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Business Process Modeling Experiences in Taiwan's Health Care Retail Sector

Business Process Modeling Experiences in Taiwan's Health Care Retail Sector. Yi-Yuan Yueh E-Business Standard Group Electronic Commerce Resource Center Institute for Information Industry EDICOM, Jakarta, Indonesia October, 2001. Contents. Taiwan’s Health Care Retail Sector

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Business Process Modeling Experiences in Taiwan's Health Care Retail Sector

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  1. Business Process Modeling Experiences in Taiwan's Health Care Retail Sector Yi-Yuan Yueh E-Business Standard Group Electronic Commerce Resource Center Institute for Information Industry EDICOM, Jakarta, Indonesia October, 2001

  2. Contents • Taiwan’s Health Care Retail Sector • Business Process Modeling in UMM • Business Process Modeling for the Taiwanese • Health Care Retail Sector

  3. eBusiness Standard Development & Application in the Retailing Industry In the iAeB Program initiated on June 3rd 1999 by the Legislative Yuan, “eBusienss Standard Development and Promotion” was one of the assisting schemes to fulfill the objective of enabling 100 supply chains with totally over 20,000 firms in various sectors to do eCommerce in 5.5 years until year 2004. iAeB Program eBusiness Standard Development and Promotion Assisting Scheme Commerce Sector There are 6 segments in the retailing industry: Apparel & accessories, 3C merchandise, Food & Grocery, Books & Stationery, Health CareMerchandise and Travel & Tourism eBusiness Standard Development and Promotion in the Commerce Sector eBusiness Standard Development & Application in the Retailing Industry

  4. Project Methodology and Procedure Investigating The Retailing Industry Environment E-Readiness Level of B2B Integration in the Supply Chain Identify the Industrial Needs for eB Standards Decide the eB Standard Strategy Plan & Execute the Actions in eB Standard Project

  5. General Merchandise Structure in Taiwan Health Care Merchandise Others Books & Stationery 6% 4% 1% Furniture & Home Decorations 5% 3C Merchandise 5% Food & Grocery 57% Apparel & Accessories 22% Reference：Dynamic Investigation in Commerce Sector, January, 2001

  6. Market Shares of General Merchandise in Taiwan Others 11% Department Stores Chained Super Markets 32% 13% Chained Super Stores Hyper Markets 19% 25% Reference：Dynamic Investigation in Commerce Sector, January, 2001

  7. Analysis on Channel and Health Care Merchandise Structure • Proportion of Distribution Channel for Health Care Merchandise: • Hospital: 75.9%. • Clinic: 10.8%. • Pharmacy: 13.3% (Including compound superstore) • Proportion of Health Care Merchandise Structure: • Prescription Drugs: 50.54% • Other Medicine(Including OTC,Health Care Food): 12.64% • Medical Device: 36.82% • Annual Sales: approximately NT$90 billions

  8. Retail & Distribution System in the Health Care Industry Intermediary B U Y E R S S U P P L I E R Hospitals, Clinics, Pharmacies Wholesaler Wholesaler’s Cargo WDC Compound Super Stores 3rd Party Logistics Logistics’ Cargo WDC Mfrs’ Chained Super Stores Wholesaler RDC Forwarder’s Cargo WDC Forwarder’s cargo Chained Pharmacies Importers’ Supplier’s cargo Chained Hyper Stores 3rd Party Logistics Chain Store Chain Store’s Cargo RDC WDC Chain Store Chained Super/Hyper Stores Forwarder’s Cargo Chain Store’s Cargo RDC Consumers Forwarder’s Cargo

  9. E-Readiness in the Health Care Retail Sector MIS Receiving P.O. through Telephone and/or Fax 57% MIS Receiving P.O. through Sales Force 39% FTP/EDI Receiving P.O. through End-to-End Data Transfer 0.1% S S Receiving P.O. through Web Browser Web site 3.9% Browser *From Suppliers’ perspective

  10. Contents • Taiwan’s Health Care Retail Sector • Business Process Modeling in UMM • Business Process Modeling for the Taiwanese • Health Care Retail Sector

  11. Functions of BUSINESS PROCESS ANALYSIS • Understand the Business Processes • Look at current processes • Identify best practice / benchmark • Formally describe the current (best) process • Model using UML following UMM • Look for improvements • Changes to Business Requirements • Changes due to new (technical/organisational) ways to meet business requirements • Model the new requirements and solution • Model using UML following UMM • Generate e-business solutions and standards • Publicise results

  12. Business Process Analysis in UMM Capture the Business Operations Business Domain Maps Expert (from Actors) Document the Requirements Business Process Analyst (from Actors) Analyze the Requirements Technical Modeler (from Actors) Message Designer Design the Services and (from Actors) Information Models Implement the Design including Software Designed Messages Developer (from Actors)

  13. Relationship between BP Modeling and Information Modeling Information Modeling BP Modeling Process Simplification Process Interoperability Reusability Process Automation Patterns Building Blocks Integration Collaboration

  14. Modeling at UN/CEFACT BPAWG OO-EDI Functional Framework Business Objects TMWG BP Modeling Info Modeling Methodology (UMM) Context Model Core Components Catalog Worksheets Core Components Specification Schema EWG D-teams ebXML BP ebXML CC

  15. Who’s involved? How are they involved? The sequence of interaction The structure of interaction The structure of information UMM “flows” Use Case Diagram Collaboration Activity Diagram Activity Diagram Class Diagram

  16. Business Process Modeling Procedure  I. Business Opportunities/Problem Statement II. Define the Boundaries of the Domain a. Name of Domain b. Actors Involved c. Business Entities and Business Entity Name d. Constraints III. Identify Stakeholders’ Needs a. Trader- b. Sponsor Stakeholder- IV. Level 1 Actors and Use Cases a. Use Case Description V. Level 2 Use Case Elaboration—Activity Diagram VI. Level 3 Use Case Elaboration—Class Diagram

  17. Business Operation Map (BOM) Business Domain Health Care Industry Business Area 1 Trade Business Area Biz. Area 2 R&D Biz. Area 3 Manufacture Biz. Area 4 Sales on Line Business Process Areas Import Export Pay Source Establish Agrm’t Order Ship Prepare Catalog New Mer Chandise Ancm’t RFP RFSpl RFQ Quote Sample Confirm ation TPA Account Payable Notice Payment Check Payment Notice Credit Transfer Submit P.O. Credit Check P.O. Accept ance P.O. Change P.O. Cancell ation Prepare I/E mt’l Report To Custom Custom Check Shipping Notice Ware Housing Shipping & Distri- bution In- spection Invoicing Returning Business Processes Business Sub-Processes Processes and Sub-Processes Modelled as Use Cases and Activity Diagrams

  18. Contents • Taiwan’s Health Care Retail Sector • Business Process Modeling in UMM • Business Process Modeling for the Taiwanese • Health Care Retail Sector

  19. High Level Use Case Diagram in the Health Care Retail Sector Credit Verification THCI-R-1 Source Buyer： Hospital, Clinic, Super Store, Hyper Market, Pharmacy Seller： Local & global mfr., Importer Establish Agreement Order Manufacturing Import Intermediary： 3rd party Logistics, Wholesaler, Bank, Insurer License Application Ship Pay Authority： Dept. of Health, Custom Export

  20. Scope of the Health Care Retail Sector • Health Care Merchandise: • Medicine: Prescription drugs、OTCs • Food: Health care food • Medical Device:Instruments、Disposables • Actors Involved: • Sellers:Local & global manufacturers、Importers • Buyers:Hospitals、Clinics、Pharmacies、Chained Super Stores、Chained Hypermarkets、Chained Pharmacies • Intermediary:Wholesaler、3rd Party Logistics、Banks、Insurers • Authority: Dept. of Health, Custom

  21. High Level Use Case Scenario in the Health Care Retail Sector

  22. High Level Use Case Scenario in the Health Care Retail Sector (I)

  23. Source Source THCI-R-S-1 Request for Information Offer Information Seller: Importers Manufacturer, Wholesaler Identify New Buyer Buyer: Hospital, Clinic, Pharmacy, Super/Hyper Store Verify Check Banks,

  24. Source Seller Buyer INTERMEDIARY Request for Product Information RFI Receive Request New Customer yes Check Credit no Receive Product Catalog Catalog Send Product Catalog • Major Documents: • RFI • Product Notification • Catalog • Change Inf. • Promotion Inf. Document Customer Information Acceptable Receive Change Information Send Change Information Change Inf. Prom. Inf. Receive Promotion Information Send Promotion Information Activity Diagram Source Use Case Non-Acceptable

  25. Definition of Product Notification

  26. 項 次 層級 中文欄位名稱 英文欄位名稱 中文名稱定義 Definition of Term 必/選 資料 型態 發生次數下限 發生次數上限 附 註 Remark 1.1 1 表頭資料Header M 1 1 1.1.1 2 建立日期 creationDate 表單文件之產生日期 M N17 1 1 ISO-8601 Specification. CCYY/MM/DD HH:MM:SS.sss 1.1.2 2 文件編號 id 文件表單之編號 M Ch35 1 1 1.1.3 2 文件狀態 status 為原始之文件正本或為文件之附本 O Ch15 1 1 COPY|ORIGINAL 1.1.4 2 文件類型 type 文件種類 M Ch15 1 1 如：訂單、報價單 1.1.5 2 文件版本 文件更新版本 M Ch15 1 1 1.1.6 2 文件附註 description 文件附註及說明資料 M Ch48 1 1 1.1.7 2 文件使用語言 language 文件使用語言 M Ch2 1 1 1.2 1 買方資料Buyer M 1 1 1.2.1 2 名稱 name 買方廠商名稱 M Ch70 1 1 1.2.2 2 全球位置識別碼 globalLocationNumber 買方全球位置識別碼 M Ch13 1 1 1.2.3 2 廠商替代碼 alternatePartyId 買方替代識別碼 M Ch13 1 1 DUNS_PLUS_4|SCAC|UNLOCODE|DUNS|SellerAssigned|BuyerAssigned|統一編號 1.2.4 2 聯絡人姓名 公司聯絡人姓名 M Ch35 1 1 1.2.5 2 電子郵件 公司聯絡人電子郵件位址 M Ch70 1 1 如：aaa@ms.ppp.com.tw 1.2.6 2 地址 公司詳細住址 M Ch70 1 1 1.2.7 2 電話號碼 公司聯絡人電話號碼 M Ch70 1 1 1.2.8 2 傳真號碼 公司聯絡人傳真號碼 M Ch70 1 1 1.2.9 2 公司網址 公司網站位址 O Ch70 0 1 如：http://www.iii.org.tw/ 1.3 1 賣方資料Seller M 1 1 1.3.1 2 名稱 name 賣方廠商名稱 M Ch70 1 1 Content Definition of Medicine Product Catalogue Message

  27. Thank You!!! Eva Yi-Yuan Yueh Standard Team Electronic Commerce Resource Center Institute for Information Industry Tel: 886-2-26552300 Fax: 886-2-26552219 E-mail: yyyueh@iii.org.tw

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