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National Implementation of the GSBPM – The Swedish Experience

National Implementation of the GSBPM – The Swedish Experience. Mats Bergdahl Klas Blomqvist Statistics Sweden. Background. Stove pipe production Expensive to develop, document and maintain Tailor made implementation necessary Competence needs unclear

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National Implementation of the GSBPM – The Swedish Experience

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  1. National Implementation of the GSBPM – The Swedish Experience Mats Bergdahl Klas Blomqvist Statistics Sweden

  2. Background • Stove pipe production • Expensive to develop, document and maintain • Tailor made implementation necessary • Competence needs unclear • Variation in quality – not possible to demonstrate • External demands • Cost reductions • Quality assurance • Quicker reactions

  3. Approach • Harmonisation of production environment • Business architecture • Organisational changes • Agency focus in development

  4. Business Process Model

  5. Business Process Model

  6. Process Owners Responsibilities for sub-processes of the BPM • Methods, tools and approaches • Development • Testing • Maintenance • Improvement • Meet the needs of statistics production at Statistics Sweden • Provide description, support, and training • Working with a holistic view across the BPM • Close contacts with stakeholders

  7. The Process Support System • ”Information bank” for the common processes • Standard for statistics production • Reference for all surveys • Expanding and improving • From Passive to Active

  8. An Active Process Support System • Link to IT-tools • Bigger focus on reports/KPI´s • Designs and chocies are reused in the tools Process owner PSS Survey manager Processor • Design • Instructions • Reports • KPI´s CommonIT-tools – Communication platform

  9. Status of Common Toolbox Fastställ behov 1 Designa och planera 2 Skapa och testa 3 Samla in 4 Bearbeta 5 Analysera 6 Redovisa och kommunicera 7 Designa slutprodukt 2.1 Skapa mätinstrument 3.1 Framställ ram och registerpopulation 4.1 Klassificera och koda mikrodata 5.1 Framställ statistikvärden 6.1 Förbered publicering 7.1 Kartlägg informations- behov och -utbud 1.1 Kartlägg kunder 1.2 Designa ram, registerpopulation och urval 2.2 Skapa och anpassa verktyg 3.2 Dra urval 4.2 Granska mikrodata 5.2 Granska makrodata 6.2 Sammanställ slutprodukt 7.2 Etablera kundkontakt 1.3 Designadatainsamling 2.3 Skapa produktionsflöde 3.3 Förbered datainsamling 4.3 Imputera för bortfall 5.3 Genomför röjandekontroll 6.3 Redovisa slutprodukt till kund 7.3 Fastställ informationsbehov 1.4 Designabearbetning 2.4 Testa mätinstrument 3.4 Komplettera mikrodata 5.4 Genomför datainsamling 4.4 Fastställ slutligt observationsregister 6.4 Kommunicera slutprodukt 7.4 Förhandla och avtala 1.5 Designaanalys 2.5 Testa verktyg och produktionsflöde 3.5 Överför och lagra data elektroniskt 4.5 Beräkna vikter 5.5 Tolka och förklara 6.5 Gallra och arkivera 7.5 Designa redovisning och kommunikation 2.6 Genomför pilotstudie 3.6 Fastställ innehåll för redovisning och kommunikation 6.6 Designaproduktionsflöde 2.7 Driftsätt produktionsflöde 3.7 Planera produktionsomgång 2.8

  10. Key achievements • Broad acceptance of the approach • Basic tool box in place • Structure to support the development – implementation – feedback – improvement cycle • Increased usage of common standards (tools) linked to the BPM

  11. Experiences • Change management • Top-management commitment • Communication • Involve middle-managers • Sustainability • Responsibility and mandate – roles • Do not overemphasize the model • Focus on the similarities – not the exceptions

  12. Way forward • Implement more tools as services • Agency-wide implementation plans and support for selected tools • Better knowledge of process performance • Expand the tool box in the early stages of the process

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