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TECHNICAL SUPPORT & SERVICES IN INFORMATION AGENCIES

TECHNICAL SUPPORT & SERVICES IN INFORMATION AGENCIES. DEFINITION OF TECHNICAL SERVICES Tauber (1954) defines technical services as “service involving the operations and techniques for acquiring, recording, circulating and preserving materials” SERVICES

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TECHNICAL SUPPORT & SERVICES IN INFORMATION AGENCIES

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  1. TECHNICAL SUPPORT & SERVICES IN INFORMATION AGENCIES

  2. DEFINITION OF TECHNICAL SERVICES Tauber (1954) defines technical services as “service involving the operations and techniques for acquiring, recording, circulating and preserving materials” SERVICES All the work connected with some activity, such as acquisitions, circulations TECHNIQUES methods used in executing the operations involved in a service

  3. Technical Services in Libraries • Acquisition • Cataloging • Classification • Binding • Photographic Reproduction • Circulation Operations • Books selection

  4. Mission • The mission states a vision of the organization a a point in the future by addressing the questions of what, who and how • The overarching concept or principle that guides the organization in establishing goals an objectives: “ To acquire and make readily available a collection of recorded knowledge that support the instructional, research and service goals of the university’s faculty, students and staff”

  5. Goal • Broad statement of direction which serve as a general measure of success • Provide framework for future planning and motivated individuals

  6. Objectives The specific aims are: • To familiarize student with problems • To familiarize with sources • To indicate methods • To furnish a background of information

  7. Example: PNM’s Vision • The National Library of Malaysia as an excellent and premier library in this region that can provide and channel reference and research information in various

  8. Example: PNM’s Mission • Ensure that all Malaysian regardless of their status and locations shall have equal success to library services and facilities, as well as, have the capability to utilize the Malaysian and universal intellectual heritage through the integrated knowledge infrastructure of electronic libraries of the nation

  9. Example: PNM’s Objectives • To make available for the use of present and future generation a national collection of library resource • To facilitate nation wide access to library resource available within the country and abroad • To provide leadership on matters pertaining to libraries

  10. CLIENT’S CHARTER Is our commitments to our users.

  11. Technical Services Division • Technical Department - Sultan Ismail Library (Acquisition, Cataloging, Circulation, Binding) • Preparation Division - Univ. of Chicago Library (Acquisition, Cataloging, Binding) • Technical Processes - Brookline (Massachussets) Public Library (Adult Cataloging, Children and School Cataloging, Ordering, Marking, Binding) • Processing Service - Detroit Public Library (Book Selection, Acquisition, Cataloging and Classification, Physical Maintenance of the collection) • Etc…(Assignment 1: Report on selected Library Organization Chart and emphasize on the Technical Services Department)

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