1 / 7

NWTC wanted SunGard to provide: Staffing Need for strong, efficient, cohesive IT organization

SunGard & NWTC 5 Year Anniversary The IIT Transformation Jim Blumreich - Sandy Ryczkowski Daniel Mincheff - Mike Mathews. NWTC’s Goals for the Information and Instructional Technology Division as stated in October 14, 2004. NWTC wanted SunGard to provide: Staffing

prudence-bender
Download Presentation

NWTC wanted SunGard to provide: Staffing Need for strong, efficient, cohesive IT organization

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. SunGard & NWTC5 Year AnniversaryThe IIT TransformationJim Blumreich - Sandy RyczkowskiDaniel Mincheff - Mike Mathews

  2. NWTC’s Goals for the Information and Instructional Technology Division as stated in October 14, 2004 • NWTC wanted SunGard to provide: • Staffing • Need for strong, efficient, cohesive IT organization • Reservoir of expertise upon which to call • Less risk when key positions become open • Less reliance on consultants • Operational Performance • Better strategic, tactical and project planning • Ability to cost effectively provide 24/7 operations • Less budget uncertainty • Collaboration and Use of Best Practices • Less “re-inventing the wheel” • “Experts” bring extensive network of resources

  3. IT Management Process Maturity Model Level 5 Level 4 • Value • IT and business metrics linkage • IT improves business processes • Real-time infrastructure • Business planning Level 3 • Service • Define services, classes • Understand costs • Set quality goals • Guarantee SLAs • Monitor and report on services • Capacity planning Level 2 • Proactive • Monitor • performance • Analyzer trends • Set thresholds • Predict problems • Automation • Mature problem, • asset and change • mgmt processes Level 1 • Reactive • Best effort • Fight fires • Inventory • Initiate problem • mgmt processes • Alert and event • mgmt • Monitor availability • (u/d) • Chaotic • Ad hoc • Undocumented • Unpredictable • Multiple help • desks • Minimal IT • operations • User call • notification Optimize Stabilize Triage NWTC 2004 NWTC 2005 NWTC 2006-07 NWTC 2008-09 NWTC 2010-11

  4. Transformational Properties – How is IIT Different? • The IIT Staff are focused on customers first. • IIT supports the customer not the computers • IIT staff are willing to go above and beyond to serve the needs of our customers • System uptime has improved to 99.97% • All levels of IIT are working seamlessly together as a unified team • IIT has improved the learner experience through technology • Implemented a 24x7Student Helpdesk, backed by a on-call IIT Team to respond when the student has issues • PeopleSoft performance has improved for student registration, class lookup and general student navigation • Blackboard environment has become faster and more reliable • Video conferencing is now blended with ITV classrooms to offer more classes remotely • Implemented new services such as student e-mail, student live chat • Resources are being used more efficiently and effectively • Project management methodologies are being used to improve implementation • Nearly eliminated the need for external consultants, through proper staff training and development • Supporting a growing environment : 30% more systems and completing 20% more projects per year • On target with budgets and project timelines • Since the inception of the partnership, IIT has saved NWTC $550K per year

  5. Transformational Properties – How is IIT Different? • Communications and relationships have improved substantially • Participate in proactive communication to reduce the number of unexpected events • Seek out feedback and takes action to improve the performance and service offerings to the user community • Created new pathways to improve communication with the college community • Advise on new technology projects and developments • IIT has improved NWTC’s position on information security • Adopting more secure practices around data and computer equipment • Policies and procedures have been implemented to improve the computing environment • IIT is a more strategic asset to the college • Improving access to Evidence and Data within PeopleSoft • Are a resource for process improvements before development occurs • Aligns technology to meet the current and future needs of the college • Explore, investigate and recommend new and emerging trends in technology relating to higher education • Meet with the technology advocates around the college on how to apply these to the classroom and college

  6. The Future • SunGard will remain a leading provider of technology solutions in the Higher Education market space. • SunGard will continue to pave the way for wiser investments in the solutions that meet the ever changing needs within higher education. • SunGard will offer services, solutions, and innovation through the ‘Open Digital Campus’ framework • Flexible • Accessible • Innovative • Modular • Cost effective • Student centered Helping NWTC achieve Future 2013

  7. Thank you for the shared success and your trust!

More Related