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Fermanagh Tourist Information Centre

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Fermanagh Tourist Information Centre

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    1. Fermanagh Tourist Information Centre Enniskillen

    2. Who are We?

    3. Tourist Board? Run by Fermanagh District Council Part of Northern Ireland Tourist Board Tourist Information Centre Network which oversees operational standards, training etc Also house Fermanagh Lakeland Tourism - a joint public/private sector organisation responsible for the marketing of the tourism product.

    4. What do We Do?

    5. Our Services Tourist Information - local and national Accommodation Reservations - Ireland and UK Literature, gifts and souvenirs Fishing Licences and Permits Postage, Fax and Photocopying Service Industry Services - eg distribution of literature and promotion of events

    6. Our Mission Statement! “Fermanagh District Council Tourist Information Centre (T.I.C) aims to provide excellent tourist information and other related services in line with the needs of the visitor and the Industry”

    7. Why is good Customer Service Important? We are often first point of contact Repeat business Good for staff morale Good for the Council Good for the customer!

    8. Who are our Customers?

    9. Wide variety of Customers Singles, Couples, Families, Groups Visitors or locals Adults or Children Home Market International Market Industry Colleagues ANYONE WHO COMES IN THROUGH OUR DOOR IS A CUSTOMER!

    10. How Can You Contact Us? We offer options of course!

    11. You can contact us by Visiting the centre Telephoning Writing Faxing Emailing

    12. What If You Arrive After Hours?

    13. Information Around the Clock Literature available from the Lakeland Forum Window Panels at TIC Website

    14. What If You Have Special Needs? We try and walk the extra mile.

    15. We Try to Cater for the Needs of All Our Customers Multi Lingual Staff Access for Disabled Users Wheelchair accessible toilets and baby changing facility Information in alternative formats Magnifying Glass! “I don’t know but I’ll try and find out for You”motto of all staff

    16. Unusual Enquiries Telephone number for a new garden centre in Glenfarne? Accommodation with 24 hour nursing care and a mobile hoist? Where can I borrow a hose? When is the best time to get fresh fish at Killybegs? Where would you go in Fermanagh to find a cure for shingles? Do I need a passport to cycle over the border? We love the challenge of unusual enquiries

    17. And Even More! Are there any haunted houses in Fermanagh? Where can I hire a wheelchair? Where can I charge the battery for my camcorder? Where can I get a water pump for a Volkswagen Golf on a Bank Holiday and have it fitted too? I’ve dropped my keys down a manhole in the carpark - can you help? Can you heat my baby’s bottle?

    18. What Makes Us THE BEST?

    19. Recognition for Excellence in Customer Service First TIC in UK to achieve Charter Mark NITB TIC of the Year 2008 Staff member awarded UK National Training Award in 1998 Marketing and Training Awards We focus on listening, acting and delivering We work at trying to improve

    20. The Path to Excellence Set and Publish Service Standards Inform our Customers about our services Make our services accessible to everyone and offer choice Consult with our Customers Work with Partners and the Community Provide user satisfaction and continually improve whilst using resources effectively

    21. Fermanagh TIC Contact Details Telephone 028 66 323110 Email tic@fermanagh.gov.uk Website www.fermanagh.gov.uk Open Monday to Friday 9am- 5.30pm (To 7pm July and August) In Addition Saturdays 10am-6pm (Easter to Sept) Sunday 11am-5pm (Mid March to Sept) Saturday and Sunday 10am to 2pm (October) Most Bank Holidays 10am - 5pm

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