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Using Your Website as a Knowledge Management System

Using Your Website as a Knowledge Management System. What Does EPA Produce? What Is Our Product?. Our product – the reason the taxpayer supports our work – is DECISIONS. Decisions are based on KNOWLEDGE. Knowledge is a combination of expertise (training) and experience. Inputs

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Using Your Website as a Knowledge Management System

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  1. Using Your Website as a Knowledge Management System

  2. What Does EPA Produce? What Is Our Product? Our product – the reason the taxpayer supports our work – is DECISIONS. Decisions are based on KNOWLEDGE Knowledge is a combination of expertise (training) and experience.

  3. Inputs Data and Information Output Wise Decisions Value Added: Knowledge and Experience The EPA Factory

  4. Ideally, sufficient Knowledge leads to Wisdom Information plus Experience and Expertise equals Knowledge Organized data is Information The raw materials for decisions are – Data, Experience and Expertise The EPA’s products are decisions

  5. KNOWLEDGE INFORMATION DATA WISDOM

  6. It is pretty easy for those of us that like to tinker with technology to lose sight of the real value of our work… which is to organize and catalogue all that fantastic data and information so that our experts can both convey that information to other stakeholders and work with the stakeholder team to produce wise decisions.

  7. The mission of the EPA – To protect human health and the environment – can be done without computers and technology... but where’s the fun in that! Our customers are both internal and external, but the bottom line is…

  8. …they don’t care about what we care about, unless… we care about what they care about. They care about data and knowledge, not gigabytes and 100GB transmission rates.

  9. I’m here to help…!!!

  10. Knowledge Management in 1913 The work still got done

  11. One big collection of data and information is the EPA website. Over the past two years, R4 SF has been preparing for WCMS and now for One EPA One of the activities we’ve undertaken is to move all of our Site Summary pages to a standard format

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