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Evaluation Concepts

Evaluation Concepts. Overview. Concepts Evaluation Reporting. Concepts. Working Definition Effective evaluation is an accurate assessment of individual performance. Concepts. Working Definitions, continued Reporting: action(s) to take note of a subordinate’s performance (or behavior)

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Evaluation Concepts

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  1. Evaluation Concepts

  2. Overview • Concepts • Evaluation • Reporting

  3. Concepts Working Definition Effective evaluation is an accurate assessment of individual performance

  4. Concepts Working Definitions, continued Reporting: action(s) to take note of a subordinate’s performance (or behavior) • Formal reporting (in writing) • Informal reporting (verbal)

  5. Concepts TYPES OF EVALUATION TYPES OF REPORTING

  6. EVALUATION

  7. Tenants • Establishing Effective Standards • Observing • Measuring

  8. Evaluation EXAMPLE OR NOT? “Become a quality typist” “Within 4 months, be able to type 35 words per minute with three or less mistakes.”

  9. Evaluation EXAMPLE OR NOT? “Successfully complete all volumes of CDCs” “Attain at least a 70% on all volume review exercises of CDC’s in six months”

  10. Uses for Evaluation • Worker Meeting Standards • Worker Not Meeting Standards • Track Typical Performance • Deciding Work Assignments

  11. Pitfalls for Evaluation • Ratability • Relevancy • Variability • Personal Bias/General Impressions • Currency • Logic

  12. Reporting Informal Formal

  13. Reporting EXAMPLE OR NOT? “ I watched you help that customer and you did a great job.” “I noticed the compressor you changed last night was done in record time. The maintenance was flawless, but there was a problem with the paperwork. Please be sure to sign the card before you send it in.”

  14. Uses for Reporting • Let workers know where they stand • Provides a record of performance

  15. Pitfalls of Reporting • Positive or negative anticipation • One-way communication • Abstract reports • Reports without data

  16. Summary • Concepts • Evaluation • Reporting

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