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Costumer Dialog Presentation

Costumer Dialog Presentation . Jackson Chladek. Types of Customers. Argumentative: Customers who seem to look for problems . Impatient: Customers who show verbally and nonverbally that they do not want to wait . Leave-Me-Alone: C ustomers do not want any assistance or advice.

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Costumer Dialog Presentation

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  1. Costumer Dialog Presentation Jackson Chladek

  2. Types of Customers • Argumentative: Customers who seem to look for problems. • Impatient: Customers who show verbally and nonverbally that they do not want to wait. • Leave-Me-Alone: Customers do not want any assistance or advice. • Irritable/Moody: Customer who is happy one week and a real crab the next. • Complaining: Customers who always complain.

  3. Types of Customers • Domineering/Superior: Customer who bosses you around. • Suspicious: Customer who is always asking questions. • Slow/Methodical: Customers who are totally silent and just take their time. • Dishonest: Customers who lie and try to steal idems or return worn clothing. • Insulting: Customers that are rough and rude.

  4. How To Deal With Difficult Costumers • Argumentative: Asking simple, polite questions with options keeps most situations under smooth control. • Impatient: Agreeing first on common points goes a long way in handling situations with difficult customers. • Leave-Me-Alone: Patience works wonders. Never press customers for sales or decisions. • Irritable/Moody: Do your job well. Be consistent in your positive behavior. You’ll have a natural, calming effect on customers and fellow employees. • Complaining: Understand and respect what the customers are thinking. Your job is to help them overcome obstacles that prevent them from trusting you and your company. Keep in mind, also, that when you work for and represent a company, you are that company to your customer. • Domineering/Superior: Let customers have their say. But in the end, make sure that the right thing is done.

  5. How To Deal With Difficult Costumers • Suspicious: Explain and demonstrate good service as many times as you need to. Some customers just “get it” more slowly than others. • Slow/Methodical: Be patient with customers who need it. Mirror their methodical behavior. Help them along by not overwhelming them. They’ll come around when they trust your good intentions. • Dishonest: Don’t jump to quick conclusions. If you say no and your assistant manager says to accept the return, you’ll look bad in front of the customer. Remember that compromising and negotiating are part of normal procedure in serving customers. • Insulting: Go neutral. Serve customers promptly, and nonemotionally. You’ll feel an energizing power. And power, properly used, is a good thing.

  6. Introduction • One Saturday I went to work with my dad. He is a crane operator and has to deal with plenty of costumers after he finishes a job for them. And when I went to work with him he had to deal with a suspicious costumer. We had to move a big shed to a new location so we had to pick it up and move it to the other side of the yard. The costumer kept asking us questions making sure everything was going to workout.

  7. Blue- My DadGreen- The Costumer • “Are you sure I can pay with a check?” • “Yes ma’am, that is perfectly fine.” • “How long will this job take?” • “No more than a few hours.” • “You sure? I have plans later on.” • “If nothing goes wrong we should be out of here pretty soon.” • “What do you mean if nothing goes wrong? What could happen?”

  8. Blue- My DadGreen- The Costumer • “If nothing goes wrong we should be out of here pretty soon.” • “What do you mean if nothing goes wrong? What could happen?” • “Well ma’am, in this job there is always a possibility that something could go wrong. But don’t worry I’ve been doing this for a long time.” • “Okay well I’ll let you get back to work.” • “Thank you, I’ll be done soon.”

  9. Conclusion • In conclusion I think my dad handled this costumer very well. He explained and demonstrate good service as many times as he need to. Which is exactly what you are suppose to do. He stayed calm and didn’t get mad. He handled the situation and just answered the questions politely. I have learned a good life lesson by this experience.

  10. Citations • “Make Mad Glad” • http://www.gomediazine.com/wp-content/images/2013/01/difficultcustomers1.jpg • http://ibusinessblog.co.uk/wp-content/uploads/2013/03/handling_difficult_clients.jpg

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