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RIC 2009 Knowledge Management at NRC

RIC 2009 Knowledge Management at NRC. Martin J. Virgilio & Patricia L. Eng Office of the Executive Director for Operations Wednesday, March 11, 2009. Agenda. Knowledge Management The First 30 Years Creating the Foundation NRC’s KM Program The Knowledge Center. 2. 2. 2. 2.

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RIC 2009 Knowledge Management at NRC

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  1. RIC 2009Knowledge Management at NRC • Martin J. Virgilio & Patricia L. Eng • Office of the Executive Director for Operations • Wednesday, March 11, 2009

  2. Agenda • Knowledge Management • The First 30 Years • Creating the Foundation • NRC’s KM Program • The Knowledge Center 2 2 2 2

  3. History of NRC’s KM Efforts • Historically: • Stable workforce • Slowly evolving technologies • Knowledge shared and retained • KM integrated into everyday practices 3 3 3 3 3

  4. Impact of Knowledge Loss

  5. NRC’s Knowledge Management Program:The Beginning • Changes to Workforce and Activities • October 2005: NRC SLM • Assessed workforce and work activities • Acknowledged new actions were needed 5 5 5 5 5

  6. NRC’s Knowledge Management Program:Laying the Foundation • Defined the KM Infrastructure (SECY 06-0164) • Agency KM Champion • Steering Committee of Senior Executives • Office Staff Leads • Identified KM priorities and vulnerabilities 6 6 6 6

  7. NRC’s Knowledge Management Program:Laying the Foundation(cont’) • Offices and Regions asked to: • Identify occupational priorities • Identify their critical bodies of knowledge • Identify existing KM efforts for sharing 7 7 7 7 7

  8. KM Strategy and Tactics • Four categories of interest: • Human resources processes, policies and procedures • Knowledge sharing practices • Knowledge recovery practices • Information technology applications 8 8 8 8 8

  9. HR Processes, Policies & Procedures • Succession Planning • Double Encumbering • Retention Incentives • Rehired Annuitants 9 9 9 9 9

  10. Knowledge Sharing Practices • Sharing Training Videos/Presentations • Lunch and Learn discussions • Virtual Meetings • Attending KM meetings 10 10 10 10 10

  11. Knowledge Recovery Practices • Guest lecturers • Hosting & Recording Special Events • Interviewing Subject Matter Experts • Reemployed Annuitants 11 11 11 11

  12. Information Technology Applications • Virtual meetings • Video Teleconferencing • Enhancing our document management system • NRC’s Knowledge Center 12 12 12 12

  13. RIC 2009The NRC Knowledge Centera place to Collaborate, Capture & Share Knowledge to Build Organizational Memory • Wednesday, March 11, 2009

  14. What is a Community of Practice? • A forum for a group of individuals who • share a common interest in a topic to • interact and share their knowledge. 14 14 14 14

  15. What is the VALUE to the Agency? • Collaborate and communicate across • organizational boundaries • Capture knowledge before it is lost to create • organizational memory • Facilitate the decision making process • Improve productivity 15 15 15 15

  16. What is the VALUE to Me? • Locate knowledge and experts • Capture knowledge through interactions • and discussions • Enhance professional development 16 16 16 16

  17. NRC Knowledge Center

  18. What Did We Learn? • KM is integral and critical for agency operations • We must get better at capturing, sharing, storing and retrieving knowledge • Need to encourage a culture change – KM is part of the job, not an add on 18 18 18 18

  19. Expected Impact of Knowledge Retention

  20. Questions ? 20 20 20 20

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