How To Achieve Excellence in HR Service Delivery

1. How To Achieve Excellence in HR Service Delivery

2. The human resource function is responsible for providing services as well as support to employees during their time working for a company, from hiring, onboarding, training and development to payroll, benefits and termination. This “services and support” arm is known as “HR service delivery.” HR service delivery: Then and now Historically, HR has always been implemented through the lens of a customized, hands-on approach. The goal of HR is to provide services and support to both management and employees alike. However, this approach isn’t exactly feasible in modern times given today’s fast-paced business climate. The business world, as we currently know it, is one in which employees can obtain immediate access to information, and technology is at the core of most businesses.

3. To ensure that your HR department is providing optimal services and support to all your employees, your company’s HR delivery model must focus on excellence through and through. The goal should always be to implement supportive practices and maintain them sustainably over time. That way, your company will support your employees in the best ways. However, keep in mind that excellence is difficult to achieve when you’re working with outdated systems. That’s why many organizations utilize a proven model when developing an HR delivery system. Over time, a number of HR models have been introduced and tested in terms of how well they help employers enhance their HR service delivery practices. Of the many models that have been put into place, the most popular model seems to be David Ulrich’s three-legged stool model, which is best when used by large organizations.