City of Cape Town

1. City of Cape Town Smart City Initiative Internal Smart City Work Group Presentation 8 October 2002

2. What is the Smart City Strategy? • Strategic Framework: • Aims to reposition Cape Town as a leading player in the new global knowledge economy. • Focus on Transformation: • Modus operandi of local government in relation to its service delivery • Entire operation of society • Primary intervention: • Based on what local government can enable and how local government can “lead by example” by changing the way that it interacts with citizens, businesses, other government departments and other stakeholders • It is not: • The “property” of the IT Directorate, but is instead something that cuts across all City departments and strategies.

3. Transformation Strategy • Encompasses SIX (6) Questions/ Areas: What leadership is necessary to establish competitive advantage in a digital economy and society (Smart City leadership)? What must be done to ensure that our policy and regulatory environment supports the development of a smart city? How will information technology lay the foundation for the building of a new flexible and responsive organisation and enable the organisation to continually improve in its efficiency and effectiveness in delivering its programmes and services (administrative/e-government strategy)? How do we use IT as an instrument to foster the economic and social development of the City (development strategy)? How can IT be used to ensure / enhance good governance (digital democracy)? How can we create a world class IT organisation that supports the achievement of the Smart City strategy objectives?

4. Council’s Vision – make Cape Town a Smart CityRequired outcomes in next 2/ 3 years: • Citizens to deal with local government services in an integrated manner (eg. via one-stop shops); • Local government more customer friendly and citizen oriented; • Improved and informed decision making processes; • Growth and retention of the IT industry in the city; • More people skilled in IT operating within the economy of the city; • Reduction of the digital divide due to the widespread availability of public access to Information and Communications technologies (ICT); • Local government, the politicians and the officials more accessible; • IT organisation that provides world class IT services to local government and local government related organisations. • Cape Town recognised as the leading South African city in the use of ICT for city management (IT enabled organisation); • ICT widely used in the city achieving its strategic priorities (i.e. reducing crime, combating HIV/ Aids, promoting job creation and tourism & free basic services); • Policy & regulatory environment that is conducive to electronic commerce, protection of intellectual property rights, and an enabling legal framework for the digital transformation of local government operations and society achieved; • Services accessible by multiple technologies, including web sites accessible from PCs, kiosks, cellular phone and call/ contact centres; • Highly cost effective and efficient local government;

5. Some of the current projects TECHNOLOGY REPORT CARD Area Grade Strategic Alignment & Direction Information Architecture Application Architecture Technology Architecture IS Management & Support User Satisfaction Level of Technology Investment StrategicInitiatives Consolidated Organization • UKUNTINGA Project (ERP); • Rationalisation and standardisation of IT services within the organisation; • Internal electronic communications enabled (intranet, email); • City government web sites; • PC’s for councillors; • Establishment of a special governance body/steering committee; • Free, limited internet access to all citizen: Pilot Project • Link to other initiatives

6. Action Items: Build a broad shared view of what we want to achieve Include constituents, partners andadvocacy groups Develop a cooperative architecture Align all initiatives with the architecture and the strategy Build demonstration projects The Smart City Convergence Smart City Leadership Policy and Regulatory environment E-government Economic and social Development Digital democracy Time

7. How to report on progress?Are we getting there? • Soon after Robert Maydon was appointed, the Corporate Business Plan was created for all clusters. • The Corporate Business Plan aimed to focus on the (few) high level corporate issues that needed to be monitored and measured. • In light of the Gansekraal 5 year objectives, clusters has to indicate their key corporate outputs for the next 12 months. • Although Council has experienced many changes since then, this is probably still the best measure of ‘intention to action’ i.e. this is what we planned to do, and this is what we have done.

8. Progress on the Smart City StrategyCorporate Business Plan

9. Progress on the Smart City StrategyCorporate Business Plan

10. Progress on the Smart City StrategyCorporate Business Plan

11. Progress on the Smart City StrategyCorporate Business Plan

12. Progress on the Smart City StrategyCorporate Business Plan A key output for the IT cluster is to minimise the number of these initiatives that it is involved in (and defer implementation as part of ERP) and to aim to collapse multiple initiatives into one.

13. Progress on the Smart City StrategyCorporate Business Plan

14. Progress on the Smart City StrategyCorporate Business Plan

15. Progress on the Smart City StrategyCorporate Business Plan

16. Additional Feedback • Microsoft Digital Villages • Desktop standardisation project • IT skills development and e-learning project • Digital divide study • Health (clinics connectivity) and CPM initiative at Police • Funding – so far have relied on integrating smart city initiative with IT operational work. That does dictate a slower pace. Much lower funding compare with other cities, private sector and similar initiatives in SA. • Micro design – small unit focusing on Smart City initiatives (Again funding is an issue. Also necessary due to operational needs of IT).

17. In Summary External Projects Internal Projects Strategy TM Digital signatures PC’s for Councilors Internal Smart City Work Group External Smart City Steering Committee SCAP Bandwidth Barn Cape On Line e-City ERP DSP Electronic agendas and registry Council Agenda’s and reports online Cape On Line e-Project Suite City/People Development e-Government Policy & Regulatory Environment e- Governance Leadership

18. Where to from here …

19. PGWC Smart City Strategy Management & Governance i.e. Strategy/Vision/Marketing External Smart City Steering Committee City/People Development Leadership e- Government e- Governance Policy & Regulatory Environment Pillars e-City Smart Cape Access Point Proposed Digital City Centre Projects Project Governing Structure Project Team Members Information & Communication Technology City of Cape Town External City of Cape Town Smart City Strategic & Operational Framework Strategic Internal Smart City Work Group Operational

20. Going Forward Plan • Endorse the Terms of Reference; • Develop and implement a promotional/marketing strategy using the Digital Divide Study; • Conduct an internal audit of current and planned strategic projects; • Conduct an external audit of major ICT related projects; • Formalise the PGWC partnership; • Embark on a donor/funding strategy