1 / 20

Transitioning from the Classroom to Online Training: A City of Los Angeles Experience

Transitioning from the Classroom to Online Training: A City of Los Angeles Experience. Michael Gold, PhD City of Los Angeles Personnel Department. Background. City of Los Angeles 45,000 employees 42 City Departments Personnel Department responsible for training most generic topics

patty
Download Presentation

Transitioning from the Classroom to Online Training: A City of Los Angeles Experience

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Transitioning from the Classroom to Online Training: A City of Los Angeles Experience Michael Gold, PhD City of Los Angeles Personnel Department

  2. Background City of Los Angeles 45,000 employees 42 City Departments Personnel Department responsible for training most generic topics Individual departments responsible for department-specific training

  3. Before Online Training 7-8 Trainers in Personnel Department 3-4 classes per week each trainers 30 students per class

  4. The Transition • 2008 – City Council instructed Personnel Department to look into online training • We found that online training would: • Reduce training costs • Reach significantly more users than classroom training • Eliminate travel time • Be convenient and easy to use • Contain interactive features

  5. Online Training • 2010 – Contracted with vendor to provide online training • Learning Management System • Content

  6. Initial Online Training Content • Four courses developed for us: • Reasonable Accommodations • EEO • Supervisory Skills • Customer Service

  7. Current Training Program • Staff of 2 • Currently have 21 courses • Mandatory course • Disaster Service Worker: 23,562 completed • Preventing Sexual Harassment: 18,254 completed • Non Mandatory courses: • EEO: 774 • Customer Service 628 • Safety : 774

  8. Training Portal Website we created through which online training can be accessed Provides resources for department training coordinators and for employees

  9. Supervisory Library All supervisor resources in one place Rules, policies Brief informational how-to paragraphs Links to supervisory training

  10. Issues and Challenges

  11. Issues and Challenges Mandatory v Non-Mandatory

  12. Issues and Challenges • Measuring success • Number of employees trained • Number of courses offered • Positive course evaluations

  13. Lessons Learned • Even though the vendor is developing a course for you, you are still going to need to devote a lot of time to it.

  14. Lessons Learned • Custom-made courses are generally better value than off-the-shelf courses because you can keep them forever, vs. having to license the courses

  15. Lessons Learned • You need a plan to handle technical issues.

  16. Lessons Learned Just because you build it, doesn’t mean they will come.

  17. Future More courses More focus on advertising the training Require online training to be prerequisite to classroom training Link competencies required for job with competencies covered in each course

  18. Questions?

More Related