Tivoli User Community (TUC) Announcements/Updates

1. UK&I Maximo User Group 21st April 2010 Tivoli User Community (TUC)Announcements/Updates

2. Items to Share with you… • Premier Tivoli User Groups • Facts about the Tivoli User Community website • What’s New and upcoming with the Community? • Pulse 2010

3. 2009/2010 Premier Tivoli User Community Club members Australian IBM Maximo User Group – New South Wales & ACTAustralian IBM Maximo User Group – South Australia Australian IBM Tivoli User Group - BrisbaneAustralian IBM Tivoli User Group - CanberraAustralian IBM Tivoli User Group - MelbourneAustrian GSE Tivoli User GroupBay Area Security Tivoli User GroupBeNeLux Tivoli User GroupCarolinas Users GroupCentral Ohio TSM User GroupDallas-Fort Worth Tivoli Storage Users GroupDanish Tivoli User GroupGerman Region GSE (Guide Share Europe)Great Lakes Tivoli Security User GroupIndia IBM Tivoli User Group - MumbaiIndia IBM Tivoli User Group - Pune.Japan Tivoli Users Group(JTUG)Maximo ITSM User GroupMaximo User Group - UK & IrelandMaximo Utility Working GroupNew York Tivoli Storage Manager User GroupNew Zealand IBM Maximo User GroupNorth Central Tivoli Storage Manager User GroupNorthern California MAXIMO User Group (NorCalMUG)NYMTUG- NY Metro Tivoli Users GroupOhio Valley Tivoli User GroupRussian Tivoli User GroupSouthern Ontario Tivoli Users GroupSwedish Tivoli User GroupThailand IBM Tivoli User Group - Bangkok Tivoli Identity & Access Management - South New England User GroupTivoli North Central User GroupTivoli User Group - UKTivoli Users Group – Mainframe - BrasilTSM User Group DenmarkTwin Cities Tivoli User Group (TCTUG) 13 New Premier Tivoli User Groups for 2009/2010 Australian IBM Maximo User Group - New South Wales & ACT Australian IBM Maximo User Group - South Australia Australian IBM Tivoli User Group - Canberra BeNeLux Tivoli User Group Carolinas Users Group Great Lakes Tivoli Security User Group India IBM Tivoli User Group - Pune Japan Tivoli Users Group(JTUG) Maximo User Group - UK New York Tivoli Storage Manager User Group New Zealand IBM Maximo User Group Russian Tivoli User Group Swiss Tivoli User Group 2010 Status ~ 1 Premier Award for each group Premier Tivoli User Groups • Qualifications • Membership Growth >=25% year to year or 200+ members (June 08 - July 09) • Frequency of meetings>=2 meetings per year • Meetings are posted on the TUC site • Stable and proactive customer leadership • Constructive meetings (clear and complete agenda layout, use evaluation forms, efficient use of time and meeting room facilities) • Rewards • Appreciation gifts to raffle off at their meetings • Tivoli Executive to attend/speak at one of their upcoming meetings. • Three geography specific group Support Technical Exchanges (STEs) tailored sessions

4. Did you know?Facts about the TUC website • Your user group leader can • Do a quick poll AND a survey of its members • Post presentations and documents from these meetings and other presentations that you’ve see at other meetings • Elect to have a Virtual user group meeting (presentations, conference call and chat all via web and phone) • Provide FREE certification and education session at your meetings to draw in new members and satisfy your current membership • Youcan • Sign up to become a “helping hand” in the Peer to Peer Knowledge Exchange (P2P) • Download and Upload documents and best practices via the Tivoli Information Exchange (TIE) • Post comments and presentations in various sections of the website through the “Be heard” capability. • Network with the community - Search members by type role, company type, industry, products, user group, etc...

5. What’s new with TUC?New Member ProfilesNew Address Book functionalityNew User Group home page functionalityNew TUC Video GalleryNew TUC ForumsUpdated Member’s Spotlight

6. What? Network , communicate and search for fellow members by their user group, geo, products used, primary role, company type, and industry. How? Update your profile and opt-in preferences enabling you to network with other community members and create your own customized news content.. more info NEW TUC Member Profiles Platform! Network with your peers and customize your community content

7. Things to remember: • Your information is secured • No spamming will happen • Your information will not be sold to third parties • You control what information is available for viewing by others • Updating your profile will give you access to the forums and other tools on the website • EVERYONE needs to update their profile for accuracy and a deeper understanding of who we have in this community My Account/Update Profile To begin updating your profile….. https://secure.tivoli-ug.org/login

8. Customize the news content updates now sent directly to your my account page Meet and Network online with Tivoli professionals from all over the world

9. Address Book function now available through profiling • Save contacts to address book after search • Remove contacts from address book • Send message to contact with one click My contact list of people Searched for a profile. Found a person that I wanted to add to my contact list and clicked here

10. UPDATED: Your user group home page! • Increased security – Leader’s email address no longer exposed/viewable – still able to contact through the website if they have updated their profile • Membership counts and who is who • Your User Group forum– quick link

11. Membership counts and who is who When you click on “view” the membership this screen shows all the people who are members of this user group who have a profile Viewing Membership of your user group

12. New Community Video Gallery! Here you'll find videos of all kinds - expert interviews, product overviews, and how-to videos from members of the Global Tivoli Community and IBMers alike that provide insights to Tivoli-based and related solutions. We will also showcase videos about the community - user group meetings, Tivoli User Community activities at Pulse and other relevant content. Share your video with the Community! Are you an amateur camcorder enthusiast? Do you like to capture Tivoli related events and happenings on video? Are you a vlogger? If you answered yes to any of the questions above or you have a video that you think is relevant to the different sections in our Video Gallery and TUC Channel, send it to us so we can get them included.

13. New TUC Forums! This collaboration tool is available to all Global Tivoli User Community members to collaborate on topics of interest including Tivoli products, specific user groups, etc. Are you interested in starting a forum specifically for your user group or a specific Tivoli related topic? Request to start a forum here!

14. Expanding the TUC Member Spotlights to “TUC Who’s Who” • The newly expanded TUC Member Spotlights will now include: • All User Group Leaders • Peer to Peer Knowledge Helpers • GTUG Council Members Communication: Week of April 12

15. What’s in the pipeline?1)Local user group meeting news coverage2)TUC member podcasting

16. UPCOMING: Local/GEO News coverage Replace Product headers with GEO headers (Americas/Asia Pacific/Europe, Middle East, Africa) sharing local user group news and announcements! If you click on “more” you’ll see details and highlights for the GEO.

17. UPCOMING: TUC Member Podcasting Podcasts created and shared by YOU! Coming soon.. Why you should listen: Podcasts are the perfect way to keep up with the latest trends and hot Tivoli news while you multi-task! Learn multiple perspectives, opinions and helpful hints and tips from your fellow community members on an array of Tivoli related topics. Why you should contribute: All of you have unique opinions, tips and other information to share that can help others. Your feedback, suggestions and opinions on Tivoli related topics matter. Develop an online following made up of your peers.

18. Pulse 2010: User Community Networking Area • What is the User Community Networking Area at Pulse? • The user community networking area is your one-stop shop for networking at Pulse, • Meet your peers, create or update your user community profile (and receive a free gift!) • Learn to use social media tools, or record a quick podcast or video Open During All Expo Hours EXPO HALL HOURS Sunday: 6:30 – 9:00 pm Monday: 12:00 – 8:00 pm Tuesday: 12:00 – 6:00 pm Wednesday: 12:00 – 4:00 pm WHEN: During Expo Solution Hours WHERE: Marquee Ballroom, end of Aisle 600/wall of facility HOW, will people know? • Email through TUC prior to conference • Flyer in the badge at the PULSE check in HOW, does it work? • At the entrance, TUC staff members will answer questions and direct them to the tables, computers, education or videoing areas • Tables are for general relaxing, networking for clients and BPs • Computers are for updating profiles/new membership and training on www.tivoli-ug.org and communities on ibm.com • Social Media experts assigned to area to help educate and network using the screen and LCD projector • RESULTS: • 6500 people walked through the Lounge and Networking Area • 67 people signed up in the Networking Area for www.tivoli-ug.org(997 people total sign ups through Pulse registration and onsite) • 93 updated profiles “The User Community Networking Area/Client Hospitality Lounge was great as it provided a space to relax for a few minutes, talk to a few folks, and grab a snack. I especially liked having a chance to meet you [Danyel] and talk to you and Ahmondyllah.” ~ Celeste Grone, Ohio Health “I enjoyed the User Community Lounge because it was a great meeting point to share ideas with other user community members.” ~ Wolfgang Schumacher, ACT IT-Consulting & Services AG

19. User Community Networking Area… in ACTION Tables for networking and relaxing People signing up for the user community or updating User Group profile Entrance to the area

20. Summary • 36 Premier Tivoli User Groups for 2009/2010 • Virtual User Group Access for local UGs and Virtual UGs • Great offering available to local user groups via the Tivoli User Community website • New Features • Profiling • User Group home page enhancements • Video gallery • And more forthcoming!!! • 1000+ people signed up for the user community through Pulse 2010!