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Bus 290

Bus 290. Management Information Systems Chapter 1. Topics. Transforming businesses Relationship to Globalization Why are they so essential What is an Information System – components Complementary assets Academic underpinnings Socio-technical systems. The Role of MIS.

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Bus 290

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  1. Bus 290 Management Information Systems Chapter 1

  2. Topics • Transforming businesses • Relationship to Globalization • Why are they so essential • What is an Information System – components • Complementary assets • Academic underpinnings • Socio-technical systems

  3. The Role of MIS • Huge spending on H/W, S/W, Infrastructure, Consulting Services, training, etc. • Improved (?) decision making • Cost savings? • Policies & Procedures – security, purchasing …

  4. Transforming • Blackberries, iPhones etc • 5 Billion cells worldwide (2010) • 99 Million companies with websites (2010) • Impact on Mail • Impact on Media • Productivity at work • Regulations on retaining data/emails

  5. What’s new • Mobile digital platforms • Tele-commuting • Software as a Service • Cloud computing

  6. Globalization • Competition with 3rd world • Cheap labour • Huge labour pools • Lower safety standards • Unemployment rates • Global Market place

  7. Digital Firm • “… nearly all of the organization’s significant business relationships with customers, suppliers & employees are digitally enabled…” • Corporate assets are managed through a digital means

  8. Objectives of I.S. • May be central to the entire business operation – e.g. Chapters, Google, eBay • Or key to the business strategy e.g. Wal-Mart • Invest to achieve: • Operational Excellence • New products, services or Business models • Customer & Supplier Intimacy • Improved Decision Making • Competitive Advantage • Survival (or mandated by law)

  9. What is an Information System? • 3 Components • Input, processing, output • As simple as a calculator or as complex as … • A computer MAY be an information system • I.S. is shaped by • Organization • Management • Information Technology

  10. Organization & Management • Levels • Skills/job needs • Specializations/functional areas • Role of Management

  11. Technology • Computer Hardware • Computer Software • Data Management technology • Networking/telecommunications • Networks, Intranets, extranets • The Web • The MIS must support all levels of the org. as needed

  12. Complimentary Assets etc. • Spend a little or a lot … • It’s not how much you spend, it’s how you spend it. • Needs to be synergy with other assets (structure, behaviour patterns etc.) • Need the right business model/strategy • See Table 1-3

  13. Contemporary Approaches Technical vs. Behavioural Approaches • Computer Science • Management Science • Operations Research • Sociology • Psychology • Economics Text follows a SocioTechnical System

  14. Homework #1 • Decision Problems (1 and 2) one paragraph each • Software Skills

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