1 / 35

Annual Think-Tank Summit Big Bay Resort June 03-06, 2013 Corporate Vision for Tomorrow

Annual Think-Tank Summit Big Bay Resort June 03-06, 2013 Corporate Vision for Tomorrow. Enterprise Software. accounting advertising (ILS) prospecting owners prospecting tenants electronic payments client facing web activities call center management tenant screening

rafael
Download Presentation

Annual Think-Tank Summit Big Bay Resort June 03-06, 2013 Corporate Vision for Tomorrow

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Annual Think-Tank Summit Big Bay Resort June 03-06, 2013 Corporate Vision for Tomorrow

  2. Enterprise Software • accounting • advertising (ILS) • prospecting owners • prospecting tenants • electronic payments • client facing web activities • call center management • tenant screening • document management • work order management • fixed asset management • collections • reporting • business intelligence

  3. Technology Trends • Mobilization • tablets, smartphones • Visualization • pictures, video • Socialization • blog, yelp, SEO, voice recognition • Virtualization • outsourcing, virtual assistant • Personalization • chat, data mining, security, PCI

  4. Mobilization

  5. Mobile Devices

  6. SmartPhone as a Tablet And you’ll need this to watch movies on it.

  7. SmartPhone vs. Tablet 9.7” 3.5” • pay rent • enter w/o • retrieve phone # • access property data and status • perform inspections • enter violations • run software applications Connectivity?

  8. Application Centric • Internal (employee) vs. external (clients) • Cross platform support • Android • iOS - iPhone • Blackberry • Windows – OSX (Mac) • Native app vs. browser based (HTML5) • look and feel • hardware accessibility (camera, GPS, local storage) • performance

  9. Mobile Aware Website • Rev • Exp • Most websites are a mess in a smartphone browser • videos don’t play • text difficult to read • painful to navigate

  10. Augmented Reality • Rev • Exp GPS location and/or camera used to display additional information

  11. Visualization I’ve told you – This family is not moving to higher video technology until we’ve mastered pong!

  12. If a picture is worth a 1,000 words? Shouldn’t a video be at least a 1,000 pictures? But how many pixels does it have?

  13. Socialization • Rev • Exp

  14. Social Media • Facebook • Twitter • LinkedIn • YouTube • Yelp • Epinions • Facebook Places • FourSquare

  15. Virtualization • Exp • Rev

  16. Virtual Assistant • Exp • Rev • reliability • training • time shift resources • transaction or time based • best for back office tasks • Incrementally scalable (up and down) • significant cost savings

  17. Procurement Networks • leverage purchasing power • standard prices • reduced administrative costs

  18. Personalization I thought poker night would be more social. No sir, we don’t put any personal data on your room card key. We do note on there, however, if you’re a lousy tipper.

  19. Telephony Integration • call statistics • call recording for quality assurance • PM software integration • enhanced caller ID • call routing • information retrieval • auto call logging

  20. Portals • Student Admin • Member • Board Director • Resident • Owner • Vendor • Marketing • Site Admin • Payment (w/ Merchant or Bank Gateway) • Leasing Application • Inspection • Package Tracking

  21. Lead to Lease and Beyond • Rev • Exp • website and ILS leads • follow up with CRM software • online rental application • merged lease document • email renew options

  22. Privacy and Security • Exp • Rev We have a new privacy policy. The way I see it, if someone wants to steal MY identity, that’s their problem.

  23. Privacy/Security Issues • Password Techniques • Layering techniques • Encrypting government IDs • Vaulting credit card information • Added security roles and layers • Media Security

  24. Multifamily Trends • revenue management • on-site leasing • secret shopper • community development • brand promotion

  25. Market Focus & Software Needs • Multifamily • Focus on the prospect and resident satisfaction. Affordable Housing industry in the US is heavily compliance oriented. • 3rd Party Residential • Focus is on the Property Owner. Emphasis on acquisition and relationship to the Owner. • Association Management • Focus is on the Boards. Heavy work order emphasis (maintenance, inspections, and violations). Large amount of mailings and emails to Homeowners.

  26. Market Focus & Software Needs • Student Housing • Focus on the student. Communications to parents, guarantors, emergency contacts. Occupancy planning requires reservation system, financial aid tracking, gender management, and roommate matching capabilities. • Senior Living • Focus on the health and well-being of the resident. Communication needs with the family of the resident. Legal compliance issues. • Vacation Rentals • Calendaring and Reservation systems are paramount. Short Durations rentals. Rental Specials.

  27. The Release Process - Sources • Sources for Release Contents • Client-Funded Enhancements • Strategic Modifications • Client-Requested Enhancements • Bug Fixes • Releases of 3rd party software • Development environment releases • Database vendor releases • Alliance partner enhancements

  28. Release Process – Decision Making • Fluid process leads to difficult planning & estimation process • We must react to market trends, competitive pressures, and legislative requirements • Customizations often required for large sales • Resource constraints • Impact of frequent releases on the whole organization (documentation, implementation, client care, etc.) • Impact of frequent releases on the client base

  29. Release Process – Is it like Construction? • Construction Metaphor and Software development • Static Plans vs. a different plan every time • Standard physical process vs. human logic and behavior • Brick laying basically the same for 2000 years vs. programming Technology that continually changes • One building in one place. Software now runs on multiple platforms (web browsers, platforms, and operations systems)

  30. Planned Releases - 10.02 (2013Q3) • Broadstreet -- Fixed Assets • Broadstreet – Web Services API • Broadstreet – Requisition Security – Update PO after Approval • Broadstreet – Add Property Name to all Report Headings • ClientRequest -- Report Headings on pages after the first should be minimized • StudentHousing -- Summary Month-End Balancing Report • StudentHousing -- Reservation System for Student Housing • Associations -- Print and Mail Payment Coupon Books

  31. Planned Releases - 10.02 (2013Q3) • Strategic -- Changes to Custom Fields • Contacts and Prospects share a pool of custom fields • 10 tabs and group headings on all notebooks with custom fields • Increase Text limit to 2,000 for text fields • StudentHousing -- Integrate with University Student Housing Software (RMS) • ClientRequest -- Export Month-End Summary Journals in additional formats • Associations -- Print and mail via USPS mail merged Notecards • ClientRequest -- Numerous small misc. client requests

  32. Planned Releases - 10.03 (2013Q4) • Strategic -- Add Support for SMS Text services within PropertyBoss including sending merged text from RentRoll. • Strategic -- Configurable Event Handling system to automate specific tasks (email, text, letters, etc.) in PropertyBoss on either a time-based or event-based schedule. • Numerous small misc. client requests

  33. Planned Releases - unscheduled • Not Specifically Release Based (but may require specific PropertyBoss Release) • Strategic -- Mobile Contact Manager • Strategic -- Mobile Inspection System that does not require connectivity • Strategic -- Print and mail via USPS mail merged Payment Coupon Books • Mobile-Friendly portal layouts

  34. Planned Releases - 10.04 (2014) • Mobile, Mobile, Mobile • PULSE - Business Intelligence System • Broadstreet work orders

More Related