Principles of a Strong Work Ethic

1. Principles of a Strong Work Ethic • Quality of Work • Know what Quality is in your place of work • Requires competence • Stay current • Quality is in the details • Be diligent

2. Compliance • Compliance: acting in accordance with laws and with a company’s rules, policies, and procedures • Ignoring or breaking rules compromises quality • Hurt a patient or coworker • Lose your job

3. Compliance Discussion • What happens if employees??? • Don’t wear their identification badges at work? • Share private business matters or confidential patient info? • Make threats against other employees? • Attempt to perform duties beyond their scope of practice?

4. Scope of Practice Term used by national and state licensing boards for various professions that defines the procedures, actions and processes that are permitted for the licensed individual

5. Scope of Practice Defines the actions, procedures… that are permitted by law for a specific profession

6. Scope of Practice • Includes: • Specific Education • Specific demonstration of competency

7. Scope of Practice dietitians, respiratory therapists, nursing, midwifery, emergency medical technicians (EMT), pharmacists, social workers, physicians and surgeons, clinical officers and physician assistants, dentists and dental hygienists, chiropractors, occupational therapists, osteopaths, physical therapists, speech and language pathologists, audiologists, radiographers, podiatry , Biomedical Scientists and nuclear medicine specialists.

8. Rules & Policies Established for a reason Everyone is responsible for them health care has written P&P Know where to find them Don’t know or not sure…ASK

9. Non-Compliance • Compliance gaining attention • Gov taking steps to enforce • Violations- you & your employer • Get fired, prosecuted, fined, incarcerated

10. Be in the Know Understand law, regulations and P&P’s Be familiar with issues Know safety procedures

11. Be in the Know Know what is expected of you It’s your job to know “I didn’t know” is not an excuse ALWAYS ask for clarification

12. Health Care Compliance • HIPAA: Health Insurance Portability and Accountability Act of 1996 • Protects confidentiality • http://www.youtube.com/watch?v=4N5dvGpVUGE

13. Health Care Compliance • HITECH: Health Information Technology for Economic and Clinical Health 2009 • Confidentiality of Hlth info transmitted electronically • Strengthen accountability of HIPAA

14. Compliance Concerns Safety & Environmental precautions Labor Laws Retention of Records Medicare billing

15. Compliance Concerns Reimbursement Conflict of interest Licenses & Credentials

16. Illegal & Unethical behaviors Fraudulent Changing or destroying records Sexual harassment Hostile workplace Stealing property http://www.youtube.com/watch?v=VfWK7F134-w

17. Sexual Harassment • Avoid any suggestion of unwelcome sexually-oriented advances or comments • Verbal, visual materials, unwanted touching, sexual related texting or posting • Anything that makes another person uncomfortable • You may see it as harmless

18. Sexual Harassment • Victim: • Report to supervisor • Keep written notes • Observed, experienced, details: date, time, place, who, what happened, what your action was

19. Inappropriate Behavior No weapons at work No verbal threats No nasty letters Do not create a hostile work environment http://www.hulu.com/watch/55503/the-office-butt-slap

20. Inappropriate Behavior • Never knowingly engage in an illegal or unethical act yourself • and if you notice it happening intervene and report

21. Reporting Inappropriate Behavior • To your supervisor or their boss • Not sure? ASK “How would this look to others from the outside?” • Whistle Blower: person who exposes illegal or unethical practices • Laws to protect whistle blowers from retribution

22. The Steps to Take • If you suspect it report it • Attempt to resolve internally first • Avoid media & gov. • If you have tried but have been unsuccessful, you might need to find another job

23. Consider This Reporting Illegal Behavior

24. Representing your Employer You are the company you work for “by accepting employment, you agree not only to follow your company’s rules and policies but also to support its mission and values”

25. Representing your Employer Get a copy of company mission & values

26. Take an Active Interest Learn history & Structure and discuss Read news letter, keep up with events Participate in social events Volunteer for committees Substitute words “we” and “us” for “they” and “them” p 42

27. Protect your Employers Reputation Don’t make negative remarks in public Use discretion Give the benefit of the doubt Assume everyone is doing their best If you have doubts it may be best to look for other work

28. Evaluating your Performance • Performance evaluations: measures success in executing job duties • Varies between companies • Should be objective not subjective • Typically annual

29. Evaluating your Performance • Probationary Period: New employees, trial period to meet requirements • Closely monitored • Evaluated at the end • Will determine retention

30. Ideal Evaluation • Employer states their professional goals • Employer states your expected professional goals • You state your professional goal • Annually you evaluate if/how you met goals

31. Ideal Evaluation Employer evaluates if/how you met goals and your assessment Employer provides positive & constructive feedback Lay out goals for the coming year http://www.youtube.com/watch?v=aemXgP-2xyg

32. 360 Degree Feedback Peers Subordinates Team members Customers Others who work with employee Reduce subjectivity provides a broader view of performance

33. Affects of Evaluations • Evaluation rating scale • Evaluation may be linked to pay • Performance based pay • Pay raise or no pay raise • Highest rating means going above & beyond

34. How to Prepare • Review JD, be familiar with essential functions • Ask for a copy of performance evaluation form • Understand criteria & scoring • If computerized be sure you have the skills • Complete self eval & make copy for employer • Keep a list of questions

35. During an Evaluation Practice good listening Ask for clarification If you disagree object respectfully Accept constructive criticism

36. During an Evaluation Compare your self eval to your employers eval Conclusion: know what is expected of you Be sure to Thank your employer

37. Things to Remember Employers are often uncomfortable too You always have more to learn Request periodic feedback “Don’t subscribe to no news is good news” Regular feedback increases your value

38. Reality Check “Ripple effect” what you say and do does make an impact Create positive ripples – go above & beyond Avoid the “I don’t care” ripple Be intentional about everything you say & do