Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

2. Ramu V. SunkaraVice President Real-Time Collaboration Products Oracle Corporation

3. Presence & IM in Collaboration Suite Session: 40220

4. Topics • State of Enterprise IM & Presence Solutions • Oracle Collaboration Suite IM & Presence • Real-Time Collaboration Feature set • Enterprise class security • Real-Time Collaboration Platform Services • Standards: XMPP, SIP/ SIMPLE, … • Summary

5. YAHOO IM • 29 million unique Yahoo! Messenger users per month * • 17 billion Yahoo! Messenger messages sent per month ** • Yahoo! Messenger has the highest average minutes spent, exceeding AOL and MSN * * Media Metrix, Inc., December 2002 ** Estimates based on Yahoo! internal data in the month of December 2002.

6. Enterprise IM Usage Survey IM Product/ Service #of Responses % AOL (AIM + ICQ) 35 (24 + 11) 32% YAHOO 24 17% MSN 24 22% IBM Lotus Sametime 11 10% Rest 14 19% * Source: 2002 Survey done by The Radicati Group, Inc. What is the ENTERPRISE STANDARD?

7. Enterprise IM Accounts (millions) Forecast * Source: 2002 Forecast by The Radicati Group, Inc. & IDC What is the ENTERPRISE STANDARD?

8. Security and Public IM

9. 3 Types of Enterprise IM Use • Public IM Service with Gateway • AOL, YAHOO, MSN • Facetime, Akonix, IM Logic, IM Age,… • Intra Enterprise IM Only • JABBER, Proprietary, Microsoft, … • Complete IM Solution • Secure Intra Enterprise solution with • Optional Gateway to outside world

10. State of Enterprise IM Products • Presence and IM as a separate tool? • After Chat, I call you and do a web conference? • Security • Unprotected Namespace: ramu.sunkara@oracle.com? • Private conversations over Public N/Ws in clear text? • Legal liability (NASD Conduct Rule 3101) • Regulatory compliance (SEC Rule 17a-4) • Virus delivery via file transfer! • Enterprise Web, Desktop, PDA and Cell Phone Applications have no/ limited access to • Presence & IM • Standards : What is this?

11. OCS Real-Time Collaboration Roadmap • Presence & IM are features in Real-Time Collaboration • Presence + IM + Web Conferencing • Uncompromising Security • Real-Time Collaboration Platform Services • IM is the first “Killer App” for Presence • Email, Files, Calendar, Conferencing, Outlook, ….. • ERP, CRM, SCM, Bots, … • Standards: XMPP, SIP/SIMPLE

12. #1 OCS Real-Time Collaboration roadmap Two-way Video IM Presence 2 Way Voice Streaming Voice Streaming Adv. White Board Doc. Presentation JAVA Console Desktop Sharing Whiteboard Cobrowse Poll Chat

13. #1 Real-Time CollaborationFeatures Available today • Web Conferencing features • All TYPES of Real-Time Conferences • Cobrowse, Document Presentation, Desktop Sharing, Voice Streaming, Polling, Chat, Whiteboard. • Interactive, Web Seminars, Large Broadcasts • E-Business Context • Integrated into the rest of Enterprise Apps • Real-Time Performance • Worlds best: least latency and superior scalability • Details in session: 40209        • “Real-Time Collaboration with Oracle Web Conferencing”

14. Presence Detection IM Web Conference D E M O N S T R A T I O N Presence + IM + Conferencing

15. #1 OCS Real-Time Presence + IM Deployment AOL N/W IM Consoles RTC Server #n JABBER N/W Internet Integrating Apps MSN N/W Collaboration Suite iAS Wireless TELCO N/Ws YAHOO N/W LDAP Directory

16. #1 Enterprise IM Clients • Win32 console (Oracle Messenger) • JAVA console (Non-windows platform) • Web Applications • SMS & Wireless Clients • Win32 Applications (Outlook, etc.) • Server Applications (IMAP Server, etc.) • PDAs

17. #1 Enterprise IM for Wireless • Augment Online Presence with • Location & Device type • Get information from TELCOs world-wide • Use Online Presence information for intelligent Routing of ALERTS • Interoperate IM & SMS Messages • Mobile IM Clients on Pocket PC

18. #1 Enterprise IM Presence Services • Real-time Presence Updates • Home IM Servers communicate via IPC • Less than 2 seconds latency • Highly scalable for any size company • Partition the workload: Home IM Server • >4000 user per Home IM Server • Integrated OCS: Files, Calendar, Email, … • Expose using standards: XMPP, SIMPLE,….

19. #2 Enterprise IM Security • Namespace • Are you ramu.sunkara@oracle.com (SSO/OID LDAP Store) • Authentication • SSO for Web Applications & WIN32 for IM Consoles • Sites for Inter site authentication • Could deploy with a CA Authority • Communication • SSL for IM Consoles and Web Apps • Policies • Who can see what

20. Admin & Reports #2 Security: Reports + Filters • Reports • Archives for Compliance in Database • Ability to build Records Management Solutions • Filters • What are users saying? • Anything illegal? EnterpriseDirectory Data Archive Electronic Statements

21. #3 Real-Time IM Platform Service • “Real-time presence & message delivery between applications on an IP N/W” iAS Wireless Server AOL IM Gateway #1 Integrating IM Apps RTC Server #n IM Console Collaboration Suite

22. #3 Real-Time PRESENCE Platform Services Real-Time Presence Data in & out RTC Server #n E-Mail Enterprise Manager Collaboration Suite Any Web Application 11i Business Applications Workflow

23. #3. Case Study: Support System • Email to the Customer and Representative • Presence Indicates the Availability • IM between Customer and Rep • Transiting into Web Conference • Look up Files Workspaces & present the relevant documents • End the Web Conference & IM Session • OCS Real-Time + Email + Files Use case

24. #3: Case Study: Learning Management Systems • Presence • “Is an Expert on NETAPP 5000 Available” • IM within the Learning Communities • “Could I chat with NETAPP 5000 User?”” • Live Events • “Attend NETAPP 5000 Training” • Archived Events • “Playback NETAPP 5000 Training” • Learning Assistance • “Configuring NETAPP, please help!” • OCS Real-Time + Email + Files Use case

25. #3 Case Study: IM BOTs • 411Agent • What’s Tom Smith’s number? • What’s the number of our Seattle office mailroom? • What’s our Fedex number? • Remind all meeting participants about the 2pm meeting 10 minutes before it starts. • ServiceAgent • How do I return a product? • How do I install the battery? • Where can I find a repair location? • SalesAgent • What is the status of the contract with NewCo? • How much business did we do with WingCo last month? • What products did we ship to FedCo last year?

26. Presence Detection IM BOT Automated Replies D E M O N S T R A T I O N Real-Time Collaboration Services 411 BOT

27. #4 IM Standards Forums Organization Status IETF - SIP Signaling IP N/Ws IETF - SIMPLE In progress IETF – XMPP (jabber.org) Mature, Open Source Wireless Village In session OMA Wireless 3G PAM, PARLAY Dissolved

28. #4 IETF SIP + SIMPLE • Strength: very well engineered signaling framework that provides cohesive architecture for real-time multi-media communications over IP • Weakness: the issue is not SIP, it’s SIMPLE | diverging interests drive several flavors of SIMPLE • Opportunities: high-level, industrial perspective | Oracle, Microsoft, IBM and 3GPP • Threats: large vendors’ influence

29. #4 IETF XMPP • Strength: open, public, distributed and stateful architecture for XML-based, extensible and granular information relay • Weakness: IM not infrastructure • Opportunities: grassroots adoption | it works and solves today’s need for open IM • Threats:existing proprietary vendors prefer no standards

30. #4 Standards • Adopt: XMPP, SIP/SIMPLE • Expose Presence via XMPP & SIMPLE • Proliferations of clients • IP Phones • Desktop Clients • Open Source Clients • Etc.

31. Summary • Oracle Collaboration Suite will offer Enterprise IM with …. • Presence & IM features in Real-Time Collaboration • Presence + IM + Web Conferencing • Uncompromising Security • Enterprise Real-Time Collaboration Services • IM is the first “Killer App” for Presence • Email, Calendar, Files integrated out-of-the box • ERP, CRM, SCM, Bots, … • Standards Compliance: Proliferation of Clients

32. Q & Q U E S T I O N S A N S W E R S A