Oracle Unified Business Process Management Suite Overview and Roadmap

2. Oracle Unified Business Process Management Suite Overview and Roadmap Prasen PalvankarDirector Product Management

3. Customers and Partners • Business Driven Modeling • Comprehensive and Unified BPM • Flexible and Manageable BPM • Time-to-value with Process Accelerators • What’s Next? • Summary Agenda

4. Disclaimer “The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.”

5. Some Innovative Deployments

6. Landscape: Integration (Oracle BPM, SOA Suite, BAM -11g), Apps: SAP, Siebel, Business Case Tool (BCT) Develop and deploy a new Approvals based workflow based on Business Case outcome – KPis Business Driver: Improve profitability of sales deal by applying new corporate policies/rules and Improve approval cycle time (to allow sales team to answer quickly to the customer) Challenge: profitability calculation and policies is complex depend from markets and may evolve regularly. Objectives: To set up a whole consistent quote management process across Sales and Finance organizations and through local market, regional and corporate teams. To Make sure the Business process & the business rules are defined, share and validated by the business. To support international growth (market share evolution, recent acquisition). Amadeus: BPM Industry: Travel & Transportation Opportunities & Challenges Solution Results • Short term business benefit is to ensure : • A common way to estimate profitability of a Quote mixing local, region and corporate business KPI as per corporate policies • Deals with customers are more profitable and controlled • Measurable approval process. • Quicker delivery of quote to the customer • In a long term, the solution implemented for the Quote management process will be measurable precisely and will allow easy Business process Improvement and rule enhancement. • % Reduction in time to market: 80% • % Reduction in overall IT budget: 30%

7. Oracle BPM Suite, SOA Suite, Enterprise Repository, SOA Management Pack, ADF, Webcenter – 11g Apps: Hyperion DRM A BPM process was built with all the necessary UI components (using ADF) and integrated with DRM To establish a new Manufacturing system environment for a large Plant facility to automate the business process of Order to Manufacture. To automate a legacy environment with a next generation Manufacturing system to achieve the business process automation. To support the increasing growth of Navistar’s “Truck Specialty Center (TSC) operations” and establish a repeatable operational solution to be used at other “TSC” locations throughout Navistar’s business Navistar: BPM Industry: Automotive Opportunities & Challenges Solution Results • Short term: • Enable Traceability • Visibility and Metrics for the current process • Long term: • Further streamline the process and implement the entire automated process at the department level.   • Figures: • % Reduction in time to market (from new business requirement to production deployment) : 40% • % Reduction in development/test/production man-hours for new feature (or change) introduction: 50% • % Reduction in overall IT budget devoted to ongoing maintenance (increased availability for new projects): 30% • % Reduction in time to complete a business transaction: 60% • % Improvement in completing a business transaction (error recovery/diagnosis): 90%

8. BPM 11g Use Case Patterns Quote-to-Cash Automation of Adhoc Processes Approvals Management Case Management Citizens and Customer Experience

9. Drivers of BPM Adoption • Efficiency through streamlined processes and business empowerment • Visibilityinto process operation and performance • Agility enabled by rapid development and adaptable processes built-for-change Agility Visibility Efficiency

10. 200+ BPM SI Partners

11. BPM 11.1.1.7 Overview More Business Empowerment and Comprehensive • Model-to-execution in Process Composer • Adaptive Case Management • Enhanced business ease –of-use • More flexible management

12. Business Driven Modeling

13. Process Composer • Business analysts can capture the process • Or import existing process from Visio etc. • Share models and collaborate • Manage snapshots

14. Process Composer Enhancements in 11.1.1.7 Model-to-Execute:Model, Simulate, Implement, Play, and Deploy Completely from within Composer

15. Simulation • Run simulations to do what-if analysis Starting PS6 availablein Composer

16. Web Forms • Business analysts can define the forms • Forms can be previewed within Composer • If needed, developers can enrich behavior using JavaScript

17. Player • Process can be played to business stake holders within Composer • Draft mode enables partial processes to be played facilitating iterative discovery

18. Comprehensive and Unified BPM

19. One BPM Product for All Process Flavors Systems People Events Documents Decisions

20. Introducing Adaptive Case Management Adaptive CASE management is a BUILT-in feature of BPM 11.1.1.7 supporting FLEXIBLE, UNSTRUCTURED, and user-driven case progression

21. Adaptive Case Management • Case Activities, Events, Stakeholders and Permissions • Runtime management of above concepts • User driven task decomposition • CMIS support to work with multiple content stores

22. Enhanced Business Rules • Business Policies • Flexible Processes with • dynamic binding • Approval and Task routing • Flexible case handling • Rule Testing

23. Flexible and Manageable BPM

24. Workspace Enhancements • Usability Enhancements • Business friendly Audit Trail • Manage Views and commonly used applications • Simplified delegation rules • Simplified Process Owner view • Enhanced process instance search • Standard process monitoring dashboards

25. End-to-end Process Analytics

26. Alter Flow Manage Inflight Instances • Change data and move an instance forward or backward from workspace • Used when there is a data error or a certain modeling error in the process that resulted in an unintended path

27. Robust Process Management Instance Patching • Migrate all in-flight instances to patched process definition Instance Revisioning (11.1.17) • Deploy new process revision and selectively migrate in-flight instances. Specify migration plan for bulk migration • Run feasibility report to identify which instances can be automatically migrated to new version without user intervention

28. Enterprise Manager BPMN ExternalService HumanWorkflow • Error Hospital • Unified Policy management • Component Audit trail Mediation BusinessRules

29. Fusion Applications - Use Case Patterns Governance, Risk, Compliance Procurement, Sourcing, Inventory Application Customization - Business Rules, Events Unified Worklist - Approval Management & Notifications Customer Relationship Mgmt Customer Experience Financial Management Sales & Marketing Project Management Human Capital Mgmt. Process Extensions – Create Custom Business Processes Application Integration – Connect to external systems and apps

30. How Fusion Applications Have Enriched BPM • Process Templates • Human Workflow • Task Routing patterns • Rules based Participants • Integration with HRMS • Activity Guides • Re-usable TaskFlows

31. Time-to-Value with Process Accelerators

32. Oracle Process Accelerators Domain Knowledge Embodies Best Practices Designed with Customers Pre-built Oracle BPM Extensible Pre-built Best Practice Processes Product Grade Process Accelerators

33. Process Accelerator Delivered Components • Process models • Business Rules • Business Dashboards • Rich User Interaction • Business services • Preconfigured roles • Data model • Extensibility mechanisms • Documentation • UPK (learning) content UCM Content Mgt User/RoleDirectory Process Analytics

34. Process Accelerators

35. Travel Request PA Deployed Internally Julie Lemire Business User (Process Owner) “TRM is a big time saver when it comes to tracking down the status of approvals. Late justification and audit eliminate ‘he said she said’. UPK documentation reduces employee “I didn’t know’. Organizational guidelines embodied in rules reduce friction.” “TRM is a ‘beautiful thing’, particularly with respect to rule driven approval requirements when employees request travel to high risk destinations.” • Francine Crisostomo Oracle Travel

36. New Directions with Business Driven BPM

37. BUSINESS ARCHITECTURE • A blueprint of the enterprise that provides a common understanding of the organization and is used to align strategic objectives with initiatives and projects

38. Process Hierarchy • LEVEL 0-3 • Business Function Decomposition of processes • Drill-down and drill-up across the levels • Linkages can exist across BA and BPM Projects Enterprise Process Map Value Chain Models BPMN Process Models

39. Strategy Model • Captures Goals, Objectives, Strategies and their relationships • Strategy model is a tree and each node is non-repeating • Strategies can be linked to Value Chains

40. Key Performance Indicators (KPIs) Breaks down into Fulfilled by Measured By KPIs Implemented by Decomposed into

41. Roll-up KPIs Browse and select KPIs from child models

42. Value Chain KPI Report Based on Roll-up KPIs

43. BPMN Process Model Enhancements • Narrative View • Create BPMN process without in depth knowledge of the BPMN constructs • Narrative View is kept in sync with Graphical BPMN View • Abstract BPMN models • Import/Export of BPMN 2.x models

44. Process Reports • IMPACT & DEPENDENCY ANALYIS

45. Business Asset Catalog • Business Asset Catalog (BAC) • Manages the BPM Project lifecycle • Provides source control integration for Composer • Seamless collaboration across BPM Process Composer and BPM Studio clients • Interfaces with source control for version and management of BPM assets • Integrates with OPSS for security • References MDS for run-time artifacts

46. BPM Quick Start Install • Integrated Jdeveloper • Installs both design-time & run-time • Eliminates Complexity • One screen Install • 30 mins to install and run BPM Samples • Reduced Memory footprint • Down from 8G to 3G

47. Groovy Scripting • Based on Groovy 2.0 • Scripting supported in: • Script Task • Business Object Methods • Data Associations • Conditional Sequence Flows • Multi-instance Loop condition/cardinality • Correlations

48. Business Catalog - Enumerations • New Business Object type in 12c • UI list of values, drop down and check box automatically converted to Enumerations • Can be referenced as an attribute inside Business Object

49. Business Catalog - Business Object Methods • BO Methods for • Calculated values • Setting defaults • Benefits • Do it once instead of many times in the process • Changing the script code does not affect the process as long as the interface remains the same

50. Business Object - Inheritance 2 • BO Inheritance • Automatic inheritance of parent attributes • Changes made in parent BO automatically propagated to child BOs 1 3