Final Bid Proposal for HCC Client Presentation July 23, 2008

1. Final Bid Proposal for HCC Client Presentation July 23, 2008 Greg Lea, Charlotte Taylor, & Julie Tipton

2. Review of Proposed Solution – Julie Online Courses Discussions (Video Conf or Classroom) Ongoing training

3. Overview of Process – Charlotte MS Project schedule shows phases Client Process Agreement

4. Online Courses – Charlotte Schedule and resources Cost

5. Two Options for Discussions – Greg Instructor-led Classroom- Advantages Minimal up-front costs Traditional facilitation True face to face training No technology/maintenance

6. Two Options for Discussions – Greg Instructor-led Classroom- Disadvantages Travel Expenses for LTT trainer Cost/time to bring together remote employees Recurring cost/travel More difficult to schedule

7. Two Options for Discussions – Greg Video Conferencing – Advantages Easily bring together remote employees Can be used outside of training at minimal additional cost Interviews Company/team meetings Future training Client presentations Cost spread over many years No travel expenses Easy to schedule

8. Two Options for Discussions – Greg Video Conferencing – Disadvantages Considerable up-front costs More challenging for facilitation “Near” face to face Maintenance

9. Cost – Onsite vs. Video Conference Onsite Cost (over ten years) Training Eight 2-day sessions Travel and trainer’s time Year one = $35,200 Year ten = $46,000 Training total = $406,000 Meetings – travel = +++ Interviews - travel = +++ Future Training = +++ Other = +++ Grand Total = $406,000 +++ July 23, 2008

10. Cost – Onsite vs. Video Conference Video Conference (estimated) Installation at eight sites = $360,025 Recording = $100 Usage fee = 16 hours = $400 Maintenance = +++ Grand Total $360,525 +++ July 23, 2008

11. Total Cost Onsite vs. Video Conference Onsite = $406,000 Video Conference = $360,525 July 23, 2008

12. Summary and Next Steps – Julie We would ask you to sign the Client Process Agreement.