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2013 CFF System Overview

2013 CFF System Overview. Q1 and Beyond. Q1-Q2 2013 CFF System Overview. Great Quality Chicken Missed 14% Original Recipe® the biggest issue: blown legs, breading and color issues. Employee Appearance Missed 13% Pants: Dragging on the Floor and Poor Condition

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2013 CFF System Overview

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  1. 2013 CFF System Overview Q1 and Beyond

  2. Q1-Q2 2013 CFF System Overview

  3. Great Quality Chicken Missed 14% Original Recipe® the biggest issue: blown legs, breading and color issues. Employee Appearance Missed 13% Pants: Dragging on the Floor and Poor Condition Breading Procedures Missed 13% Dip Basket: 7-second drain, 7 rolls, wash/sanitize Skill-Building Opportunities noted from Q1… Audits completed through 3-11-2013

  4. Current Q-2 Results

  5. Great Quality Chicken Missed 22% Original Recipe® the biggest issue: blown legs, breading and color issues. Breading Procedures Missed 21% Dip Basket: 7-second drain, 7 rolls, wash/sanitize Employee Appearance Missed 19% Pants: Dragging on the Floor and Poor Condition Top Misses So Far In Q2 2013 Audits completed through 4-3-2013

  6. The Tale of Two Restaurants What this Means to the System

  7. Scored very high on announced Audit Celebrated their Win Fell back into the same routines as before No additional follow up to the processes Guests and the Team saw no change in behaviors at the restaurant Evaluator returns and scores deviations Team is left to get ready for re-audit What this Means to the System- Restaurant One

  8. Scored very high on announced Audit Celebrated their Win Continues to coach and follow up to the processes Guests and the Team see the change in behaviors at the restaurant Evaluator returns and recognizes the progress Our Guests and the Team are rewarded by the consistent operations! What this Means to the System- Restaurant Two

  9. Jeff Latham- RGM Bernalillo, New Mexico Eleven Year RGM with the Sparks Organization 93 Announced Audit THEN 96 Unannounced Congratulations and Thank You from SWKFC

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