NJ 2-1-1 Addictions Hotline

1. NJ 2-1-1Addictions Hotline

2. Offers access to health, human service and government programs, preparedness information, and beginning November 1, the 2-1-1 Addiction Services Hotline.

3. Finding help should not be difficult • 2-1-1 reduces confusion, frustration and unnecessary delay in getting help and improves use of community resources by directing people to appropriate services quickly. • The same service delivery goals are in place for the Addictions Services Hotline.

4. Using 2-1-1 as an Addictions Hotline • DAS joined the Department of Human Services partnership with 2-1-1 to include Addiction Services. This service will compliment existing programs such as: • Kinship Navigator Program • Housing Resource Center • End Hunger NJ & NJ Find a Ride web sites • Earned Income Tax Credit • Boardinghouse Complaint Portal • Psychiatric Bed Availability Portal • Two methods for accessing the 2-1-1 Addiction Services Hotline: • Original 800 # (800- 238-2333) Addictions Hotline number will be answered by an Addiction Resource Specialist • Calling 211. There they will be offered addictions information and transferred to an Addiction Resource Specialist as appropriate

5. Provide service by leveraging the existing 2-1-1 infrastructure • 24 hour access to human services , health, and community resources, emergency preparedness and disaster response resources 365 days a year • Multilingual access (170+ languages) • Accessible for the hearing impaired (TTY and Live Chat) • National I&R standards : AIRS • A state of the art database of NJ’s community resources & topical resource pages • Instant Messaging Capability • Available online at www.nj211.org -

6. Goals of the Enhanced Addiction Services Hotline Model • Reach underserved populations through 2-1-1 • Increase positive outcomes of those seeking treatment • Utilize the existing system to address barriers to treatment through linkage to other services • Training & educational hours opportunity for LCADC/CADC candidates • Utilize staff trained in screening tools to ensure that referrals will address callers unique needs adequately • Collaborate with providers in NJ to improve the quality of referrals

7. Benefits of Model • Licensed professional overseeing the process from inquiry to treatment • 2-1-1 Callers have different demographics then Addictions Services Hotline callers so capturing a new audience • Leveraging 2-1-1s relationship within state departments and the local United Ways and 13,000 programs within their database of services • Support services referrals, follow up and targeted referrals are expected to decrease client drop out and increase engagement at all levels • Using clinical and financial screening tools, client referrals can be made to the most appropriate services and providers • Offering referrals and connections to support services will break down concrete barriers to treatment (eg. Language, transportation, etc) • Follow up calls to clients to check in on their progress and reconnect them to referrals is integral to the engagement process.

8. Looking Forward • Regional Provider Orientations from 9:30-12:30 to share the vision and referrals process • 10/14/10; Camden County Emergency Training Center • 10/22/10; Morristown County Public Safety Training Academy • 10/28/10; NJ Department of Human Services • Affiliate Agreement Defining Roles and Responsibilities • Offer to meet one on one with any provider to further explore collaborative opportunities • Allow for feedback and adjustments in protocol and referral process based on experience

9. Questions??? • Laura Zink Marx lmarx@nj211.org Dial 2-1-1 ext 4004 or 1-877-652-1148 • Ana Guerra aguerra@nj211.org Dial 2-1-1 ext 4225 or 1-877-652-1148