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Demonstrating the Value You Bring to Your Job. Bob Emery, DrPH Safety, Health, Environment & Risk Management. Why Are We Here?. The mission of any university is: Teaching Research Service Notice administration is not in the mission!
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Demonstrating the Value You Bring to Your Job Bob Emery, DrPH Safety, Health, Environment & Risk Management
Why Are We Here? • The mission of any university is: • Teaching • Research • Service • Notice administration is not in the mission! • Hence, the reason administration is always scrutinized when budgets are tight!
Demonstrating Value • The ability to quickly communicate or display what you do and how you add value to the core missions of: • Teaching • Research • Service
Today’s Case Study • To describe the process being used in SHERM to quantify and display the value the administrative staff bring to the program! • Effort underway with full understanding and consent of staff • Consists of: • Clarification of roles and expectations • Creation of succinct summaries of tasks (and volumes) • Education of importance of “value added” demonstration • Client surveys
Start With the Basics • The classic question: “What do you do?” • Note one page summary of tasks and volumes • Key tool for the important response • In this case, the “why do you do it” follow up question can be addressed quickly as well
The Next Question • How much do you cost and what do you add to the process beyond the hiring rate?
SHERM Administrative Support Staff(hypothetical values) What do we get for the $60,000 difference?
Intuitive Response • Experience • Loyalty • Reputation • Ability to anticipate problems, issues, and avoid them • Ability to do things better, quicker? • How might we measure assess these claims?
Client Survey • Distribution of client survey to customers • Questions developed with input from staff • Results pending
Wrap Up • With finite resources, insitutions will have to constantly re-assess budgets and examine all aspects as they relate to the core missions • The ability to quickly and succinctly demonstrate what you do and the value you add to the process is critical • The process of demonstrating added value is a team effort, and may be a bit foreign to even some managers • Working together, a more compelling case can be made
Questions and Discussion • Your questions for me, or any of the staff?