The One Minute Manager

1. The One Minute Manager By: Kenneth Blanchard, Ph.D & Spencer Johnson, M.D. Presented by: Suzanne Davidson

2. Quote “People Who Feel Good About Themselves – Produce Good Results”

3. Three Secrets • One Minute Goal Setting • One Minute Praising • One Minute Reprimand

4. One Minute Goal Setting:Make clear what our responsibilities are and what we are being held accountable for

5. Agree on the goals

6. Describe what good behavior looks like

7. Write goals in 250 words or less

8. Look at performance, see how it matches the goals and give feedback

9. Quote “Everyone Is A Potential Winner, Some People are Disguised as Losers, Don’t Let Their Appearances Fool You”

10. One Minute Praising:Catch them doing right and praise them

11. Be Immediate, Don’t save it till later

12. Describe what they did right

13. Share your feelings about what they did right and how it helps the organization and the other people who work there

14. Encourage them to do more of the same

15. Quote “Help People Reach Their Full Potential – Catch Them Doing Something Right”

16. One Minute Reprimand:Tough on performance not tough on the person

17. Quote “Goals Begin Behaviors – Consequences Maintain Behavior”

18. Be immediate, specific, and describe the poor performance

19. Tell them how you feel about what they did wrong

20. Encourage them and remind them how much you still value them as a person

21. Let them know it is over

22. Quote “We Are Not Just Our Behavior – We Are The Person Managing Our Behavior”

23. Closing comment “The Best Minute I Spend Is The One I Invest In People”