to User Profile Record and Code Table 25 (Personnel) • Dispatcher Number - Used for Call Routing • Precinct – City within City • Active Unit Display • Display Calls Arranged By: • Event number (E) • Unit number (U)

28. Dispatcher Log In • Define Temporary Unit Display • Display both “U” and “T” Units • Display only “U” Units • Display only “T” Units • Refresh Interval – Define period to re-display screen with updated information every 1 – 99 minutes (Agency Definable) • Action Time – Define maximum period of keyboard inactivity every 10 – 99 minutes (Agency Definable) • 911 Console # - Monitor specific E-911 console position

29. Legacy Dispatcher Screen PENDING ACTIVE Call Type Area Location Time in Queue Unit Status Call Type Location Time On Call

30. GUI Distatcher Screen • Two Monitors, 19” Minimum • Third Monitor For Mapping • Drag/Drop Units • Same Functions Legacy CAD

31. GUI E-CAD GUI CAD

32. GUI CALL TAKER SCREEN Larger Location Floor

33. UNIT STATUS Arrive Advisory Backup SOP Clear Notepad Dispatch Pers/Veh Info Enroute Exit Group Clear Unit History Premise History

34. Disatcher Tool Bar 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 1 New Call Entry 20 Change Dispatcher O Options H Help 2 Process E-911 Call 21 Cleared Calls Password Utility Context Help 3 Traffic Stop 22 State Interface Bulletin Board Help Cursor 4 Automatic Call Entry 23 Password Utility SOP’s Help Glossary 5 Command Line Entry 24 Bulletin Board System Utilities System Help 6 Unit Shift Change 25 SOP System Inquiry About 7 Unit View 26 System Utilities Report Preview Web- Back Off 8 Monitor 27 System Inquiry Notepad Email Support 9 Address Advisory 28 Report Writer Imaging Version 10 BOLO 29 View Listing Day/Night Colors Release Note 11 Business Look Up 30 Notepad 12 Calls for Service 31 CISNet 13 Dispatch Inquiry 32 Imaging 14 Tow In 33 Exit 15 Vehicle Search 16 Switch User 17 Paging 18 Chat 19 Unit Status

35. New Call Entry • Via E-911 • Press “E” Key or • Not from E-911 • Press “1” Key or

36. Traffic Stop • Or Press “T” Key at Status • or Press “Z” key at Status • (Used to enter Traffic Stop or On-View)

37. Automatic Call Entry

38. Command Line Entry

39. Unit Shift Change

40. Unit View

41. Monitor

42. Address Advisories

43. Bolo's

44. Business Look Up

45. Calls For Service

46. Dispatcher Queries CISCO Enhancement Today’s Scheduled Calls gives the dispatcher the ability to view automatic call entries with drill down capabilities.

47. E-CAD Reports CISCO Enhancement Created a new Dispatch Report called ”Wrecker Log by Disposition”. It prints the Wrecker Log by Date Range and Disposition, if the Disposition equals AC, RC or NA. A new E-CAD report was created. It is called On-Duty/Off Duty Report. It prints all personnel for a date range and prints the Personnel’s Name, Unit, On/Off Duty type, Date and Time.

48. Tow In Search

49. Vehicle Inquiry

50. Switch User