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CHANGE MANAGEMENT

CHANGE MANAGEMENT. 12.05.11. PROGRAMME. WHAT WHY WHEN HOW Scenarios. WHAT IS CHANGE MANAGEMENT?. BRAINSTORM HOW TO BE MORE EFFECTIVE THAN THE GOVERNMENT!. WHAT IS CHANGE MANAGEMENT?. DEFINITIONS

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CHANGE MANAGEMENT

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  1. CHANGE MANAGEMENT 12.05.11

  2. PROGRAMME • WHAT • WHY • WHEN • HOW • Scenarios

  3. WHAT IS CHANGE MANAGEMENT? • BRAINSTORM • HOW TO BE MORE EFFECTIVE THAN THE GOVERNMENT!

  4. WHAT IS CHANGE MANAGEMENT? • DEFINITIONS • Change management is a structured approach to shifting/transitioning individuals, teams, and organizations from a current state to a desired future state. • It is an organizational process aimed at empowering employees to accept and embrace changes in their current business environment.

  5. BRAINSTORM WHY CHANGE MANAGEMENT?

  6. WHAT IS CLINICAL GOVERNANCE? • BRAINSTORM • Clinical governance is the system through which NHS organisations are accountable for continuously monitoring and improving the quality of their care and services and safeguarding high standards of care and services.

  7. KEY ELEMENTS TO CLINICAL GOVERNANCE • Clinical effectiveness-How do we know we are doing the right things? What evidence do we have for what we do? • Risk Management -How can we minimise the chances of things going wrong? How do we learn from incidents and near-misses? • Patient Focus and Public Involvement.What is the patient experience of this service? Is the service safe and effective?

  8. KEY ASPECTS • Quality improvement (including clinical audit), • Leadership, • Evidence-based practice, • Dissemination of good practice, ideas and innovation, • Clinical Risk Reduction, • Detection of adverse events, • Learning lessons from complaints, • Addressing poor clinical performance, • Professional development programmes, • High-quality data and record keeping.

  9. Process of Transition

  10. WHEN ? • BRAINSTORM • NICE/ANY GUIDELINES • SIG EVENT • PRACTICE MEETING • PCT PRESCRIBING REVIEW • COMPTER SYSTEM CHANGE • NEW QOF • CQC • PBC DIRECTIVE • DES/LES.

  11. “Perhaps we can make some new mugs”

  12. HOW? • BRAINSTORM EXAMPLES WHEN THEY HAVE OVERSEEN CHANGE. • WHY DOES IT GO WRONG?

  13. LEWINS MODEL UNFREEZE CHANGE REFREEZE HOW

  14. LEWIN’S MODEL

  15. LEWIN’S MODEL • INITIATION • MOTIVATION-CREATE THE RIGHT ENVIRONMENT 2. ADOPTION • ADAPTATION- SUPPORT CHANGE TO DESIRED STATE • ACCEPTANCE • USE • INCORPORTATION-REINFORCEMENT

  16. UNFREEZE • WHY NEEDS TO HAPPEN? • MOTIVATION-EASIER IF INTERNAL . • EVIDENCE/BENEFITS • CHALLENGE BELIEFS ,VALUES ATTITUDES + BEHAVIOURS-MANAGE CONCERNS • ACCEPTANCE

  17. CHANGE • TIME • COMMUNICATION-HONESTY –BENFITS /RISKS • TEAM WORKING-EMPOWER • REINFORCE MOTIVATIONS • ADOPT AND ADAPT

  18. SUSTAIN CHANGE-SUPPORT /ID BARRIERS ADAPT ORGANISATION REWARD AND FEEDBACK SUPPORT AND TRAINING COMMUNICTATION TEAM WORKING USE AND ACCEPTANCE ULTIMATE SUCCESS REFREEZE

  19. Post Tea • Scenarios • Plenary • Home

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