1 / 23

The Improvement Facilitator Role

The Improvement Facilitator Role. Improvement Facilitator Training Session 1 Day 1. Objectives. A really brief introduction to Facilitation Your roles and responsibilities as an ASaP Improvement Facilitator. Facilitate - Definition.

pomona
Download Presentation

The Improvement Facilitator Role

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. The Improvement Facilitator Role Improvement Facilitator Training Session 1 Day 1

  2. Objectives • A really brief introduction to Facilitation • Your roles and responsibilities as an ASaP Improvement Facilitator

  3. Facilitate - Definition fa·cil·i·tate[fuh-sil-i-teyt] –verb (used with object), -tat·ed, -tat·ing. To make easier or less difficult; help forward (an action, a process, etc.): Careful planning facilitates any kind of work. Improvement Facilitator

  4. Who is an Improvement Facilitator (IF)? • A naturally positive, optimistic and intuitive person • A skilled communicator; able to connect with all members of clinic teams • Results-oriented ;able to stay focused on “process” development • Flexiblewhile assisting each team to customize the process that will work for them in the long-term • Enthusiasticand able to foster the desire for change within teams • Able to ensure that teams stay focused during meetings.

  5. Core Practices of an Improvement Facilitator Facilitators: • Stay neutral on the content • Listen actively • Ask questions • Paraphrase continuously • Summarize discussions • Manage the climate

  6. Facilitation Tools & Techniques References F2

  7. Expectations of ASaP Improvement Facilitators • Support clinics with ASaP interventions (as assigned by your Primary Care Organization) • Attend ASaP training sessions (4 days) • Self-directed learning: IHI Open School (until March 2014) • Attend monthly webinars (July 2013 – March 2014) • Attend weekly teleconferences (for ~9 weeks) • Engage on Yammer ASaP discussion board • Engage with your CPA (1:1 coaching)

  8. Expectations of ASaP Improvement Facilitators • Support clinics with ASaP interventions (as assigned by your Primary Care Organization) • Attend ASaP training sessions (4 days) • Self-directed learning: IHI Open School (until March 2014) • Attend monthly webinars (July 2013 – March 2014) • Attend weekly teleconferences (for ~9 weeks) • Engage on Yammer ASaP discussion board • Engage with your CPA (1:1 coaching)

  9. A6 The ASaP Intervention Panel Identification Document process to ID patient/provider attachment 30 days Generate patient lists for screening Choose + document screening maneuvers Baseline Chart Review & Current Screening Process Assessment Choose + document screening methods: opportunistic and/or outreach Focused Improvement 60 days Define & document team roles & responsibilities Test small change (PDSA) Standardize processes Measure reliability of processes 4-Month Follow Up Chart Review & Screening Process Assessment Apply for CME credits Build on Success Ongoing Identify other clinical improvement opportunities Sustainability Chart Review & Continued Follow-up Reviews

  10. Sample Improvement Facilitator Journey

  11. Expectations of ASaP Improvement Facilitators • Support clinics with ASaP interventions (as assigned by your Primary Care Organization) • Attend ASaP training sessions (4 days) • Self-directed learning: IHI Open School (until March 2014) • Attend monthly webinars (July 2013 – March 2014) • Attend weekly teleconferences (for ~9 weeks) • Engage on Yammer ASaP discussion board • Engage with your CPA (1:1 coaching)

  12. ASaP Training Plan H1 Improvement Facilitators & Chart Reviewers

  13. Expectations of ASaP Improvement Facilitators • Support clinics with ASaP interventions (as assigned by your Primary Care Organization) • Attend ASaP training sessions (4 days) • Self-directed learning: IHI Open School (until March 2014) • Attend monthly webinars (July 2013 – March 2014) • Attend weekly teleconferences (for ~9 weeks) • Engage on Yammer ASaP discussion board • Engage with your CPA (1:1 coaching)

  14. IHI Open School H4

  15. Expectations of ASaP Improvement Facilitators • Support clinics with ASaP interventions (as assigned by your Primary Care Organization) • Attend ASaP training sessions (4 days) • Self-directed learning: IHI Open School (until March 2014) • Attend monthly webinars (July 2013 – March 2014) • Attend weekly teleconferences (for ~9 weeks) • Engage on Yammer ASaP discussion board • Engage with your CPA (1:1 coaching)

  16. ASaP Webinars H4 • Monthly (end of month) • One hour format • CPAs and Guest presenters • Schedule in Community of Practice Guide & on TOP website

  17. Expectations of ASaP Improvement Facilitators • Support clinics with ASaP interventions (as assigned by your Primary Care Organization) • Attend ASaP training sessions (4 days) • Self-directed learning: IHI Open School (until March 2014) • Attend monthly webinars (July 2013 – March 2014) • Attend weekly teleconferences (for ~9 weeks) • Engage on Yammer ASaP discussion board • Engage with your CPA (1:1 coaching)

  18. Weekly Teleconferences H4 • Regional, cohort • IF directed • ~9 weeks • Optional after 9 week period • Sharing, building IF Community of Practice

  19. Expectations of ASaP Improvement Facilitators • Support clinics with ASaP interventions (as assigned by your Primary Care Organization) • Attend ASaP training sessions (4 days) • Self-directed learning: IHI Open School (until March 2014) • Attend monthly webinars (July 2013 – March 2014) • Attend weekly teleconferences (for ~9 weeks) • Engage on Yammer ASaP discussion board • Engage with your CPA (1:1 coaching)

  20. Yammer – Online Community H4 • Build connections between IFs across the province • Increase IF competencies • Internal mentoring • Spread of screening process redesign • Spread of QI principles beyond ASaP • Continuous professional development of members

  21. Expectations of ASaP Improvement Facilitators • Support clinics with ASaP interventions (as assigned by your Primary Care Organization) • Attend ASaP training sessions (4 days) • Self-directed learning: IHI Open School (until March 2014) • Attend monthly webinars (July 2013 – March 2014) • Attend weekly teleconferences (for ~9 weeks) • Engage on Yammer ASaP discussion board • Engage with your CPA (1:1 coaching)

  22. IF Self Assessment Handout

  23. Summary • Refer to Facilitation at a Glance book in your toolkit for facilitation skills needs • Participate in ASaP training • Take advantage of the world-class IHI Open School resource to enhance your QI theory base • Participate in the range of ASaP Community of Practice offerings

More Related