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Tools for Staff Management

Tools for Staff Management. Joanna Bassert, VMD, Chair Lori Renda-Francis, MA, BBA, LVT _________________________ Consultants: Jim Nave, DVM Jim Dee, DVM Patrick Navarre, BS, RVT. Guy Hancock, DVM, MEd Carol Schubert, CVT, MBA Nancy Shaffran, CVT, VTS (ECC) Dennis McCurnin, DVM, ACVS

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Tools for Staff Management

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  1. Tools forStaff Management

  2. Joanna Bassert, VMD, Chair Lori Renda-Francis, MA, BBA, LVT _________________________ Consultants: Jim Nave, DVM Jim Dee, DVM Patrick Navarre, BS, RVT Guy Hancock, DVM, MEd Carol Schubert, CVT, MBA Nancy Shaffran, CVT, VTS (ECC) Dennis McCurnin, DVM, ACVS Karen Felsted, DVM, CPA Staff Management Committee NCVEI Staff Howard Rubin, CEO & Cheri Kowal Bill Cummings, Kerric Tratt

  3. Overview

  4. Why is Staff Management Important?

  5. Client Compliance Study • Compliance was 50% in DVM only • Rose to 80% where staff was primarily responsible for client education. • A 60% gain!!!! From “Compliance” by Hill’s with chart from The Path to High Quality Care” AAHA 2003

  6. Better Medicine, Better Economics

  7. Repeat the compliance gains for: • Dentistry • Prescription diets • Flea control • Vaccinations • Follow-up visits • Tx of chronic conditions

  8. Benefits of Compliance • Better care for the animals • Increased client satisfaction • Increased staff satisfaction and morale • Economic benefits to the practice

  9. Old Imperial System • Veterinarian as Monarch • Employees as subjects or servants

  10. Team Approach

  11. Team Approach • Apollo 13 • Every team member has important roles • Every team member’s contribution is critical to mission success

  12. Which Competes Best?Which Delivers Better Care? Which has a more satisfying role for non-veterinarians?

  13. www.NCVEI.COM

  14. Utilization Tool

  15. Today’s Results… • Are you more inclined to use or re-visit the NCVEI web site and tools? • Do you think the NCVEI tools can help your students and graduates? • Will having your staff use the staff tools help you?

  16. Give us your email… We want to get your feedback on the Staff Utilization messaging. Do the messaging and resources help you make changes, and if not, how can we improve them? Hancockg@spcollege.edu JBassert@manor.edu

  17. www.NCVEI.org

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