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5 th Annual PBM Pharmacy Informatics Conference

5 th Annual PBM Pharmacy Informatics Conference. Utilizing Secure Messaging to “Ask A Pharmacist”. Eric Spahn, PharmD. June 13 2012. Access to Care.

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5 th Annual PBM Pharmacy Informatics Conference

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  1. 5th Annual PBM Pharmacy Informatics Conference Utilizing Secure Messaging to “Ask A Pharmacist” Eric Spahn, PharmD June 13 2012

  2. Access to Care “Pharmacists are the most accessible health care professionals in the United States and have always been one of the most trusted professions.” -2011 USPHS Report to USSG

  3. Access to Care “A significant contribution to health reform by the pharmacy profession may be to increase access to patient care services,” -2011 USPHS Report to USSG

  4. Access to Care “Pharmacists may be in the best position of any health professional to effectively meet the demands and address the changing needs of the health care system.” -2011 USPHS Report to USSG

  5. Customer Service

  6. Do you have a question for a Pharmacist..? “VA pharmacists are dedicated to your health and well-being. You can search our archive for answers to general questions about health and medications any time, day or night. VA pharmacists have prepared hundreds of answers to commonly asked questions. In addition, Veterans who have completed the In-Person Authentication Process (IPA) can submit specific questions for a prompt, personal response through SECURE MESSAGING!”

  7. Secure Messaging: Triage Group

  8. Clinical Content Addition to MHV

  9. Description of Innovation “Ask A Pharmacist” incorporated within the MyHealtheVet (MHV) Pharmacy Section will provide Veterans, families and their caregivers info on: • TheirVA Pharmacy

  10. Description of Innovation “Ask A Pharmacist” incorporated within the MyHealtheVet (MHV) Pharmacy Section will provide Veterans, families and their caregivers info on: • TheirVA Pharmacy • TheirMedications

  11. Description of Innovation “Ask A Pharmacist” incorporated within the MyHealtheVet (MHV) Pharmacy Section will provide Veterans, families and their caregivers info on: • TheirVA Pharmacy • TheirMedications • Connecting with TheirPharmacist

  12. Location In MyHealtheVet

  13. Location In MyHealtheVet Ask A Pharmacist

  14. View In MyHealtheVet

  15. Frequently Asked Questions

  16. Frequently Asked Questions

  17. Frequently Asked Questions

  18. Frequently Asked Questions

  19. Frequently Asked Questions

  20. Link(s) to Secure Messaging

  21. Secure Messaging: Ask A Pharmacist

  22. Secure Messaging: Ask A Pharmacist

  23. Secure Messaging: Ask A Pharmacist Setup Current Functionality

  24. Ask A Pharmacist: Rx View

  25. Ask A Pharmacist: Pt View

  26. Pharmacy Tech: Preferences

  27. Pharmacist: Preferences

  28. Pharmacist: Inbox

  29. Secure Messaging: Ask A Pharmacist Setup COMMUNICATION

  30. Ask A Pharmacist Thread

  31. Ask A Pharmacist Thread

  32. Ask A Pharmacist Thread

  33. Ask A Pharmacist Thread

  34. Ask A Pharmacist Thread

  35. Trusted Resources

  36. Medications: Play It Safe!

  37. VA Pharmacy

  38. Medications and Health

  39. Medications and Health

  40. Strategic Goals Improve patient care • Safety • Quality • Access Increase satisfaction across many stakeholders Improve Workflow

  41. Strategic Goals Improve patient care • Safety • Quality • Access Increase satisfaction across many stakeholders Improve Workflow

  42. Strategic Goals Improve patient care • Safety • Quality • Access Increase satisfaction across many stakeholders Improve Workflow

  43. Strategic Goals Address multiple unmet needs Help meet organizational requirements

  44. Strategic Goals Address multiple unmet needs Help meet organizational requirements • VA Medication Reconciliation Directive • Joint Commission • Meaningful Use • Patient Aligned Care Teams (PACT)

  45. Success Metrics • Process Metrics • Outcome Metrics • Satisfaction

  46. Stakeholders The Veteran, family, and caregiver Teams: Patient Aligned Care Teams(PACT)s, pharmacy, clinic, and support staff Organizations: Department of Veteran Affairs, MyHealtheVet, VA Pharmacy Benefits Management, National Medication Reconciliation Initiative

  47. Current Support - VHSO

  48. VA PBM Field Guidance… …Pharmacy Business Rules for PACT

  49. Our colleagues agreed!

  50. Ask A Pharmacist Sites

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