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Unified Messaging Speech Recognition Voice Over IP

Unified Messaging Speech Recognition Voice Over IP. Steve Flagg, Director of Technical Services. Connected, but Disconnected. You receive many messages Voice mail E-mail Fax You are mobile In your office Away from your desk On the road.

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Unified Messaging Speech Recognition Voice Over IP

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  1. Unified Messaging Speech Recognition Voice Over IP Steve Flagg, Director of Technical Services

  2. Connected, but Disconnected You receive many messages Voice mail E-mail Fax You are mobile In your office Away from your desk On the road

  3. The Solution: Unified Messaging The storage, retrieval and response to messages at a later time. Including Voice Mail, E-Mail and Faxes. 100-200 Messages A Day?

  4. Initially: A Solution In Search of A Problem • Based on Message Management • Looks Good, Sounds Good • Many Offering Types • Legacy Integration Missing • Lack of Quantifiable Benefits

  5. Developments Spur Use • Exchange Based Storage • IMAP • Bundling Trials • Multi-media PCs and Wireless Phones • Competitive Business Environment • Added Functionality

  6. Practical Applications • Message Notification/Response • Real Time Priority Connection • Saving and Copying Documents • Digital Trail of Information • Desktop Faxing • Personal Assistant Power Users Consultants Sales Call Center Executives Telecommuters

  7. UM Interfaces Each enabling interface has a natural media type. How to translate media across the platform?

  8. The Future of UM/UC • Integration • Intelligence • Information Tailored Solutions

  9. Speech Recognition Allows users to speak entries rather than punching numbers on a keypad.

  10. Key Points • Works in conjunction with touch-tone. • Accuracy is relatively high • Text-to-speech is becoming more natural sounding • Intensive implementation process • Cost savings versus investment • Many more improvements to come

  11. Voice InterfacesBest Situations • Commands • Select Vocabulary • Short Content • Mobility • Service Centric What’s my balance?

  12. Voice Interfaces Poor Situations • Noisy/public environments • Heavy/variety of accents/dialects • Complex Navigation • Context sensitive I can’t hear you

  13. Current Applications • Auto Attendant • Contact Dialing • Interactive Voice Response • information • transaction • transfer • request Voice Prints

  14. Hyannis, MA Chelsea, MA PSTN Coral PBX Coral PBX Voice Mail IP GW IP GW Hub Hub Router Router 1,5 MBs 384k Cambridge, MA Frame Relay Coral PBX Bond Brothers VoIP Solution 756K IP GW Hub Router

  15. Coming Soon: Users interact with the Internet. Human conversations

  16. Voice Over IP Voice and voice related applications that are transported via data networks, rather than the public switched telephone network (PSTN).

  17. Benefits of VoIP Low cost for telephone calls Extending the enterprise Converged and new applications Efficient use of IP Coexistence with legacy PBX systems

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