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International Istanbul Insurance Conference 25 May 2011 Developing profitable business

International Istanbul Insurance Conference 25 May 2011 Developing profitable business Alan Smee, Head of Technical, Allianz Turkey . How to win. Excellence in distribution and customer service Technically rigorous pricing and underwriting Process effectiveness

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International Istanbul Insurance Conference 25 May 2011 Developing profitable business

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  1. International Istanbul Insurance Conference 25 May 2011 Developing profitable business Alan Smee, Head of Technical, Allianz Turkey

  2. How to win • Excellence in distribution and customer service • Technically rigorous pricing and underwriting • Process effectiveness • Continued attention to costs • Management of risks

  3. ? +

  4. “We need to be no. 1 in premium” “Young drivers are the future” “This is a VIP client”

  5. 4 2007 Other MOD MTPL Cycle position Size correlates to level of GWP

  6. 4 2011 Other MOD Cycle position MTPL Size correlates to level of GWP

  7. 4 Technical profit* in TL mn 2010 2007 2008 2009 2011 MTPL -272 -510 -672 -415 MOD -62 -77 -413 -260 ? Health -64 -24 -113 -191 All Other** 260 272 355 +92 -953 Total -378 -665 -98 * Before investment income and tax ** Includes Fire, Non-Motor and provisions

  8. 1 Recognize the commodity-like nature of business 2 Innovate with insights re pricing, UW and claims 3 Disciplined approach across the insurance cycle 4 Transparent, rigorous, fact-based approach

  9. References Slide 2 http://www.the-coalman.co.uk/images/coal.jpg http://www.fotoartglamour.com/pictures/mature-wheat-heads.jpg http://www.ultimatesolutions.com/engineering/images/computer-chip.jpg Slide 3 Unknown http://upload.wikimedia.org/wikipedia/commons/8/8c/Consumer_img02.jpg http://www.orbitcast.com/archives/formula-1.jpg http://www.goldenblog.net/wp-content/uploads/2010/01/ipad_hero_20100127.jpg Slide 4 http://www.inflexwetrust.com/wp-content/uploads/2010/12/mcdonalds_fries.jpg http://1.bp.blogspot.com/__rkPLGz_xzk/SEGPA0YWt5I/AAAAAAAAARI/zUOG3vrchfA/s320/1005l.jpg Slide 5 http://www.fanpop.com/spots/mercedes-benz/images/40958/title/slr-mclaren-wallpaper Slide 6 http://technabob.com/blog/wp-content/uploads/2008/06/black_box_casemod_on.jpg Slide 7 http://www.bingle.com.au/car_insurance/about-bingle Slide 9 Unknown 14

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