Extending your Library Services over the Internet

1. Extending your Library Services over the Internet Ricky Wong Sales Manager Automated Systems HK LTD. Focus : sharing of experience and knowledge in the field of library outreach services using communication and information technologies

2. Remote Access to E-Lib: the OUHK Experience • The project : • to develop comprehensive, integrated Remote Access facilities for the OUHK E-lib and On-line Learning Environment. • The team : • Automated Systems HK LTD. - Sys. I & Developer • E-Lib project consultant • OUHK library & ITU staffs • User Representative

3. The OUHK E-Lib.Services • On-line catalogue of major local Libraries • CD-ROM databases services • On-line access of local and overseas databases, • Teaching Material, References and Exam. paper • on-line Audio/Video services

4. The OUHK E-Lib.Remote Access Facilities • Dial-up lines (modem pool) • Appointed ISP (modem pool outsourcing) • Global Internet +Virtual Private Network • The Remote Access (Client) Software Environment (RAS-Kit)

5. Encrypted user name, password & data transfer Network (IP) Address Translation&Redirection User authentication by RADIUS& NIS+ Scalable to more than 1000 concurrent access Extensive connection management & reporting VPN Tunneling VPN routing VPN FireWall Key mgmt Cert. Authority PC Client Load Balancing/ Redundancy Hardware Acceleration The OUHK E-Lib SecureAccess Environment (Virtual Private Network)To allow secure access of restricted electronic resources in OUHK E-Lib via Global Internet

6. The Remote Access Software Environment (OUHK RAS-Kit)An initiative to provide convenient, semi-automatic mechanism to setup user’s PC for remote access of OUHK E-Lib and OLE electronic resources. • OUHK RAS-Kit offers: • Access software distribution kit for E-Lib & OLE (plugins, custom dialup programs, client software) • Automated software installation & de-installation (menu-based, check-box operated, custom view, • Extensive On-line Help and User Guide for novice user • An associate WEB page for upgrade&ongoing support. • Shrink-wrap kit in CD-ROM

8. New trend in e-Business • Proliferation of Internet, eCommerce, Intranet, Extranet. • New competitive metrics: “time-to”, customer centric • New operation model: M&A, Global Op., Supply chain integration. • Worker mobility • Dynamic team/ collaboration to create customer value • Implementation of enterprise software systems (SAP, Oracle, PeopleSoft, Baan) • e-Business - seamless integration of customers, employees, suppliers&partners via Internet and computing technologies. • Corporate Portal Technology - i-Planet

9. The Trends for Online Users

10. Obstacles to Deployment • At least Laptop is required • *Too complicated to manage and support • Must agree on technology and product • *Long deployment cycle • Costly

11. Requirements • Use available client • No preinstalled software • No laptop or dedicated systems • Connects via client browsers • All applications and data are available • Rapid deployment of existing tools • Simplify complex technology • Centralized logging • Save $$$

12. Corporate Portal: i-PlanetWhere You Are Is Where You Work Without installing any client software other than a browser, allow authenticated users to access all IT resources over an encrypted connection from any Internet • NO special client sofwtare • Secure comm. and context management for Internet client • Connectivity to all enterpise appliacation & data resources. File Access, mail access, sys. admin. & other enterprise services • Remote Windowing • URL rewriting

13. Where You Are Is Where You Work Corporate Headquarters Webtone Client Branch Office Kiosk Internet Extranet Partner/ Supply Chain Home/ Telecommuter eCommerce Applications Mobile User Mobile User

14. Any designated user anywhere Enters URL in browser anywhere Does work using all desktop & enterprise resources according to user privileges Connects & disconnects at will How i-Planet Works Authenticates and accesses their corporate desktop

15. Internet Where You Are Is Where You Work NT Netware Win95 Private LAN Intranet Server i-Planet* Server Mainframe Unix i-Planet* Gateway Internet Server DMZ Branch Office Kiosk Webtone Client Home/ Telecommuter Extranet Partner/ Supply Chain eCommerce Applications Mobile User Mobile User

16. Authentication • NIS • RADIUS • NT Domain • Digital token • API Firewall Applications Gateway • HTML • Java Applets • Client/Server • X Windows • PC Windows • Mainframe • Telnet • Sun.Net Auth Proxy • Url Rewriter • Session Manager • Logging Services Data • Unix • Windows • Novell i-Planet Architecture Firewall Browser DMZ Internet SSL SSL SSL SSL SSL SSL SSL SSL SSL SSL SSL NETLET NETLET NETLET NETLET NETLET NETLET Webtone Client

17. Corporate Portal: i-Planet

18. Remote Access with i-Planet Webtone Client Web Firewall Firewall Java phone DMZ Email SSL SSL SSL SSL SSL SSL SSL SSL SSL SSL SSL SSL Internet Sun.Net Gateway modem pool Dial-in Remote Access

19. Traditional remote access Internet remote access User support $600,000 60% Cost Savings! Routers and servers $208.000 T-1 lines $48,000 Telephone and ISP charges $2,160,000 Routers and Servers $208,000 T-1 lines $48,000 Telephone and ISP charges $1,080,000 Total: $3,016,000 Total: $1,193,200 Traditional vs. Internet Figure 1: Research has found that it costs about 2.5 times more per year to support 2,000 remote access users using traditional means than through the Internet. Source - Network Magazine 4/98

20. EFS Supplier & Vendor Intranet SPF SKIP FW-1 SKIP SPF Electronic Commerce FW-1 EFS EFS FW-1 SSL Corporate Intranet Electronic Commerce EFS Internet Customer Intranet SPF EFS SPF EFS FW-1 SSL SPF SSL FW-1 FW-1 SKIP Service SSL Employees & Branch Office Extranet SKIP Business Network without i-Planet

21. SKIP SPF FW-1 EFS SPF Customer Intranet EFS EFS FW-1 SSL SSL FW-1 Business Network with i-Planet Supplier & Vendor Intranet Browser Electronic Commerce Browser Corporate Intranet Electronic Commerce Internet SPF Browser Service Browser Employees & Branch Office Dynamic Extranet

22. Benefits Capabilities Gives designated users access to enterprise resources via a browser & Internet connection. Encrypts network sessions to protect confidential information. Allows for flexibility in who has access to information. Streamlines supply chain and e-marketplace integration. Only one entity in the value chain needs Sun.Net, making it simple, easy,and fast to conduct e-business. Extends Intranet and data center applications and information to designated users anywhere Creates on demand Extranets for supply chain and e-marketplace integration. Improve time to market, time to transaction, time to deal, time to value. Enterprise

23. Benefits Capabilities Decreases ongoing user support & maintenance costs Decreases telecommunication costs, equipment acquisition costs. Improves IT effectiveness and productivity: Accelerate the number of users and the kinds of business processes and tasks supported. Leveraging standard tools like a Internet browser eliminated the need to install, configure, upgrade and manage client software. Users connect via local ISP access, no long distance and 800# charges. Fewer modem pools, concentrators, and remote access servers required. Delivers enterprise applications to on-the-go users and Extranet applications to partners without rewriting one line of code. Information Technology

24. Benefits Capabilities Obtain business information anywhere with or without a laptop. Continue to use client-server & non-html enterprise applications. Become more productive by completing tasks & transactions faster with less effort. Users need only a browser and an Internet connection. Users access and manipulate files on Windows, NT, NetWare systems. Users can remotely control tethered desktops. Users perform recursive searches, manipulate files, attach files to an e-mail & send on a distant server. Can compress and download & upload files. Can work disconnected or connected mode. The End User

25. Benefits Capabilities • Enable faster time to service activation. No need to web enable enterprise applications. • Improves customer care. • Enables the creation of differentiated portfolios for multiple customers • Supports outsourcing of html, mainframe, Windows, and UNIX applications. • Logging capability collects user & usage data required by billing, charge-back, and customer service applications. • Enables the presentation of both outsourced and in-house applications in a single secure network desktop with a familiar look and feel. Service Provider

26. “Deploying VPN client software to thousands of remote users can turn into a management nightmare, requiring the IT staff to spend huge amounts of time resolving user problems.” InternetWEEK February 2, 1999

27. Today Late 1999 Mid 2000 ESP/ISP Ubiquitous Access Applications HTML Non-HTML Files Novell Unix Windows Systems Unix Windows Telnet TN3270 TN5250 Personal Sun.Net High IQ Apps Strong authentication ESP/ISP/ISV Load balancing LDAP Enhanced role-based profiling Digital certificates Smart cards Public SDK ISP features partitioning administration ASP/FSP High Availability Information appliance Phone PDA Enhanced profile management Media rich content Enhancements performance logging security reporting tools auditing tools i-Planet Product Roadmap Product Roadmap subject to change

28. Competition

29. Competition (Cont’d)

30. Corporate Portal: i-Planet Benefits • Increase productivity with ubiquitous access to information anytime, anywhere, with any webtone client • Simplify remote access • Management • End users • Reduce cost and provide multi-level service by leveraging the public network and ISP

31. Summary i-Planet provides safe secure remote access to your mission-critical enterprise information from anywhere, anytime, while improving user productivity and reducing the cost to access information.