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PRS and the Survey of Organizational Excellence

Texas Department of Protective and Regulatory Services. PRS and the Survey of Organizational Excellence. Using the Survey of Organizational Excellence in Agency Planning and Development. PRS and the Survey of Organizational Excellence. PRS Mission and Organization

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PRS and the Survey of Organizational Excellence

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  1. Texas Department of Protective and Regulatory Services PRS and theSurvey of Organizational Excellence Using the Survey of Organizational Excellence in Agency Planning and Development

  2. PRS and theSurvey of Organizational Excellence • PRS Mission and Organization • Survey Participation History • 2001 Survey Iteration • PRS Planning and the Survey

  3. PRS and theSurvey of Organizational Excellence The mission of the Texas Department of Protective and Regulatory Services is to protect the State’s most vulnerable citizens - children and the elderly - from abuse, neglect, and exploitation.

  4. PRS and theSurvey of Organizational Excellence • PRS Organization Structure • Child Protective Services • Adult Protective Services • Child-Care Licensing • Prevention and Early Intervention • Statewide Intake • Legal Services • Administration • Information Technology

  5. PRS and theSurvey of Organizational Excellence • Child Protective Services • 4,603 CPS Staff (69% of all PRS Staff) • Investigate reports of child abuse and neglect • Ensures the safety of children while promoting the integrity and stability of families • Finding permanent placements for children in care as quickly as possible

  6. PRS and theSurvey of Organizational Excellence • Child Protective Services 2002 Data • 184,924 alleged victims of abuse and neglect • 125,258 CPS completed investigations • 47,409 confirmed victims of child abuse/neglect • 203 child-abuse related fatalities • 21,146 children in PRS conservatorship • 19,516 children in substitute care

  7. PRS and theSurvey of Organizational Excellence • Adult Protective Services • 649 APS Staff (10% of all PRS Staff) • Investigate reports of abuse, neglect, and exploitation of elder Texans and adults with disabilities • Investigate reports of abuse,neglect, and exploitation of persons served through MHMR facilities • Guardianship services to prevent further abuse and for disabled children who “age out” of CPS conservatorship

  8. PRS and theSurvey of Organizational Excellence • Adult Protective Services 2002 Data • 66,143 APS completed investigations • 9,237 completed MHMR investigations • 42,213 confirmed cases of abuse, neglect, and/or exploitation • 49,167 services delivered in in-home cases • Rent/utilities restoration • Emergency shelter and placement • Guardianship/Legal services

  9. PRS and theSurvey of Organizational Excellence • Child-Care Licensing • 433 CCL Staff (7% of all PRS Staff) • Protects children outside their home by regulating settings in which they are kept • Develops minimum standards regarding health, safety, and well-being of children in care • Regulates day care, 24-hour residential care, maternity homes, administrators of residential child-care facilities, and agencies that place children in foster care and adoption

  10. PRS and theSurvey of Organizational Excellence • Child-Care Licensing 2002 Data • 38,915 day care facility investigations • 1,210 residential facility investigations • 1,080 day care facility abuse and neglect completed investigations • 727 residential facility abuse and neglect completed investigations

  11. PRS and theSurvey of Organizational Excellence • Prevention and Early Intervention • 57 PEI staff • Consolidate prevention and early intervention services focused on at-risk behaviors that lead to child abuse, delinquency, running away, truancy, and school dropouts. Programs include: • Communities in Schools • Runaway Hotline • Services to At-Risk Youth (STAR)

  12. PRS and theSurvey of Organizational Excellence • Prevention and Early Intervention 2002 Data • 33,520 registered STAR participants receiving services • 44,017 runaway hotline calls taken • 64,069 students served by Communities in Schools

  13. PRS and theSurvey of Organizational Excellence • PRS’ Guiding Principles for Department Operation • We protect the unprotected • We find a way to get it done • We manage for outcomes • We focus on customer service • We value our people • I am PRS

  14. PRS and theSurvey of Organizational Excellence PRS Survey Participation History

  15. PRS and theSurvey of Organizational Excellence • 2001 Survey is PRS’ fourth time to participate • Survey results help the Department develop customer service enhancements • Staff feedback tells management where time and resources need to be devoted • Survey results help in on-going effort to retain and recruit staff • Participation over time affords clear picture of success (or failure) of initiatives implemented due to Survey results

  16. PRS and theSurvey of Organizational Excellence • All automated • 6,671 employees invited to participate • 4,000 employees responded to the survey • Nearly double previous participation rate • Excluding Fair Pay, PRS scored higher in 18 of 19 Constructs

  17. PRS and theSurvey of Organizational Excellence • PRS’ Division of Management Analysis central point for survey administration and data integration and dispersal • Detailed reports for each program, division, and region • Assists with data interpretation for special projects • Crosswalks Survey data, PRS Strategic Initiatives and Strategic Plan items into the Department’s Business Plan

  18. PRS and theSurvey of Organizational Excellence Building the Business Plan • Operational activities identified • Activities mapped to Strategic Plan items and/or Survey constructs, and/or Strategic Initiatives • Department ‘master plan’ and component plans developed from database • Queries and reports developed and published to track items of interest at management discretion

  19. PRS and theSurvey of Organizational Excellence

  20. PRS and theSurvey of Organizational ExcellenceData Integration • Benefits of Survey Construct Integration • Clear identification of activities which impact employee attitudes • Tool for effective internal assessment of employee attitudes vs. operation activities • Construct components (Survey questions) assist in development of targeted strategies and operation activities

  21. PRS and theSurvey of Organizational ExcellenceData Integration • Getting the information out there • Entire business plan published to the Intranet and available to all employees • Specialized reports generated • BP items by PRS Strategic Initiative • BP items by SOE Construct • Ad hoc reporting

  22. Texas Department of Protective and Regulatory Services PRS and theSurvey of Organizational Excellence Using the Survey of Organizational Excellence in Agency Planning and Development

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