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WRITING AN EMAIL

WRITING AN EMAIL. Ms Terese McElhatton. Email etiquette (netiquette).

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WRITING AN EMAIL

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  1. WRITING AN EMAIL Ms TereseMcElhatton

  2. Email etiquette (netiquette) 1. Salutations and Greetings: always include a salutation/greeting.2. Subject Heading: always include a subject heading that describes the topic of the email.3. Avoid All Caps: all caps indicates shouting or yelling and is considered impolite.4. Attaching prior message: when you reply an email always attach the last message and delete the prior message(s).5. Forwarding emails: before forwarding someone's private email onto others, always ask permission first.

  3. Greetings for business letters

  4. Email opening lines • I am writing you about… • I am writing you regarding… • With reference to your email of 8 June, I ... • I am writing to enquire about ... • After having seen your advertisement in ... , I would like ... • After having received your report on ... , I ... • I would like to inform you that… • We/I recently wrote to you about ... • Thank you for your email of 8 May. • Thank you for your email regarding ... • Thank you for your e-mail about ... • In reply to your email of 8 May, ...

  5. Attaching documents • Attached you will / can find… • I am including… • I am attaching… Making polite requests • Could you please… • Would you please… • Can you please… • I would like… • I would appreciate it if you… • I would greatly appreciate it if you…

  6. Email closing lines • If you require any further information, feel free to contact me. • I look forward to your reply. • I look forward to hearing from you. • I look forward to seeing you. • Please advise as necessary. • We look forward to a successful working relationship in the future. • Should you need any further information, please do not hesitate to contact me. • Once again, I apologize for any inconvenience. • We hope that we may continue to rely on your valued custom. • I would appreciate your immediate attention to this matter.

  7. Endings for business letters

  8. Personal emails

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