The Emotional Competence Framework

1. The Emotional Competence Framework

2. Personal Competence Social Competence

3. Personal Competence Social Competence Determines how we handle relationships Determines how we manage ourselves

4. Personal Competence Social Competence Self-Awareness Empathy Self-Regulation Social Skills Motivation

5. Social Competence Personal Competence Self-Awareness Self-Regulation Motivation

6. Social Competence Personal Competence Knowing one’s internal states, preferences, resources & intuitions Self-Awareness Managing one’s internal states, impulses & resources Self-Regulation Emotional tendencies that guide or facilitate reaching goals Motivation

7. Personal Competence Emotional Awareness Accurate Self-Assessment Self-Confidence Self-Awareness Self-Control Trustworthiness Conscientiousness Adaptability Innovation Self-Regulation Achievement Drive Commitment Initiative Optimism Motivation

8. Personal Competence Social Competence Self-Awareness Empathy Self-Regulation Social Skills Motivation

9. Social Competence Personal Competence Knowing one’s internal states, preferences, resources & intuitions Self-Awareness

10. Personal Competence Emotional Awareness Accurate Self-Assessment Self-Confidence Self-Awareness Recognizing one’s emotions & their effects

11. Personal Competence Emotional Awareness Accurate Self-Assessment Self-Confidence Self-Awareness Knowing one’s strengths & limits

12. Personal Competence Emotional Awareness Accurate Self-Assessment Self-Confidence Self-Awareness A strong sense of one’s self-worth & capabilities

13. Self-Awareness Knowing one’s internal states, preferences, resources & intuitions • Emotional Awareness: • Recognizing one’s emotions & their effects • Know which emotions you feel & why • Realize links between feelings & what you think, do & say • Recognize how your feelings affect your performance • Have a guiding awareness of your values & goals • Accurate Self-Assessment: • Knowing one’s inner resources, abilities & limits • Aware of your strengths & weaknesses • Reflective, learning from experience • Open to candid feedback, new perspectives, continuous learning, & self-development • Able to show a sense of humor & perspective about themselves • Self-Confidence: • a strong sense of one’s self-worth & capabilities • Present yourself with self assurance; have “presence” • Voice views that are unpopular & go out on a limb for what is right • Are decisive, able to make sound decisions despite uncertainties & pressure

14. Personal Competence Social Competence Self-Awareness Empathy Self-Regulation Social Skills Motivation

15. Social Competence Personal Competence Managing one’s internal states, impulses & resources Self-Regulation

16. Keeping disruptive emotions & impulses in check Personal Competence Self-Control Trustworthiness Conscientiousness Adaptability Innovation Self-Regulation

17. Maintaining standards of honesty & integrity Personal Competence Self-Control Trustworthiness Conscientiousness Adaptability Innovation Self-Regulation

18. Personal Competence Taking responsibility for personal performance Self-Control Trustworthiness Conscientiousness Adaptability Innovation Self-Regulation

19. Personal Competence Self-Control Trustworthiness Conscientiousness Adaptability Innovation Flexibility in handling change Self-Regulation

20. Personal Competence Self-Control Trustworthiness Conscientiousness Adaptability Innovation Being comfortable with novel ideas, approaches & new information Self-Regulation

21. Self- Regulation Managing one’s internal states, impulses & resources • Self-Control: • Managing disruptive emotions & impulses effectively • Managing impulsive feelings & distressing emotions well • Stay composed, positive & unflappable even in trying moments • Think clearly & stay focused under pressure • Trustworthiness: • Displaying honesty & integrity • Act ethically & are above reproach • Build trust through their reliability & authenticity • Admit their own mistakes & confront unethical actions in others • Take touch, principled stands even if they are unpopular • Conscientiousness: • Maintaining integrity & taking responsibility for personal performance • Meet commitments & keep promises • Hold themselves accountable for meeting their objectives • Are organized & careful in their work

22. Self- Regulation Managing one’s internal states, impulses & resources • Adaptability: • Flexibility in handling change & challenges • Smoothly handle multiple demands, shifting priorities & rapid change • Adapt their responses & tactics to fit fluid circumstances • Are flexible in how they see events • Innovation: • Being open to novel ideas, approaches & new information • See out fresh ideas from a wide variety of sources • Entertain original solutions to problems • Generate new ideas • Take fresh perspectives & risks in their thinking

23. Personal Competence Social Competence Self-Awareness Empathy Self-Regulation Social Skills Motivation

24. Social Competence Personal Competence Emotional tendencies that guide or facilitate reaching goals Motivation

25. Personal Competence Striving to improve or meet a standard of excellence Achievement Drive Commitment Initiative Optimism Motivation

26. Personal Competence Aligning with the goals of the group or organization Achievement Drive Commitment Initiative Optimism Motivation

27. Personal Competence Readiness to act on opportunities Achievement Drive Commitment Initiative Optimism Motivation

28. Personal Competence Persistence in pursuing goals despite obstacles & setbacks Achievement Drive Commitment Initiative Optimism Motivation

29. Motivation Emotional tendencies that guide or facilitate reaching goals • Achievement Drive: • Striving to improve or meet a standard of excellence • Results-oriented with a high drive to meet objectives & standards • Set challenging goals & take calculated risks • Pursue information to reduce uncertainty & find ways to do better • Learn how to improve their performance • Commitment: • Aligning with the goals of a group or organization • Readily make sacrifices to meet a larger organizational goal • Find a sense of purpose in the larger mission • Use the group’s core values in making decisions & clarifying choices • Actively seek out opportunities to fulfill the group’s mission

30. Motivation Emotional tendencies that guide or facilitate reaching goals • Initiative: • Mobilized to seize opportunities • Ready to seize opportunities • Pursue goals beyond what’s required or expected of them • Cut through red tape & bend the rules when necessary to get the job done • Mobilize others through unusual, enterprising efforts • Optimism: • Takes setbacks & obstacles in stride • Persist in seeking goals despite obstacles & setbacks • Operate from hope of success rather than fear of failure • See setbacks as due to manageable circumstance rather than a personal flaw

31. Personal Competence Social Competence Self-Awareness Empathy Self-Regulation Social Skills Motivation

32. Social Competence Personal Competence Empathy Social Skills

33. Social Competence Personal Competence Awareness of others’ feelings, needs, & concerns Empathy Adeptness at inducing desirable responses in others Social Skills

34. Social Competence Understanding Others Developing Others Service Orientation Leveraging Diversity Political Awareness Empathy Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills

35. Personal Competence Social Competence Self-Awareness Empathy Self-Regulation Social Skills Motivation

36. Social Competence Personal Competence Awareness of others’ feelings, needs, & concerns Empathy

37. Social Competence Understanding Others Developing Others Service Orientation Leveraging Diversity Political Awareness Empathy Sensing others’ feelings & perspectives & taking an active interest in their concerns

38. Social Competence Understanding Others Developing Others Service Orientation Leveraging Diversity Political Awareness Empathy Sensing others’ development needs & bolstering their abilities

39. Social Competence Understanding Others Developing Others Service Orientation Leveraging Diversity Political Awareness Empathy Anticipating, recognizing & meeting customers’ needs

40. Social Competence Understanding Others Developing Others Service Orientation Leveraging Diversity Political Awareness Empathy Cultivating opportunities through different kinds of people

41. Social Competence Understanding Others Developing Others Service Orientation Leveraging Diversity Political Awareness Empathy Reading a group’s emotional currents & power relationships

42. Empathy Awareness of others’ feelings, needs & concerns • Understanding Others: • Sensing others’ feelings & perspectives & taking an active interest in their concerns • Attentive to emotional cues & listen well • Show sensitivity & understand others’ perspectives • Help out based on understanding other people’s needs & feelings • Developing Others: • Sensing others’ development needs & bolstering their abilities • Acknowledge & reward people’s strengths & accomplishments • Offer useful feedback & identify people’s needs for further growth • Mentor, give timely coaching, & offer assignments that challenge & foster a person’s skills • Service Orientation: • Anticipating, recognizing & meeting customers’ needs • Understand customers’ needs & match them to services or products • Seek ways to increase customers’ satisfaction & loyalty • Gladly offer appropriate assistance • Grasp a customer’s perspective, acting as a trusted advisor

43. Empathy Awareness of others’ feelings, needs & concerns • Leveraging Diversity: • Cultivating opportunities through diverse people • Respect & relate well to people from varied backgrounds • Understand diverse world views & are sensitive to group differences • See diversity as opportunity, creating an environment where diverse people can thrive • Challenge bias & intolerance • Political Awareness: • Reading the political & social currents in an organization • Accurately read key power relationships • Detect crucial social networks • Understand the forces that shape views & actions of clients, customers or competitors • Accurately read organizational & external realities

44. Personal Competence Social Competence Self-Awareness Empathy Self-Regulation Social Skills Motivation

45. Social Competence Personal Competence Adeptness at inducing desirable responses in others Social Skills

46. Social Competence Wielding effective tactics for persuasion Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills

47. Social Competence Listening openly & sending convincing messages Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills

48. Social Competence Negotiating & resolving disagreement Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills

49. Social Competence Inspiring & guiding individuals & groups Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills

50. Social Competence Initiating or managing change Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills