Vocational Skills and Work Ethic

1. What you need in order to keep your job Vocational Skills and Work Ethic

2. Some examples of vocational skills needed for ALL jobs: • Good time management—being able to be on time, stay on task, work efficiently, etc… • Able to put aside disagreements and problems in order to get work done • Able to figure out what tasks need to be done without extra direction • Willing to perform all given tasks, but knows when to ask for help • Able to prioritize work tasks (ex: knowing how to answer the following question—”Which should I do first—clean the window or help that customer?”) • Able to be reliable—on time every day, shows up for all shifts • Able to be diplomatic—presents problems to management, offers solutions that benefit everyone • Able to recognize the boundaries within the workplace regarding co-workers and employers • Knows capabilities—what can be improved, how to work around disabilities, etc… • Good coping skills—able to maintain stability in order to be productive

3. Vocational Skills Assessment Make a list of the vocational skills you have. Consider the types of jobs which you may be best suited for • In order to be a cashier, you would need to know how to count money, have the ability to communicate with customers, follow directions, and on some occasions, be able to resolve minor conflicts. • In order to be a cook, you would need to know how to follow and remember directions, understand basic fundamentals about cooking and sanitary procedures in the kitchen, be able to organize and process orders, and be able to move quickly. • In order to be an office worker, you would need to have excellent communication skills, be able to follow directions, have good problem-solving skills, be able to maintain professionalism at all times, and have excellent reading, writing, and math skills.

4. What is work ethic? • Work ethic refers to the WAY you work. • People with good work ethic • Make sure they are on time to work every day and are reliable • are willing to do what their boss asks of them • are respectful to co-workers and supervisors • take initiative to “go the extra mile”—do their best • don’t need to be told what to do; they are self-directed and do what they are supposed to without constant direction • Are responsible for their actions • Take pride in their work • find a way to enjoy their jobs • put work ahead of personal feelings or problems with others • - Take pride in personal appearance and how that reflects on the place of work

5. Work Ethic—skit 1 Questions • After viewing the skit, what do you see wrong with attire? • How do you feel about Jared’s attitude? • How do you feel about Shelly’s attitude? • How would you change the attitude problems presented? • Whom is the better employee in the skit? • How is the customer treated in the scenario? • What would you do if you were the customer? • What should the boss have done in the skit?

6. Employee Relationships • The employees’ main goal should be working together for the good of the company For example: • They might collaborate on new ideas to benefit the company • they understand what is necessary for the most productive work environment (avoiding gossip, negativity, etc…) • They promote good relationships between clients and the company

7. Employee RelationshipsSkit 2 Questions • How do the attitudes of the waiting employees affect the environment? • What would you do if you were in their shoes? • How should the late employee look? • How should he be behaving considering his tardiness? • Should the employee be addressing a “boss” issue?