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Effective Communication Skills

Effective Communication Skills. Overview. Why is this important What does it mean Types of communication skills Explore each of the 4 keys skills Get that job Questions. Why is this important?. Number one skill employers look for when recruiting staff Confederation of British Industry

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Effective Communication Skills

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  1. Effective Communication Skills

  2. Overview • Why is this important • What does it mean • Types of communication skills • Explore each of the 4 keys skills • Get that job • Questions

  3. Why is this important? • Number one skill employers look for when recruiting staff Confederation of British Industry • Impacts upon outcomes – degree classification, job outcome, social interaction

  4. What does it mean? • An act by which one gives or receives information • Intentional or unintentional • Can be achieved using a variety of modes

  5. Over to you…… • In pairs find out about your partner • Studying, goals, greatest achievements • 5 minutes each and then swap • Introduce your partner to the group

  6. Types of communication skills

  7. Listening • Maintain eye contact • Do not interrupt • Build rapport • Clarifies situation • Do not make assumptions • Ask questions

  8. Written communication skills • Application forms • CV • Cover letters • Reports

  9. Get That Job http://employability.uelconnect.org.uk/pages/applying_for_jobs/0/applying_for_jobs.html

  10. Verbal communication skills

  11. Techniques for verbal communication skills • Speak clearly • Adapt to suit audience • Pitch, tone and speed • Eye contact • Non verbal cues • Prepare - confidence • Breathe!

  12. The statistics How do we judge people when we first meet them? • 55% on how we look • 38% on how we sound • Only 7% on what we say

  13. Non verbal

  14. Non verbal communication skills • http://www.maximumadvantage.com/nonverbal-communication/non-verbal-communication-demonstration.html • http://www.youtube.com/watch?v=Ks-_Mh1QhMc

  15. Effective communication techniques • http://bis-confidencecoaching.com/verbal-communication-using-effective-communication-techniques/

  16. Useful websites • www.uel.ac.uk Information on UEL • www.uel.ac.uk/eet - for information on EET • http://employability.uelconnect.org.uk/ - for info on applications, CVs, interviews, standing out from the crowd • www.prospects.ac.uk – general employability advice

  17. Questions

  18. Thank you Raksha Mehta eet@uel.ac.uk www.uel.ac.uk/eet 0208 223 2424

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