Gartner G-Cloud Service Definition

1. Gartner G-Cloud Service Definition Cloud Digital Leadership: Gartner for IT Executives CIO (ITECIO) For further information on Gartner support for Cloud initiatives visit: • http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. Gartner Service Definition —Gartner for IT Executives CIO (ITECIO) Key Benefits • Personalised service delivery to the Member by an Executive Partner (including many former CIOs or equivalents) and Executive Client Manager who develop an individualised program to deliver value to the member and their organisation • Unique insight into the CIO role based on Executive Programs' more than 15 years of meeting CIOs' needs in the marketplace. This insight is delivered through CIO experts, role-relevant CIO research and a rich, CIO-specific online experience • An unparalleled CIO community including exclusive member-only events and outstanding peer networking opportunities • . Service Description • The Gartner for IT Executives CIO service is for the most senior-level IT Executives of complex organisations whose business models rely heavily on IT • The service provides a tailored service to assist members with their key challenges and is focused on supporting cloud and digital strategies • The service is provided to one licensed user for a period of twelve months • The Cloud offerings from Gartner are built on the expertise of our 890 research analysts and 500 consultants; the world’s largest repository of knowledge on the business of IT. 117 analysts have expertise in the field of cloud with our database of IT research containing 1,400 research reports providing specific guidance on best practice for cloud deployment and strategy. Gartner covers all aspects of cloud including crucial topics such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), cloud sourcing, cloud security, cloud strategy, cloud governance and IT cost optimisation through cloud. Price • Gartner will bill a firm fixed price of £45,900 excl. VAT, incl. all expenses for this service. • The service is provided to one licensed user for a period of twelve months Key Deliverables • Executive Programs Research Reports • Gartner for IT Executives Content and Research • Teleconferences hosted by Research Report Authors • Access to Gartner Core Research & Analysts • Access to Gartner for IT Leaders content and role pages • Strategy Meetings • Workshops • One Symposium/ITExpo Ticket

3. Gartner Service Definition —Gartner for IT Executives CIO (ITECIO) Full List of Deliverables The Gartner for IT Executives CIO membership (the “Service”) is for the most senior-level IT executives of complex organisations or enterprises whose business models rely heavily on IT. This Service provides the Client with an ongoing advisory relationship with Gartner and assistance in crafting answers to questions where standard industry practices have not yet been defined. Client may designate one (1) Licensed User, referred to herein as the “Member,” who has access to the Deliverables described below: • Executive Programs Research Reports ─ Up to 12 (twelve) Reports per year, covering topics selected by Gartner such as IT Governance, Business Value of IT, Architecture, and other areas where business and IT intersect • Gartner for IT Executives ─ Targeted, role-specific content such as podcasts, videocasts, polling, and top research picks accessed via any of the Gartner for IT Executives role Web sites • Teleconferences ─ Up to 12 (twelve) teleconferences per year, hosted by Executive Programs Research Report Authors to discuss the topics of their Research Reports • Access to Gartner Core Research • Access to Gartner for IT Leaders content and role pages • Talking Technology Series ─ Concise and expert commentaries on the latest IT topics in a monthly audio program that can be listened to on gartner.com or downloaded to listen to in MP3 format Note: Schedules referenced above are approximations and are dependent on the publication schedule of relevant Research • Use of Research — The Member may, on an occasional and infrequent basis, forward to specific individuals within the Client organisation copies of individual research documents, not to exceed 25 (twenty-five) separate documents per contract year, for the purpose of facilitating executive decision making. This forwarding of documents may not be done on a routine basis, or by means of posting on Client’s corporate intranet, or in any other manner that has the intent or effect of avoiding the purchase of additional User licenses from Gartner

4. Gartner Service Definition —Gartner for IT Executives CIO (ITECIO) • Assigned Service Delivery Team — A service delivery team (“Delivery Team”), consisting of an Executive Partner and an Executive Client Manager, will be assigned to the Member, and will serve as the Member’s primary points of contact for all Gartner resources available under this Service. The Delivery Team will work with the Member to develop a plan (the “Member Value Plan”), which will highlight value sought; identify key issues on which delivery of the Member’s Service may focus; and outline how the Service can effectively deliver that value. Progress against the Member Value Plan will be reviewed during the contract year as follows: • Strategy Meetings — Up to four (4) times per year, the Executive Partner will meet face to face with the Member (the “Strategy Meeting”). These Strategy Meetings may be used to: (i) review and apply Executive Programs Research, the annual Executive Programs CIO Agenda, or other relevant content; (ii) draw on the Executive Partner’s professional experience to advise the Member in the context of the Member’s issues; and (iii) develop, discuss the progress of, or evaluate the Member’s Member Value Plan • Optional Substitutions for Strategy Meetings — Each of the following architected services are available to the Member for their use during the contract period. The Delivery Team will work with the Member to determine which, if any, of these services would be of value for inclusion in the Member Value Plan. Each session used by the Member will count as one (1) of the four (4) Strategy meetings to which they are entitled annually. Participation in these sessions is limited to the Member and members of the Member’s team (as reasonably required for the Member’s business purposes). In all instances, the Member must be present and the purpose of the session must be to advance the Member’s agenda. Each of the following options may be used only once per contract year: • Onsite Analyst Briefing ─ Member meets on Client premises with a Gartner Analyst for a half-day for knowledge-based, individual or project advisory assistance, typically involving delivery of Gartner Content • Executive Programs Workshop ─ Member meets on Client premises with Gartner Executive Programs Expert for a half-day facilitated workshop focusing on the application of Gartner Executive Programs Research and action planning. Topic for the workshop will be selected by the Member and the Delivery Team from a list of available Executive Programs workshops and participation will be limited to 25 (twenty-five) Members

5. Gartner Service Definition —Gartner for IT Executives CIO (ITECIO) • Contextualised Targeted Gartner Research ─ On an as-needed basis, the Executive Client Manager will email to the Member selected Research which has been synthesised and put into the Member’s context, based on the Member Value Plan • Gartner for IT Executives Analyst Inquiry ─ Provides the Member with access to Gartner Analysts who are associated with the Service purchased by Client • Participation in Analyst Inquiry is limited to the Gartner Analyst, the Member, and members of the Member’s team (as reasonably required for the Member’s business purposes). In all instances, the Member must be present on the Inquiry call and the purpose of the Inquiry call must be to advance the Member’s agenda • Participation in Analyst Inquiry as part of this Service is subject to the terms set forth in the Usage Guidelines for Gartner Services posted on gartner.com • Executive Programs CIO Research Inquiries ─ Inquiry access to Gartner Executive Programs CIO Researchers through IT Executives Analyst Inquiry; limited to topics covered in the Executive Programs Research Reports, as published by Gartner Executive Programs • Symposium/ITxpo® ─ One (1) complimentary invitation for attendance to Gartner Symposium/ITxpo, including all standard Symposium attendee rights plus Executive Programs VIP access. This invitation is non-transferable • Exclusive Executive Programs Events ─ Complimentary non-transferable invitation for attendance, by the Member only, at local content-based Gartner Events in Member’s region or country • Facilitated Networking ─ Member may request meetings or conference calls with peers around a specific topic/issue in order to exchange information about best practices or areas of expertise. Available to Member only • Online Networking ─ Access to Gartner Peer Connect

6. Gartner Service Definition —Gartner for IT Executives CIO (ITECIO) Full List of Deliverables • Executive Programs Research Reports • Gartner for Leadership Development • Gartner for IT Executives Content and Research • Teleconferences hosted by Research Report Authors • Access to Gartner Core Research & Analysts • Access to Gartner for IT Leaders content and role pages • Strategy Meetings • Workshops • One Symposium/ITExpo Ticket Additional Terms & Conditions • Member may, on an occasional and infrequent basis, forward to specific individuals within Client organization copies of individual research documents, not to exceed 25 (twenty-five) separate documents per contract year. This may not be done on a routine basis, or by means of posting on Client’s corporate intranet, or in any other manner that has the intent or effect of avoiding the purchase of additional User licenses from Gartner. • Unless otherwise provided above, this service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service.

7. Gartner Service Definition —Gartner for IT Executives CIO (ITECIO) Information Assurance • Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands • Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively Backup Restore and Disaster Recovery • The Gartner service under discussion does not require Gartner to manage or store any critical client data Data Restoration • No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service Service Migration • There is no need for a Service Migration plan given the nature of the service under discussion

8. Gartner Service Definition —Gartner for IT Executives CIO (ITECIO) Onboarding • Gartner’s Executive Client Partner team will onboard new licensed users to Gartner’s services and will provide a web tour, tips on how to find research and how to request reports, data cuts or inquiry with analyst Offboarding • Gartner does not offer offboarding services, however, named licence holders can be changed during the period of the contract through licencemanagement@Gartner.com

9. Gartner Service Definition —Gartner for IT Executives CIO (ITECIO) Pricing • Gartner will bill a firm fixed price of £45,900 excl. VAT, incl. all expenses for this service Ordering and Invoicing Process • Gartner will bill for 100% of the fees at contract signing • All invoices are payable net 30 days from date of invoice • This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service. Financial Recompense Model • In the event that a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement Termination Terms (by Consumer/by the Supplier) • Services may be terminated only for material breach by either party, upon 30 days prior written notice, if the breach is not cured within the notice period

10. Gartner Service Definition —Gartner for IT Executives CIO (ITECIO) Service Constraints • This is not applicable to this service Service Management • A service delivery team (“Delivery Team”), consisting of an Executive Partner and an Executive Client Manager, will be assigned to the Member and will serve as the Member’s primary points of contact for all Gartner resources available under this Service. The Delivery Team will work with the Member to develop a plan (the “Member Value Plan”), which will highlight value sought; identify key issues on which delivery of the Member’s Service may focus; and outline how the Service can effectively deliver that value. Progress against the Member Value Plan will be reviewed during the contract year • This service is supported (by telephone and online services) by an Executive Client Partner. The Executive Client Partner is the primary point of contact accountable for the proactive and reactive needs of our clients in relationship to their existing services Service Levels • This is not applicable to this service

11. Gartner Service Definition —Gartner for IT Executives CIO (ITECIO) Training • Training is not included, however, the ‘Onboarding Service’ will provide the user with the skills and knowledge to effectively use the service Trial Service • Gartner does not offer a trial service option in relation to this service Consumer Responsibilities • This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service. Technical Requirements • Gartner.com allows 24/7/365 access to our research and supports all revisions of Internet Explorer (plus Google Chrome, Firefox and Safari) – any browser that supports HTML5 – with no client installations required • Each Gartner report is presented in a printer-friendly Microsoft product format (e.g., .pdf or .xls)