Effective Communication Skills

1. Effective Communication Skills DrVidyaPatil Assistant Professor of English Government First Grade Women’s College, Bidar.

2. What is there for this session…… • We’ll share Knowledge • We’ll have Fun • We’ll Learn

3. Let’s discover the POWER of Communication.

4. Communication • Effective communication skills are a critical element in our career and personal lives. • We all must use a variety of communication techniques to both understand and be understood.

5. Meaning • The ability to communicate is the primary factor that distinguishes human beings from animals. And it is the ability to communicate well that distinguishes one individual from another. • The fact is that apart from the basic necessities, one needs to be equipped with habits for good communication skills, as only this will make a happy and successful social being.

6. . * The word “communication” comes from the Latin verb “communicare” which means to impart, to participate or to share. * Effective communication is important to all of us in every sphere of our lives – be it our careeror our relationships. * Better language = Better communication = Confidence * Communicating confidently is the secret of living a happy and successful life.

7. Ingredients of Communication * Social contact of two or more persons – Senderand Receiver. * Transmissionof some message. * A common medium. * A common language. * A common frame of reference. * Interpretationof that message. * Feedback.

8. Critical success factor for life The majority of your perceived ability comes from how you communicate 30% What you know 70% How you communicate it Source: CGAP Direct

9. What if communication were not possible?

10. Frustration and Chaos!

11. Source: CGAP Direct Communication Goals

12. Most common ways to communicate Visual Images Speaking Writing Body Language

13. Written – Letters, Memos, Reports • Spoken – Conversations, Interviews , Phone Calls, Requests • Gestures – Facial expressions, Actions, Voice, Tone, Silence, Stance • Visuals – Photographs, Paintings, Videos, Film • Multimedia – Television, Newspaper , Magazines, Internet

15. Rules For Communication • A. B. C : Accuracy , Brevity , Clarity • K. I. S. S : Keep It Short and Simple • Deliver information in 3 stages : Introduction Main body of Content Summary

16. Top 10 tips for Effective Communication • Listen • Don’t withhold • Answer the way you’re asked to • Watch body language • Ask, don’t demand

17. Be Courteous • Don’t use Jargon • Don’t evade • No circumlocution • Don’t monopolize

18. I HEAR, I Forget. I SEE, I Remember. I DO, I Understand.

19. THANK YOU DrVidyaPatil Assistant Professor of English Government First Grade Women’s College,Bidar.