Generational Differences in the Workplace

1. Notes from Collaboration Session – 9/13/18 Exponential Leadership - Generational Overview September 13, 2018

2. Differences in the Workplace – Teams 1 and 2 Each generation is influenced by their upbringing, life-stage and the changes happening in the world around them. Describe some of the ways these differences play out in the workplace. Team 1 Communication Decision making Concepts of success and failure Recognition Praise Appreciation Longevity, loyalty Conflict management Social media Team 2 • Differing values • Ex. dual career families • Upbringing – mother worked • Improve upbringing – stay at same or better level • Life-stage impacts how we engage in workplace • Impact of technology • Balance interest with work and extra curricular activities • Leadership imperative • Need within Workforce to understand where each team member is “coming from” (how they work best; what time of day; life commitments), work preference - core hours, after hours • Implications of - International work: time zones

3. Stereotypes – Team 3 One size does not fit all.  The danger in allowing one generational voice to represent an entire generation. What are some generational stereotypes? Baby Boomers Aren’t flexible, but don’t want to leave workplace Older workers Hierarchical Tech anxious Adverse to change Stay at office late vs. go home and reconnect Older workers too expensive With expertise comes dollars Are organizations willing to pay for experience? With age comes experience – informs world view – possibly improved, clearer, more balance Only millennials can be entrepreneurial Gen X • Lost middle mentality • More loyal • Agile • Less bitter • Super powers Millennials • Don’t like to communicate in person Gen Y • Close relationship/connection with parents

4. Stereotypes – Team 4 One size does not fit all.  The danger in allowing one generational voice to represent an entire generation. What are some generational stereotypes? Silent Slow Reluctant to change Long winded Baby Boomers Meeting focused – communication Technology reluctance Gen X • Want the title Gen Y / Millennials • Communication – IM; texting • Instant • Lots of feedback • Lots of recognition • Flexible schedule

5. Diverse Benefits Offering Student loan repayment/401k match tied to student loan repayment Pet insurance Pet bereavement Paid leave – non medical Sabbatical – LOA Community service PTO – discretion Unlimited PTO Flex Time Remote workforce Paid technology Wellness Financial Wellness What are the implications to the business of these benefits? Implications: 10. Companies can’t respond fast enough 9. Person making benefits decisions may be disconnected (Boomer/Xer) 8. Need of the generations diverse 7. Dependent on industry 6. Can offer all types of benefits 5. Opportunity for better recruiting and attraction 4. Opportunity blending – no intrusion into personal life 3. Opportunity – never disconnected – work/life integration 2. Challenge – 10,000 ret/day – recruit all workforce every day 1. Perceived/real vs. have/have not treatments

6. Learning Styles/Preferences – 70/20/10 Types Skills – Digital Behavior – Digital F. Communication Engagement What are the ways technology is changing learning in the 21st century digital world? 100% Generations – different ways of learning Technology does not replace all learnings Helping leader lead – not digital dependent

7. Contact:Andréa HawkinsPartner, The Clarion GroupHawkins@TheClarionGroup.com860-681-4430