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(LEAP) Orientation for Supervisors November 2012 Presented by Chris A. Kvasnica, MSW, LCSW

(LEAP) Orientation for Supervisors November 2012 Presented by Chris A. Kvasnica, MSW, LCSW Senior Account Executive APS Healthcare Brookfield, WI. Objectives. To familiarize managers and supervisors with LEAP WorkLife and Employee Assistance Program resources

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(LEAP) Orientation for Supervisors November 2012 Presented by Chris A. Kvasnica, MSW, LCSW

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  1. (LEAP) Orientation for Supervisors November 2012 Presented by Chris A. Kvasnica, MSW, LCSW Senior Account Executive APS Healthcare Brookfield, WI

  2. Objectives • To familiarize managers and supervisors with LEAP WorkLife and Employee Assistance Program resources • To learn how to access services • To advise managers and supervisors of special resources available through the program • To help managers and supervisors refer effectively

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  5. EAP Marquee Set of Customers APS has extensive experience serving a wide array of customer types and tailoring our services to meet their specific needs • Over 300 EAP Customers • Over 25 years EAP Experience • Serve over 1.5 million EAP members

  6. What Is LEAP? Latitude Employee Assistance Program (LEAP) is: ...an employee benefit which provides confidential counseling and or consultation for a variety of issues that may cause you concern.

  7. Eligibility Who is eligible to use the program? • You • Your spouse • Your benefit eligible dependents

  8. Confidentiality Participation in LEAP is confidential, except when release of information is mandated by ethical practice and applicable state or federal law. These situations include: • If a caller reports to us any knowledge or suspicion of child or elder abuse or neglect • If a caller threatens to harm him or herself or others • When an employee signs a Release of Information

  9. How Much Does It Cost to Use LEAP? • LEAP is free of charge to members. • There is no out of pocket expense. • Up to (5) sessions per fiscal year per issue (i.e., stress, relationship, legal, mental health, grief, etc.)

  10. Common Reasons to Use LEAP • Stress/Anxiety • Financial/Legal Concerns • Managing Change & Transition • Drug/Alcohol • Work Related Concerns • Family/Relationship Issues • Grief • Depression • Parenting Issues • Child/Eldercare Issues • Management or Supervisory Issues • Any other reason

  11. Who Are the Counselors & What Are Their Credentials? • Masters or PhD level clinicians • Social Workers • Psychologists • Marriage and Family Therapists • Clinical Professional Counselors • Minimum of three to five years of experience • Licensed by the state to practice

  12. Other LEAP Consultation & Referral Services • Legal • Free (up to 30 minutes) legal consultation with a local attorney who has an expertise in your matter • 25% reduction in fees if you choose to retain the attorney • Financial • Free (up to 30 minutes) financial consultation with qualified consultant • Telephone resources available to assist with financial concerns • Referral to local resources if necessary • Adult/Elder Care • Help finding resources for adult relatives with needs (i.e., aging, nursing homes) • Child Care • Help finding childcare services for children

  13. Legal Consultation & Referral Services • Complexities surrounding marriage, custody and child support issues, elder care, financial, credit and tax related issues can add stress in the lives of employees and their family members. • The American Bar Association reports that during a 12-month period, over half the employees in a typical workforce will experience a legal or financial issue involving “life-events” such as marriage, birth, illness, renting an apartment, purchasing a home, or experiencing credit issues. • Almost one half of the employees who do take unscheduled time off of work do so to deal with legal or legal-related problems. • Approximately 70% of the population does not seek legal consultation due to fear of cost.

  14. Financial Consultation & Referral Services • Financial burdens can add stress to the lives of employees and their dependents. The Financial Services component of LEAP offers additional support by providing access to financial consultants with a broad range of experience. • This service allows employees and their dependents to determine the most appropriate way to manage their financial situation.

  15. Common Legal and Financial Issues Free (up to 30 minutes) consultation with an experienced, licensed attorney in your area to assist you or your family member with a legal issue. Common issues include but are not limited to: • Divorce • Custody and Visitation • Estate Planning • Bankruptcy • Traffic Violations • Wills and Probate • Retirement Planning • Eldercare Obligations • Adoption • Child Support • Family Budgeting • Guardianship • Tax Planning • Consumer Complaints

  16. Child & Eldercare Services • Telephonic Access to a Child/Eldercare Consultant • Intake Through Web or Child/Eldercare Consultant • Receive three to five resources and a Personalized Information Packet • Fastest Response/Fulfillment Time in the Industry – 12 business hours • Follow-Up

  17. Childcare Consultation Services • Prenatal Care • Adoption • Summer Camps • Day Care • Back-Up Care • Special Needs • Schools • Tutoring • Pre-College • College • Scholarship/Financial Aid • Family Day Care Homes • Nursery/Preschools • Nanny/Au Pair • Parenting • And More …

  18. Eldercare Consultation Services • In-Home Care • Geriatric Specialists • Rehabilitation Services • Screening Clinics • Home-Based Services: • Meals on Wheels • Cleaning/Repair • Inpatient Services: • Nursing Homes • Respite Care • Assisted Living • Ambulatory Facilities • Transportation Services • Adult Day Care • And More…..

  19. Proprietary Technology: The APS Work Life Web Site • APShelplink is a Web-based Program that serves as a resource center on topics including health & wellness, life management, legal, financial and consumer information. • Featured modules include: family & care-giving, emotional well-being, health & wellness, working smarter, daily living, the savings center, the learning center, and on-line seminars. • www.apshelplink.com • Enter Company Code: southdakota

  20. Prevalence of Workplace Concerns

  21. Common Employee Challenges • Relationship problems • Financial and legal issues • Stress/Depression • Work-family balance • Substance use and abuse • Grief and loss • Parenting • Domestic violence • Anxiety and fear • Health concerns • Difficulty managing change

  22. LEAP Can Help • Early intervention with LEAP can minimize problems and maximize the probability of a positive outcome • Takes you out of the caretaking role – you don’t have to be the counselor • Note that approximately 97% of EAP users are self referred

  23. How Do We Talk About LEAP? • Explain how seeking services will help the employee, their family and family members by explaining the impact of their personal problems. • Seeking help will reduce management involvement. • Concern from managers is powerful. • Praise people who get help. • Show genuine concern for an employee’s well-being. • Use positive examples: “I suggested other employees to use the program and I know it helped him/her.”

  24. Tips for Success • Consult by calling LEAP at: 800-713-6288. • Listen and show concern, but do not get stuck in personal issues. • Be specific; do not generalize. • Do not moralize or make value judgments. • Endorse LEAP. • Do not discuss with any other members. Emphasize privacy and HIPAA.

  25. Member Feedback • “Thank you!  This assistance helped save my job and getting counseling was the best decision I've ever made - thanks for making the process easy.” • “This was my 1st time using EAP and it was extremely helpful to me.  My counselor gently guided me thru my process.  I am very grateful.” • “Thanks for being there!!!” • “I cannot emphasize enough how helpful this service benefit is!!” • “Excellent benefit!  Fantastic counselor.”

  26. On Site Critical Event Response Services • APS maintains an international network of critical incident response specialists available to assist when needed. • We have provided on site support in relation to a variety of critical events including fatalities, accidents, severe weather, reduction in work force announcements and any other event that is traumatic to the workforce.

  27. LEAP Services Description Services available to employees and their family members • Confidential services are provided • Up to 5 face to face counseling sessions per issue per Fiscal Year • Financial/Legal Consultation & Referral Services • Child & Eldercare Consultation & Referral Services • Convenience Consultation & Referral Services • www.apshelplink.com Company Code: southdakota • LEAP Counselors are available 24/7 • Information, Referral, Follow-Up • Critical Incident Stress Management Services

  28. LEAP - Work Life & Employee Assistance Program • LEAP is a valuable employee resource • LEAP is FREE to you and your immediate family members • You can use the service as often as you like • Simply Call: 800-713-6288 24 hours a day, 7 days a week, 365 days a year

  29. Question and Answer Follow Up Chris A. Kvasnica, MSW, LCSW Sr. Account Executive, APS Health Care 300 N. Executive Drive #300 Brookfield, WI 53005 Phone 262-787-2246 ckvasnica@apshealthcare.com

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