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44 th MANAGEMENT REVIEW MEETING JUL-SEP 2010 ( REPORTING PERIOD ) 7 th October 2010

WELCOME TO. 44 th MANAGEMENT REVIEW MEETING JUL-SEP 2010 ( REPORTING PERIOD ) 7 th October 2010. AGENDA. PART ONE. Minutes of last meeting Pending Action from Last Meetings Reports from Management Representative External Audits Internal Quality Audits Changes could effect QMS

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44 th MANAGEMENT REVIEW MEETING JUL-SEP 2010 ( REPORTING PERIOD ) 7 th October 2010

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  1. WELCOME TO 44th MANAGEMENT REVIEW MEETING JUL-SEP 2010 (REPORTING PERIOD ) 7th October 2010

  2. AGENDA PART ONE • Minutes of last meeting • Pending Action from Last Meetings • Reports from Management Representative • External Audits • Internal Quality Audits • Changes could effect QMS • Corrective Preventive Actions • Agreed Actions

  3. Minutes/ Pending Actionsfrom Last Meetings

  4. Minutes/ Pending Actionsfrom Last Meetings

  5. CPAR Sources Jul-Sep

  6. Staff CPARs Jul-Sep CSF-3: KPI-1(Preventive CPARS in % of total CPARS) = 66% YTD basis.

  7. ACTIVE/ PROACTIVE PARTICIPANTS (Jul-Sep)

  8. CPAR Implementation Status Jan-Jun

  9. CPAR Implementation Status Jul-Sep Concluded without action

  10. CPAR Implementation Status Jan-Sep

  11. CPAR Implementation Status Jan- Sep Response awaited from CA and Fareed Ahmed

  12. CPAR Implementation Status – DNV CPARs Under Investigation: Note:-By using CPAR Ref as a search key to Email Archives, relevant colleagues can find the details.

  13. CPAR Implementation Status Response awaited from Archive Department

  14. CPAR Implementation Status Affidavit awaited from Admin Root cause analysis accordingly Action Plan is awaited from Farhan Ahmed

  15. CPAR Implementation Status – IQA Pending CPAR: • Boarding – Shipping Services • 1. Feeding of GAC Agent Code • 2. Monthly YTD Report from DO ship to Management. • 3. Keep all relevant information at a standard location on server in a folder identified with relevant HS#. E.g. • PPL’s Instructions (email) on DO issuance/ BL, • B/L scanned image, • IGM’s mdb File

  16. CPAR Implementation Status Jan-Sep

  17. CPAR Implementation Status NCR/OBS Pending CPARs: Note:-By using CPAR Ref as a search key to Email Archives, relevant colleagues can find the details.

  18. CPAR Implementation Status NCR/OBS Pending CPARs: Note:-By using CPAR Ref as a search key to Email Archives, relevant colleagues can find the details.

  19. CPAR Implementation Status NCR/OBS In-process CPARs: Note:-By using CPAR Ref as a search key to Email Archives, relevant colleagues can find the details.

  20. CPAR Implementation Status NCR/OBS In-process CPARs:

  21. CPAR Implementation Status Mainly Supplier Evaluation; shall be completed with the finalization of Approved Suppliers List (ASL)

  22. CPAR Implementation Improvements Pending CPARs:

  23. Internal Audit Plan 4th Quarter 2010

  24. QMS TEAM • Delphine Fernandes is now Coordinator for Freight/ C&F • Adnan Saleem is now also the Coordinator for Corporate Dept. • Finalization of ‘Best Participants of Continual Improvements’ for 1st , 2nd and 3rd Quarter 2010 are due – Quality will present the Nominations to MRM

  25. Docment Review • Quality to present a report in MRM or later, identifying which procedures (SDPs or CSPs) are not revised for last two years. Relevant Department/ Section to review for possible changes or confirm procedures suitability.

  26. AGENDA PART TWO (GAC TIME) • Process Performance • Customer Feedback & Satisfaction Analysis • Supplier Evaluation/Re-Evaluation • Customer Focus / Non Approved Principals • Resource Management & Effectiveness • Other Business • GAC TIME • HSSE • Agreed Actions

  27. GAC TIME REAL TIME IF YOU CA N'T MEASURE . . . ! ! ! N'T IMPROVE . . . . ! ! ! YOU CA

  28. GAC TIME Being addressed through Monthly GAC TIME Meetings

  29. SUPPLIER EVALUATION/ RE-EVALUATION • New simplified process has been started. • Quality will retrieve' Payable Accounts’ so far opened and obtain relevant • information i.e. • Nature of services/ supplies • no. of transaction • amount paid • Accordingly shall suggest to relevant Departments to do the evaluation. • Similarly at the year end a list will be generated to re-evaluate suppliers.

  30. CUSTOMER FEEDBACK (Jan- Sep) *

  31. CUSTOMER FOCUS – Freight Services/ C&F (Jul- Sep) * As on June 30th 2010

  32. CUSTOMER FOCUS – Shipping Services (Jul-Sep) • As of September 30th 2010

  33. CUSTOMER FOCUS During Meeting Shipping/ Logistics Services to confirm if: * Any precautionary measures from Group Marketing Department.* Any update in categorizations status of PPLs/ Customers

  34. RESOURCE MANAGEMENT AND EFFECTIVENESS * Human Resources: Skills and Competence, Requirements and Training* Financial Resources: Budget & Strategy* Plans and Schedule

  35. HSSE * Delphine Fernandes is also the HSSE Coordinator of Quality * Muhammad Ameen is also the HSSE Coordinator of Corporate Dept.* An Update on HSSE (May be presented during the meeting by HamidAli Zaidi)* HSSE Statistics

  36. THANKS NEXT PROPOSED DATETUESDAY , 11th January 2011

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