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The Successful Club Series. Moments of Truth. 290. Moments of Truth. A moment of truth is an episode where a person comes in contact with any aspect of the Toastmasters experience and forms an impression of a club’s quality and service. 1. Toastmasters’ Moments of Truth.

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  1. The Successful Club Series Moments of Truth 290

  2. Moments of Truth A moment of truth is an episode where a person comes in contact with any aspect of the Toastmasters experience and forms an impression of a club’s quality and service. 1

  3. Toastmasters’ Moments of Truth • First impressions • Membership orientation • Fellowship, variety, and communication • Program planning and meeting organization • Membership strength • Achievement recognition 2

  4. First Impressions • Guests greeted warmly and introduced to officers and members • Guest book and name tags provided • Professionally arranged meeting room • Convenient meeting location • Guests invited to address the club • Guests invited to join 3

  5. Membership Orientation • Formal induction, including presentation of pin and manuals • Assignment of mentor • Education programs and recognition system discussed • Learning needs assessed • Speaking role(s) assigned • Member involved in club activities 4

  6. Fellowship, Variety, and Communication • Guests greeted warmly • Enjoyable, educational meetings • Regularly-scheduled social events • Participation in area, district, and International events • Inter-club events • Club newsletter and/or website–updated regularly 5

  7. Program Planning and Meeting Organization • Program and agenda publicized in advance • Members are prepared to carry out all program assignments • All projects are manual projects • Meetings begin and end on time • Creative Table Topics™ and activities • Positive and helpful evaluations 6

  8. Membership Strength • Club has 20 or more members • Members are retained • Promotion in club’s organization or community • Club programs are varied and exciting • Toastmasters sponsoring new members are recognized • Regular membership-building programs 7

  9. Achievement Recognition • Award applications immediately submitted to World Headquarters • Progress chart displayed and maintained • Member achievements recognized with ceremony • Club, district, and International leaders recognized • Club and member achievements publicized • DCP used for planning and recognition 8

  10. Does Your Club Meet Standards? • First impressions • Membership orientation • Fellowship, variety, and communication • Program planning and meeting organization • Membership strength • Achievement recognition 9

  11. You never get a second chance to make a first impression. 10

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