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DEMONSTRATING VALUE. Presentation to the Pathfinder Working Group 15 November 2001. INTRODUCTION. Customs’ context Key Issues for Customs Demonstrating Value Project Questions: Outcome vs Standard Piggy-back outcomes. CUSTOMS’ CONTEXT. Broad involvement...but narrow context
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DEMONSTRATING VALUE Presentation to the Pathfinder Working Group 15 November 2001
INTRODUCTION • Customs’ context • Key Issues for Customs • Demonstrating Value Project • Questions: • Outcome vs Standard • Piggy-back outcomes
CUSTOMS’ CONTEXT • Broad involvement...but narrow context • manage risks to 40 major policy objectives • on behalf of 20 agencies …..but only the border related risks • Integrating role…economies of scope • Variable quality of risk and intervention analysis
KEY ISSUES FOR CUSTOMS • How to define our outcomes ? • Role of border intervention in risk mgt strategy? • How to link outputs to outcomes ?
DEMONSTRATING VALUE PROJECT • DCRP grant • Objectives • Analytical techniques • Capability development
CONCEPTUAL FRAMEWORK • a theory to describes Customs’ reality and ultimately supports • strategic conversation between policy Ministries and NZCS • purchase conversation between NZCS and its Minister • purchase and/or value for money conversations between NZCS and Treasury • provides a basis for choosing the research questions needing to be answered
BENCHMARKS • items which, if they change over time, affect level of residual risk and hence the outcome • at level low enough to aid operational management
RESEARCH METHODOLOGY • Research methodology • define research questions • analyse gaps in knowledge & tools • select techniques to allow us to address 4 quadrants of conceptual framework and also to establish benchmark readings for a number of areas
TECHNIQUES • Techniques will be both common and adapted • Suitability will be determined based on insights generated, ease of use, wider application etc
QUESTIONS • Outcome vs Standard • Piggy-back outcomes • Externalities vs hidden outcomes
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