Travelport Hotels – Best Practices

1. Travelport Hotels – Best Practices Michelle King - May 2011

2. Agenda Overview GDS Channel - Why book on the GDS? How are you selecting the hotels - Additional Search qualifiers Where can I find out Hotel info? What is BAR & Enhanced BAR? What is complete Pricing/complete Pricing Plus? Multi Level Rates - (Negotiated Rates) – Help? Ask Travelport Travelport Points – Agent Incentive Q&A

3. Overview GDS Channel - Why book on the GDS? Convenience • Provides one-stop convenience for travel agents by integrating air, car and hotel segments in the same PNR Real-time Availability • Allows for instant modification, cancellation and confirmation of your hotel bookings 24X7 90,000 hotels. Better control • Ensures all hotel segments are captured in agents back-office system for billing and invoice printing purposes Cost effective • Reduces your search time for the best available hotel rates for your customers Revenue Stream • Financial Assistance to the agency • Earn commissions of up to 10% on bookings. • Travelport Points Programme

4. How are you selecting the hotels - Search qualifiers

5. Where can I find out Hotel info? Hotel Descriptions (HOD) • Helping you find the right hotel for your customer: Access comprehensive hotel descriptions for every hotel

6. Where can I find out Hotel info? Hotel Images • To view hotel images and rich media, visit http://support.galileo.com/hotelimages or access directly via Point&Click platform • Galileo Images is not platform dependant, agents only need internet access

7. Where can I find Hotel info?Rate Rules • HOV Screen – Rate Rules • ALWAYS ALWAYS check the rate rules in HOV • Check the cancellation policy of that rate • Does it allow you to modify or cancel without penalty? • Does this rate with its stringent conditions meet my pax needs? Don’t just recommend the cheapest rate. • When must I cancel to avoid penalty?

8. Best Available Rate Programme (BAR) Industry first and leading hotel programme of its kind • More than 174 chains contracted- representing 54,000 properties • Lowest public, non-restricted rates BAR indicator on screen Benefits • Increased booking confidence time saving & improved efficiency through a streamlined shopping process • No need to shop outside of Galileo • Offers parity with all other channels

9. Enhanced Best Available Rate - COMING SOON Enhanced BAR is a new programme, where suppliers commit to providing Travelport with their full range of public rates including restricted (e.g prepaid, non-refundable) – similar to full content agreements that we have with airlines Enhanced BAR participants will have the # indicator. We will retain the ! for standard BAR participants

10. What is Complete Pricing? Features • Complete Pricing provides an agent with the complete cost, including room rate, taxes and surcharges, of the hotel stay up front • Complete availability (HOC) display includes an APPROX TTL column, which lists the total cost of the hotel stay • Rate rules (HOV) and sell displays contain the complete pricing information Benefits • Improved efficiency by eliminating manual calculations • Provides customers with better service by giving them the true cost of their hotel stay • Total Price is stored and printed on the itinerary – reduces customer service issues

11. What is complete Pricing?Examples Total Price for Stay including Tax and Surcharge

12. What is Complete Pricing Plus? Key Targets: • Enhance availability search functionality • Replace free text elements with formatted data New search qualifiers: • Number of rooms • Number and ages of children • Bedding configuration (1 King or 2 Double, etc) Key Elements: • Complete Pricing “Plus” : Return complete price on HOC, including children price and extra persons • Multi-Room Availability: validate availability of the room/rate products for which multiples were desired and identify if the desired number of rooms are available for that room type

13. What is Complete Pricing Plus Key Elements (continued): • Formatted Descriptive Room, Rate and Rule Data: replace free text descriptions of the following fields with OTA compliant indicators or formatted text • Bedding Configuration (e.g. 1 King Bed = 1K) • Room View • Rate Category (i.e. R=RAC, C=COR, G=GOV) • Smoking vs. Non-Smoking • Meal - indicator if Breakfast, Lunch and/or Dinner is included and meal type (if specified) • Commissionable vs. Non-Commissionable • Deposit, prepay, guarantee requirements • Whether or not credentials are required • Formatted CXL policy w/date & time • Store Key Rate/Rule Data in Booking Record

14. Examples of Complete Pricing Plus (CP2) Total Price for Stay including Taxes and matched child request Indicator that a (G)uarantee is required to book the room/rate Structured rate rule response

15. New Galileo HOC screen – supporting CP2 Guarantee Credentials Req’d Rate Category Commission Refundable Nightly Rate Approximate Total MLR Code Cancellation Deadline Bedding Room View Meals Included

16. Negotiated Rates - Help? • A few reasons why you can’t see neg rates • Availability closed out Check availability for ONE night for 3 consecutive months eg 1 Sep, 1 Oct, 1 Nov • PCC not given viewership Check if the neg rates of any other hotel from SAME chain is showing. • Neg rates not loaded Either contact the chain to load or seek Travelport’s help

17. ASK Travelport • We understand you need a convenient place to turn to for support and that you need answers fast. To ensure you get the right information, at the right time, we’re continually enhancing ASK Travelport – our leading online support service, where you can get immediate answers to questions 24 hours a day, every day of the year • Here is some of the additional facilities that are available via Ask:- • Quickly find answers using enhanced ‘Ask a Question’ capabilities • The ability to request replies via e-mail • ‘Screen-share’ with a Help Desk agent for real-time, picture-perfect assistance • Use a convenient Agent Assist Online Chat Service for immediate, expert guidance • Track the status of a reported incident or issue – all the way through to resolution • www.ask-travelport.com Travelport Confidential

18. Travelport Points 18

19. Agency Owner Registration Process

20. Huge range of rewards to choose from

21. Homepage & management dashboard

22. Summary Commercial Benefits of a GDS booking (FA, Commission, TP Points) Rates & Availability - Negotiated, BAR, Enhanced BAR, Consortia Rates, Total Rates (Complete Pricing) Hotel Info/Help – Images & Descriptions, ASK Travelport TP Points – Get Rewarded for your bookings !!!