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CMIS 520 Managing Technology Jo Ellen Moore, Ph.D. Business Professionals in the Information Age The Extremes: “power users” accelerate their use of computer technology “humanists” view the technology-centered life as a human weakness rather than strength The Information-Enabled Manager
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CMIS 520Managing Technology Jo Ellen Moore, Ph.D.
Business Professionals in the Information Age • The Extremes: • “power users” • accelerate their use of computer technology • “humanists” • view the technology-centered life as a human weakness rather than strength
The Information-EnabledManager • Somewhere between the power user and humanist • able to manage information with a human-centered and technology-enabled perspective • Multi-disciplined • business function • technology
The Challenge Today • To effectively manage information and technology • so that the right info gets to the right people at the right time • need to implement the right technology to support this • a mix of people, process, and technology
The STEP Model • 3-dimensional cube • Staff (S) • Information Technology (T) • Business Process (P) • To use the STEP Model • Assess the current status of the organization • Identify path to “ideal” point
Lack of Attention to People (T,P,s) • May be holding on to old command-and-control structures • Need to empower workers with more responsibility and authority • People Enablement Tools
Lack of Attention to Process (T,p,S) • May be holding on to old functional types of organizational structures • Need to think at business process level, rather than business function level • Process Enablement Tools
Lack of Attention to Technology (t,P,S) • May be holding on to notion of IS as a backroom function and not part of corporate strategy • IS dept needs to take a leadership role in folding technology into corporate strategy • Technology Enablement Tools
What to tackle first? • What if (t,p,S) or (T,p,s) or (t,P,s)?