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Susan Hancock

Skills Matrix & Competency Model. Susan Hancock. Focus Groups Surveyed stakeholders 25 – Bakers 9 – Machinery Manufacturers 141 – Job Descriptions 1,700 – Competencies Developed learner profiles Developed skill matrix Did reality check with decision-makers

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Susan Hancock

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  1. Skills Matrix & Competency Model Susan Hancock

  2. Focus Groups • Surveyed stakeholders 25 – Bakers 9 – Machinery Manufacturers 141 – Job Descriptions 1,700 – Competencies • Developed learner profiles • Developed skill matrix • Did reality check with decision-makers • Conceptual design of new programs How did AIB do it?

  3. Mike Mikey Michael Mike as Mechanic • Electrical • Mechanical • Process • ? Mike or Michael as Supervisor • Supervisory • Advanced • Supervisory • Advanced • Mgt • Projects • Design • Mgt • Projects • Design Mike or Michael as Manager

  4. Fred and Fredrick as Field Service Engineer Ed and Edward as Project Engineer

  5. Five targeted roles: • Mechanic/Mechanic in Training • Lead Mechanic/Foreman/Supervisor • Manager/Chief Engineer/Plant Engineer • Project Engineer • Field Service Engineer Learner Profiles

  6. Skills Matrix • Roles • Green: Mechanic • Blue: Supervisor • Purple: Manager • Yellow: Project Eng. • Tan: Field Svc. Eng. • Category • Electric / Control • Maintenance Mgt • Mechanical • Process • Shop

  7. M.P. Program Structure Management Field Service Mechanic ONLINE ONLINE ONLINE Mechanic Capstone 4 Weeks Field Service Capstone 2 Weeks Management Capstone

  8. Partnership with Coastal Technologies • 3 levels • Foundations: 30 core courses, 31 supplemental • Cornerstone: 30 core courses, 12 supplemental • Capstone: 14 core, 11 supplemental • Each course takes 30 to 45 minutes to complete • Possible to test out of courses • Completion of pre-requisites required before hands-on maintenance skill training On-line Maintenance Skill Training

  9. Pilot test of on-line training • Depending on pilot test results, development of: • Mechanics- 4 weeks • Management- 2 weeks • Field Service Personnel- 2 weeks Current Status of Program

  10. Challenges Opportunities • Internal commitment • Resistance • Industry commitment • Lack of understanding • Applying to Baking • Commercial value

  11. Director • Instructional Design and Program Development • shancock@aibonline.org • 785-537-4750 Susan Hancock

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